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Lexus of Brookfield - Service Center
Brookfield, WI
200 Reviews
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200 Reviews of Lexus of Brookfield - Service Center
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January 03, 2019
Excellent service! Wade is an extremely professional employee at the Lexus dealership. He is very helpful and takes time to familiarize the customer with all of the tech Wade is an extremely professional employee at the Lexus dealership. He is very helpful and takes time to familiarize the customer with all of the tech gadgets on the car. Thanks for your expertise. It is always appreciated! More
by newNX350
Employees Worked With
Lexus Wade Technology Dept
Helpful December 29, 2018
Technology assistance "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who encourages himself to fix any guest problem on his own personal time when he is booked out for approximately one month, is unheard of!! Lexus Wade, you are one in a million and Highly Valued!!!! I'm a forever fan and Thanks Tons!!!! MA Matter More
by magicmary
Employees Worked With
Lexus Wade Technology Dept
December 22, 2018
Efficient and nice! Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to t Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to the dealership and needed to be helped over the phones. We were done in less than 10 minutes - just a great experience! More
by kld0525
Employees Worked With
Lexus Wade Technology Dept
December 15, 2018
WADE WAS OVER THE TOP IN INFORMATION Wade and Jeff helped us out with our it issues fantastic job Abra auto could not fix the problem but these men did. I am very pleased with what the d Wade and Jeff helped us out with our it issues fantastic job Abra auto could not fix the problem but these men did. I am very pleased with what the dealership has done for me. More
by JRAILMEAT
Employees Worked With
Jeff Baker, Lexus Wade Technology Dept, Jake Staab, Matthew Smeiska
December 08, 2018
Warranty repair that took 2 weeks Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require r Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require removal of the engine , Jake my service advisor said that they could have it fixed by Thursday or Friday at the latest (3 to 4 days) . Received a call on Thursday that one of the people working on the car had a family issue, Jake told me that the car would not be done till Monday, while not what I wanted to hear I was acceptable to the delay. Monday came around and another call from Jake letting me know that my car would not be done due to the need for it to be inspected by Lexus and that the car would not be done till Thursday or worst case Friday. Thursday my wife talked to Jake only to learn that my car would not be done before the weekend. Sent an E-Mail to the Executive GM expressing my dissatisfaction with the delay, no response for the better part of the day, then I had calls from the service manager who couldn't understand what the problem was since they provided me with a loaner (not equal to what I drive), so I called Lexus zone office and told my story, then a call from their loyalty manager, and then an E-mail from the GM neither of which that indicated that they were appalled at what had transpired, all they were interested in was trying to justify the delay due to not having the properly trained person available to complete my repair. The bottom line is my dissatisfaction was nothing to them until I contacted the zone office. Once I told them that I would be writing a negative review there is an all out effort to smooth things over including service gift cards and a complementary detail service, which I will not accept as to me its bribery to prevent a negative review. This service center does not have a grasp on customer service and truthfull communication to the customer. When this dealer was under Jack Safro this would not have happened, now its just a big corporate entity that feels it has the right to abuse the customer. Find someplace else for your service work!!! More
by No longer loyal customer
November 21, 2018
Very professional and helpful! A very professional team is ready to serve it's customers. The sales person who sold me my car is off work on a health leave and others have stepped u A very professional team is ready to serve it's customers. The sales person who sold me my car is off work on a health leave and others have stepped up to help me with my needs. I appreciate being able to schedule my service visits and have a free loaner Lexus at my disposal during the service visit. The waiting area in the service department is spacious and offers many comfortable amenities. This past Spring I called the Service Manager from Florida to help me out. We had left the Lexus home in Wisconsin for our winter in Florida. About a week before our return I learned my Lexus wouldn't start. I called the Service Manager and he immediately sent a service person out to my house, brought the car back to the dealership, diagnosed the problem, installed a new battery and returned the vehicle to my garage. When we got back a short time later the car was in my garage and ready to go. I called to thank the service manager and his team and asked for the charges for the new battery and all the service and he advised "No Charge". The Company I worked for for many years had a motto "After the sale it's the service that counts". I believe Lexus of Brookfield and it's staff believes in the same motto ! ! ! Dennis Strom ( I'm on my 3rd Lexus RX 350 ) More
by Dennis A. Strom
Employees Worked With
Other Employees :
Jeff Baker, Lexus Wade Technology Dept, Jake Staab, Kurt Kuelthau
October 29, 2018
Help with technology I had several questions about several technology features. I stopped at the dealership on the chance a technology specialist was available to help. It I had several questions about several technology features. I stopped at the dealership on the chance a technology specialist was available to help. It so happened Wade some time between tasks so he took time to help out. He was able to quickly and clearly answer my questions and demonstrate how to change or customize settings. The RX 350 has a lot of features in its electronics. It's worth the time to become familiar with them to get the most from the car. Wade gets right to the point concerning the settings and it goes fast. More
by Mike4231
Employees Worked With
Other Employees :
Jordon Klein, Lexus Wade Technology Dept, Larry Brodacz
October 29, 2018
Blue Tooth Help With My Lexus Wade Schumacher was very helpful in helping me connect my phone through BlueTooth. I was unable to do it myself and he was very patient and kind in a Wade Schumacher was very helpful in helping me connect my phone through BlueTooth. I was unable to do it myself and he was very patient and kind in assisting me. He also taught me how to use Siri hands free while driving. Wade is so knowledgeable and thorough. Thanks Wade! More
by megz1
Employees Worked With
Lexus Wade Technology Dept
October 29, 2018
Fantastic Went without appointment Wade was so good kind and courteous and efficient, he solved my problem in 3 minutes and I was able to start my trip on tim Went without appointment Wade was so good kind and courteous and efficient, he solved my problem in 3 minutes and I was able to start my trip on time More
by Ajit
Employees Worked With
Lexus Wade Technology Dept
September 27, 2018
Another great experience with Wade Once again Wade's the Man! I left a message for Wade to see if he could walk me thru something on my radio that I did not know how to do. He returne Once again Wade's the Man! I left a message for Wade to see if he could walk me thru something on my radio that I did not know how to do. He returned my call immediately and told me he would contact me as soon as he was done with his current customer. He did indeed call me back and walked me through everything I needed to get the job done. I am not a techie type of person so I appreciate the fact that Wade always explains things in a way I can understand. It is so comforting. Each time I deal with Wade I just have to write a review because his customer service excels above and beyond what anyone would expect so it is such a delight to deal with Wade. Wade is rising above the rest just by always thinking of his customers and his genuine desire to help. I am so impressed with Wade. He is a remarkable person. More
by Heidi
Employees Worked With
Lexus Wade Technology Dept
