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Lexus of Brooklyn
Brooklyn, NY
558 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
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Showing 558 reviews
January 24, 2019
Walk Ins We should have read the reviews on these dealership beforehand... One review described it as a "slaughter house" and they couldn't be more on point... We should have read the reviews on these dealership beforehand... One review described it as a "slaughter house" and they couldn't be more on point... We bought our 2010 ES350 on Saturday, Dec 15th... During our waiting period for a test drive, we observed how other sale reps were treating the customers and it should have been our warning sign to walk away... Once we pinpointed which car we wanted, we were escorted to the service waiting area, it took almost 2 hours for our sales rep to return to us... She had another couple waiting on her... When we were finally remembered, one of us was not happy with the terms of the loan... We went back and forward for a bit and when I had complaint about being left for almost 2 hours... Well, we were put in our place... See we were "WALK INs" we were told without an appointment on a Saturday... Oh, forgive me O Great Sale Rep... As a couple we came to personal terms on how to deal with our loan quicker... So we agreed on the bank terms... We were then asked to give them an hour to prep the car... We went out for a lunch and when we returned to sign paperwork, the car wasn't done... We waiting some more and then were escorted to our car... We were then told the car was not washed, the window sticker had not been removed and the sales rep was trying to touch up the scratches on the car... I asked why the car wasn't ready, the answer was that the car wash was closed... REALLY... WOW... We had been given a complementary detail package by another Lexus Dealer in NJ when we bought our 2013 RX350 and we hadn't used it... As the sales rep was trying to cut away at the window sticker from the aftermarket Tints (which by the way she cut into and didn't say anything, we saw it a day later at home) I called the NJ Lexus dealer to use the Complementary Detail Package on the ES350... To add, comparing the purchase of our RX350 and the ES350... The RX350 came with New Tires, Rotors, Brake Pads and an Oils Change... The ES350 from Brooklyn of Lexus came, I hope with at least an oil change... In the month that we've had the car, we've replaced all 4 tires, much needed rotors & pads and a needed Wheel Alignment... Now fast forward one week before the Temporary Tag Expires, NO PLATES... After calling MULTIPLE TIMES, EMAILING 4 or 5 times... We were told that because of the holidays, the car hadn't been registered... It sounded like a child telling their teacher that the dog ate the homework... This was Jan 10th, the paperwork shows the car was registered Jan 16th, The Temp Expired Jan 14th and we were called Jan 21st saying they would overnight the plates which we received Jan 23rd... Mind you we were told that if in this time we were pulled over and ticketed, they would pay for it... I'm guessing they wouldn't pay for the 2 point on our license for No Documents and driving an unregistered vehicle... We are planning on trading our RX350 in the next 2-3 years... WE WILL NOT EVER BE RETURNING TO LEXUS OF BROOKLYN or its other dealer in Queens... This dealership works on volume NOT customer relationships... My suggestion is try the Lexus Dealers in NJ or CT, you'll walk away with a much more pleasant experience and not treated like "WALK INs" without an appointment... Hope this helps and Good Luck More
by manny_a_r_c
Employees Worked With
January 17, 2019
Complimentary service Don't expect a proper wash..its just a hose down ,wheel spray and wash your mats. Not even sure if they do tire rotation and clean the calipers they p Don't expect a proper wash..its just a hose down ,wheel spray and wash your mats. Not even sure if they do tire rotation and clean the calipers they put that in their itemized list kinda hard to do with the wheels on.they never asked me for the wheel lock key. More
by Ls460niceride
Employees Worked With
Raphael
January 16, 2019
Sherif is great at what he does Monthly payment is high but I do enjoy my car didn’t get the auto start up front but Lexus was able to install it later on Monthly payment is high but I do enjoy my car didn’t get the auto start up front but Lexus was able to install it later on More
by Supreme720
Employees Worked With
Mostofa Topu, Sherif Korkut
January 14, 2019
Fantastic experience! John is one of the few salesmen you can trust! I was shopping for a used RX350 and John was quick to point me to the ones within my price range and qu John is one of the few salesmen you can trust! I was shopping for a used RX350 and John was quick to point me to the ones within my price range and quickly pointed out why the one I was looking at was priced lower than the others. John made sure the car was thoroughly looked over by their service department before I purchased it and made the entire process extremely smooth with consistent thorough communication every step of the way. John made sure I knew all the features on my new car and thoroughly explained everything during the test drive. John went above and beyond with my plates on top of all that. Thanks for an awesome experience - I'll be sending all my friends and family over to John from now on! =) More
by Frank
Employees Worked With
John Palmieri
January 04, 2019
Lexus of Brooklyn Ask for Cindy. She was an absolute pleasure to work with. No pressure and very friendly and professional. I would come here again. Thanks Cindy Ask for Cindy. She was an absolute pleasure to work with. No pressure and very friendly and professional. I would come here again. Thanks Cindy More
by Fredo
Employees Worked With
December 29, 2018
New Year Car Sherif And Moustafa Was Great. They Took Their Time With My Husband And I Stayed Late With Is Just To Make Sure Everything Was Correct Sherif And Moustafa Was Great. They Took Their Time With My Husband And I Stayed Late With Is Just To Make Sure Everything Was Correct More
by Happyone
Employees Worked With
Mostofa Topu, Sherif Korkut
December 28, 2018
没有new2019 n x Mr.Sherif was the best. He helped me and my husband get our new Lexus. He is nice and very knowledgeable. We love our new NX300 2019 and recommend ev Mr.Sherif was the best. He helped me and my husband get our new Lexus. He is nice and very knowledgeable. We love our new NX300 2019 and recommend every one to come to ask for Sherif Korkut in Lexus of Brooklyn. More
by 1234
Employees Worked With
Sherif Korkut
December 24, 2018
Great car buying experience! We went into the dealership and everyone was helpful, no one was pushy. Sharif was wonderful! He helped us find the best car and best deal financially We went into the dealership and everyone was helpful, no one was pushy. Sharif was wonderful! He helped us find the best car and best deal financially for our family. He was honest and upfront and helpful, taught us about the options and warranty choices that we might find useful. We love our new Lexus. More
by Mommyof2
Employees Worked With
Sherif Korkut
December 14, 2018
It keeps getting better As a customer of Lexus of Brooklyn for 20 years I can honestly say that it keeps getting better. Service is phenomenal and the sales force including As a customer of Lexus of Brooklyn for 20 years I can honestly say that it keeps getting better. Service is phenomenal and the sales force including Calvin Poh and manager Eugene Woods always do their best to make your purchase satisfying and deliver what you want in a agreeable way. Do not hesitate, they made my December one to remember. More
by Jaf2010
December 11, 2018
Fantastic, resurceful, competent, patient, knowledgeable This is my fourth leased Lexus. I leased a 2018 RX 350 5 door SUV 4 X 4. My salesman was Alex Rabinowiz who was dynamic. He was resourceful, infor This is my fourth leased Lexus. I leased a 2018 RX 350 5 door SUV 4 X 4. My salesman was Alex Rabinowiz who was dynamic. He was resourceful, informative and aware of my needs. I have always used Lexus of Brooklyn, but Alex was the best dealership salesman I have ever met! I had different car dealerships who wanted me to lease a car, but Alex and Lexus of Brooklyn surpass them all! GO LEXUS! Alice B. Farkouh, Ed.D. More
by alice123
Employees Worked With
