Back

Lexus of Brooklyn

Brooklyn, NY

4.4
556 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Contact Dealership

6502 5th Avenue

Brooklyn, NY

11220

Directions

By Type

Showing 556 reviews

August 25, 2017

Lexus rx350 It's easy to see the RX 350 as a pleasant place to spend a long road trip. It has comfy seats with available intelligent heating and cooling, the cabi More

by Ye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Lin
Aug 25, 2017 -

Lexus of Brooklyn responded

Hello Ms. Ye, I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 680-2200. Eddie Lin Lexus of Brooklyn

August 23, 2017

Happy Customer Bay Ridge Lexus, is a very friendly place you want to purchase your next vehicle from. They hospitality was great! Andre Hooper the sale representativ More

by Beautiful47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Chan, Andre Hooper
Aug 23, 2017 -

Lexus of Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which Steve, James and I provided you with and we all wish you luck with your new Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 680-2200. Andre Hooper Lexus of Brooklyn

April 24, 2017

The WORST. CUSTOMER SERVICE I will spend my money elsewhere I wanted to buy a 460l out right I called left messages 17 times and was spoken to very rude. I have a choice where I spend my money. I took a look at More

by Theo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Barry Shafir
Apr 24, 2017 -

Theo responded

Your whole team needs Customer service training. When the phone rings that is a customer which helps pay the bills. Steve tried his best to get them to help me . My business will go to another dealer when a customer states they wan t to buy that is why you hire sales staff period.

March 31, 2017

Great experience ! I originally bought my wife an RX lexus and Thomas Hutton-mills was my salesman. Not for one second did I feel pressured or was anyone pushing me at a More

by NYLEGND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Tranquellino
Apr 01, 2017 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you and your wife with your vehicle needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you both luck with your new Lexus RX and GS! If you should require further help with anything related to your cars, please feel free to contact time at, (718) 680-2200. Thomas Hutton-Mills Lexus of Brooklyn

March 04, 2017

John Pagano and Team We just bought our 3rd Lexus from John and his associates at Bay Ridge Lexus. Professional, helpful, no high pressure to push a deal and very consider More

by WF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN PAGANO
Mar 06, 2017 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 680-2200. John Pagano, Bay Ridge Lexus.

January 14, 2017

After i did repair of my car I notice the rear cargo met was stolen and front reg was stolen i lost 300 .Do not give you car for body work the shop is dishonest. More

by alevenkov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Barbieri
January 12, 2017

Anywhere but here Horrible business practices. Unprofessional. Do yourself a favor and go somewhere else. I won't even take my car for service there now. I prefer to dr More

by jlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JOHN PAGANO
December 16, 2016

buting or leasing lexus here is a pleasure Just leased a new lexus NX . Everyone at Bay Ridge was a pleasure to deal with from valet to John Pagano, our sales rep as well as the the rest of the More

by AXG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN PAGANO
Dec 16, 2016 -

Lexus of Brooklyn responded

I would like to take this time to thank you for providing such wonderful feedback, it was my pleasure to have assisted you with your vehicle needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus NX! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. John Pagano Bay Ridge Lexus.

December 09, 2016

Mea Culpa I just got a new RX350 and got on the dealer because there was no cargo net and it was taking too long to get it and I gave them a bad review here. Th More

by jvmella
Recommend Dealer
Yes
Employees Worked With
JOHN PAGANO
Dec 09, 2016 -

Lexus of Brooklyn responded

Hello again Mr. Mella, I would like to thank you for taking the time to update your review, it was my pleasure to have assisted you with resolving your cargo net issue. I am happy to learn that you were satisfied and I wish you luck with your new Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. John Pagano, Bay Ridge Lexus.

December 01, 2016

Outstanding pre-owned car purchase experience Abe Ibrahim, my sales consultant at Bay Ridge Lexus, was very professional, polite and helpful in my pre-owned Lexus car purchase. Since I live in oth More

by C. Tsai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe Shrief
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus ES! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Abe Shrief, Bay Ridge Lexus.

...
36
...