Lexus of Brookfield

When you buy a Lexus part of what they sell you on is a When you buy a Lexus part of what they sell you on is a "premium service experience". Translation - a nice lounge with drinks, snacks and copies of When you buy a Lexus part of what they sell you on is a "premium service experience". Translation - a nice lounge with drinks, snacks and copies of WSJ. Notice no mention was made of fixing your car quickly or accurately because that's not going to happen. Example - I picked up Lexus in March and less than 90 days in, the air vents developed a manky (musty + stanky) odor. Took the car in, and learned it was some drain defect allowing water to build up in the AC, creating the reek of old wet laundry. So, I dropped my car off on a Friday and told them to keep it until Wednesday since I would be traveling. On Wednesday, (or at any time) did I get a call with status? No! I guess your typical Lexus driver has a secretary or some lackey to handle these details but I do not. Finally was told the car was ready. When they pulled it up all I had to do was stick my head in to determine the reek was still present and accounted for. So, I had to stand around for 15-20 minutes for multiple people to determine in fact the car still stunk. I was sent off with a loaner and a promise of calls with status. Which were never received - I had to call late the next day to find out that they were cycling thru some disinfectant to kill the mold and it would be another day. Ok...you had the car for 5 DAYS .....maybe you wanted to GO AHEAD AND DO THAT before I picked it up? It's now been one week and I'm still without my car. God only knows what I will find tomorrow when(in theory) the car is ready for pick up. If you are trying to decide between a Lexus and something else, just go with something else! On the other hand, if you love the smell of hot dumpster, give me a call - I have a car for sale that's perfect for you! More

OVERALL OPINION The salesman I worked with, Scott OVERALL OPINION The salesman I worked with, Scott Nelson, seemed like a very friendly guy, and someone who cares about making a sale. In my personal OVERALL OPINION The salesman I worked with, Scott Nelson, seemed like a very friendly guy, and someone who cares about making a sale. In my personal opinion, Todd-the sale manager, on the other-hand lacks professional business ethics that most dealerships need. My overall experience with this dealership has been poor, if someone asked me to recommend a Lexus Dealership, this one would not be on the list. SUMMARY OF WHAT HAPPENED I had been chatting with a sales rep (Scott) for a few weeks about pricing on one of their cars. When we finally came to an agreement, I put down a $2000 deposit to reserve it. On the day I was supposed to go pick it up, I get a call from their finance lady saying she could not get financing for me and is trying other places (that was fine since I already had my own financing). So I called my finacing bank and told them that I found a car and wanted to know the steps so that I can pick up my car today. In short, my bank said to have the purchase order faxed over to them, and they can wire the funds to my bank account and I should have it cleared by tomorrow. Well, when I called in to tell the Sales Manager this, he said he had some other people, who had offered him more money for the car coming in to see it later that day. And that he wanted to give the other people a chance to make a better offer. Why would your dealership take my deposit, run my credit a bunch of times, and then tell me he was going to sell the car to someone who offered more money from the car. If you wanted to wait around for someone who was going to offer more money for the car, you should have never took my deposit, and never came to an agreement on the car. This is just plain horrible business ethics. I would never recommend this place to anyone. More

Pompous and arogant sales staff. I arrived at the dealership a bit dishevelled from hauling yard debris away. I own a small business, and have grown it from a start up, into a successful entity. I w dealership a bit dishevelled from hauling yard debris away. I own a small business, and have grown it from a start up, into a successful entity. I was in the market for a new car of esteemed calibre. Upon entering the showroom, the available staff gave me the once over, and promptly found other things to do. I approached the nearest "gentleman", and said that I had a few questions about a specific model. He handed me a brochure and stated that he had to get to a meeting.<br>Thanks for your help, I love my new Escalade purchased from your competitor! More