Lexus of Brookfield - Service Center

76 year old acquires first Lexus Acquired a 2016 es 350 and had six operation questions. Very friendly salesman referred me to Wade Schumacher and we headed to my car. Wade courteousl Acquired a 2016 es 350 and had six operation questions. Very friendly salesman referred me to Wade Schumacher and we headed to my car. Wade courteously answered all my questions and then pointed out many features I didn’t know about. Because of the quality of Lexus this may be my last car but it’s comforting to know this will be my dealership More

My experience at Lexus Brookfield location has been amazing. Special shout out to Sam A, Wade S, Verbie S and Nate R for going above and beyond and for being available to answer all my questions and pr amazing. Special shout out to Sam A, Wade S, Verbie S and Nate R for going above and beyond and for being available to answer all my questions and providing excellent customer service. Thank you. More

First a real thanks to Wade,I went to the dealer without an appointment, Wade jump into the car and 3minutes cleared my concern. THANKS WADE an appointment, Wade jump into the car and 3minutes cleared my concern. THANKS WADE More

I needed help updating my call functions. Wade fit me in the next day! It’s always like visiting a friend when I see him. He’s patient with my lack of technical knowledge and never makes me feel silly. He’s the next day! It’s always like visiting a friend when I see him. He’s patient with my lack of technical knowledge and never makes me feel silly. He’s truly a huge reason I will always choose Lexus. Love his passion for helping people! More

Through his perseverance Wade saved me from freezing this winter by fixing/setting up my remote start when my many attempts had failed. THANKS FOR YOUR DILIGENCE, Wade! winter by fixing/setting up my remote start when my many attempts had failed. THANKS FOR YOUR DILIGENCE, Wade! More

Wade did a wonderful job helping me re-sync my iPhone contacts back to my Lexus. This was all done via email, so I didn’t even have to take time out of my day to make an appointment. Thank you, Wade! contacts back to my Lexus. This was all done via email, so I didn’t even have to take time out of my day to make an appointment. Thank you, Wade! More

Jacob is very kind and respectful. He also knows all the information on every car in the lot. Thank you Jacob for your fantastic help. information on every car in the lot. Thank you Jacob for your fantastic help. More

Technical issue with Lexus GX460 I recently had an issue with my Lexus GX460. The interior lights would not turn off. Of course this happened on a Saturday when the service department I recently had an issue with my Lexus GX460. The interior lights would not turn off. Of course this happened on a Saturday when the service department had already closed. The receptionist transferred me to Wade Schumacher with the hope that he could help me resolve the issue. Wade immediately returned my message on a Saturday afternoon. He sent a text out to multiple Lexus dealerships to try to get some advice for me. In an hour's time he called me with advice from a dealership in California. This ultimately worked, and I avoided a dead battery, and a trip into the dealership. Wade was very helpful, funny, and truly went above and beyond on a late Saturday afternoon. I have said it once, and I will say it a hundred times. . .I will never drive another car other than a Lexus. Not only because of the quality of the car, but the way they stand behind their product! Thank you again, Wade, for saving the day! More

iPhone help My thanks to Wade for taking a few minutes out of what was most likely a very busy day to re-program my phone to be compatible with my navigation syst My thanks to Wade for taking a few minutes out of what was most likely a very busy day to re-program my phone to be compatible with my navigation system. His technology expertise is a valuable asset to the Lexus dealership. It's definitely worthwhile having him available! More

Problem with Phone After I got my new IPhone, I was able to receive calls "hands off", but could not make calls "hands off". I tried step by step through the owner's ma After I got my new IPhone, I was able to receive calls "hands off", but could not make calls "hands off". I tried step by step through the owner's manual with no luck. I called Wade to see if he could help me and he fit me in between his appointments within a couple of hours. He fixed my problem in 30 seconds! Great service!! More