Lexus of Brookfield

Excellent Car purchase experience Excellent experience. Bob Strauss in sales is terrific. The Sales Manager, Kevin Robinson, great. They are patient with the customer, and efficient Excellent experience. Bob Strauss in sales is terrific. The Sales Manager, Kevin Robinson, great. They are patient with the customer, and efficient thru the process. Wade Schumacher provided our one-one car orientation---he is a rock star! Wade spent a good 75 minutes with us, providing one-on-one orientation to the vehicle, its features and technology. Wade spoke in easy to understand terms synced up our phones, contacts and blue tooth. More

Great service, courteous sales person I started off being certain that I was buying a German car. I casually accompanied a friend for his car search and based on the service provided by th I started off being certain that I was buying a German car. I casually accompanied a friend for his car search and based on the service provided by the sales staff, converted to think about considering Lexus. As I research more, and multiple trips to this dealer (Lexus in Brookfield) confirmed that I wanted to buy a Lexus and would buy from this dealership only. The salesperson never seemed pushy to sell it that day/that evening itself. Of course once he was certain that I like the car, he suggested that I do it quickly than delay it further. The finance manager was very patient and explained all the elements of the agreement and options. Never did he push for us buying any options. The car was ready by the time documentation was completed with a bouquet of roses - welcoming us to the Lexus family. The salesperson stayed back late and explained to us all the features of the car. Never did he rush us. He was very patient and explained all questions during the negotiations and final car delivery. The dealership is conveniently located, good ambiance, very courteous sales team & cars seemed to be taken good care of More

A top rate experience purchasing a luxury car Our experience at Lexus of Brookfield was excellent! Our sales person Will, was knowledgeable and extremely helpful with the purchase of our new vehic Our experience at Lexus of Brookfield was excellent! Our sales person Will, was knowledgeable and extremely helpful with the purchase of our new vehicle. The technology assistance from Wade was amazing! He went above and beyond, coming to our home twice to answer all questions and ensure a wonderful purchasing experience. I highly recommend this professional dealership for new and experienced buyers. More

HELP with technology I recently upgraded my cell phone and hadn't a clue why it didn't just magically work when I got in my car. Wade was very helpful, friendly and ver I recently upgraded my cell phone and hadn't a clue why it didn't just magically work when I got in my car. Wade was very helpful, friendly and very smart!! Thanks. More

Purchase and post purchase experience I purchased a RX 350 recently. I found the entire staff at the dealership very helpful and accommodating to my requests and schedules. They treated me I purchased a RX 350 recently. I found the entire staff at the dealership very helpful and accommodating to my requests and schedules. They treated me with respect and were very fair in their financing and other support activities. I was particularly impressed with the Technology training that was offered immediately after the purchase and then returning to the dealership after a few weeks for follow-up training. These cars are loaded with technology features and it will require a deeper understanding of the functionalities to enjoy the experience. I appreciated the patience and willingness to coach. More

technology training Lexus provided me with a technology expert to teach me how to use all the advanced technology in my new nx200t. I am an older woman, I am 72 years Lexus provided me with a technology expert to teach me how to use all the advanced technology in my new nx200t. I am an older woman, I am 72 years old and only got a smart phone two years ago, I was so pleased and totally surprised that Lexus had this service for their customers. Wade Schumacher is a great teacher and I had my original session with him when I picked up my car. My second session was almost two weeks later, after I had used my navigation system and phone set up. He is a great teacher and I thank Lexus and him for my being able to use and enjoy my new car without being afraid. More

Purchase of a used vehicle I purchased a used BMW X3 from the used car offerings. My wife and I were treated with kindness and respect. We were slow to decide; but during our I purchased a used BMW X3 from the used car offerings. My wife and I were treated with kindness and respect. We were slow to decide; but during our contemplation, we were never hassled. Options were presented to us, multiple questions answered and every consideration offered to us even though we were not purchasing a new vehicle. We plan to return and can refer others here with enthusiasm. Ken and Gitta More

We would purchase a car from Will Snider again! He is professional, patient, and knowledgeable. He made the car purchasing experience actually fun and easy. He and his team are very accommodating and eas professional, patient, and knowledgeable. He made the car purchasing experience actually fun and easy. He and his team are very accommodating and easy to work with. More

I went in to buy a used suv, I made an offer they accepted the offer contingent on fixing a squeaking in the rear of the vehicle. Later that day they must have realized it would take more to fix than accepted the offer contingent on fixing a squeaking in the rear of the vehicle. Later that day they must have realized it would take more to fix than they thought. Instead of fixing my newly purchased vehicle, they told me it was no longer available. After I argued that I have a contract, the manger told me who do I think I am, they dont need to adhere to a contract. And then a few choice words after. I decided it wasnt worth another minute of my time, I would suggest you do the same before you step through the door. More

We have a RX450 Hybrid and love it. We just wish we could go to some other (any other) Lexus Dealership. Lexus of Brookfield argues about everything. After six months, we noticed a rattling. It took my wife go to some other (any other) Lexus Dealership. Lexus of Brookfield argues about everything. After six months, we noticed a rattling. It took my wife reporting it three times before they actually checked it, and determined a shock need to be replaced. At another service appointment, she asked them to look at a tire. They didn't bother. The tire went flat later that week. And while I cannot blame for the nail in the tire, I cannot believe they did not bother check it and sent my wife home on a bad tire. One of the reasons we bought this vehicle was safety, and right now we feel anything but safe. Suggestions for anyone who is reading this. Our service rep was Jim Washkuhn. If you get him, ask for someone else. I also spoke with the service manager, Keith Ullrich, and the general manager Tony Baker. Of course I only received a response from the service manager after talking to my salesman. Baker was very polite (Ullrich certainly was not), but in the end they did nothing. Worse yet, they "repaired" the tire, after I was initially told that the tire was un-repairable (by another service rep, Jim Silvas, who was honest...hopefully noting his honesty in this review does not hurt him at the dealership). Bottom line: I am taking my vehicle to my local tire shop because I no longer trust my Lexus dealership. (Sad) One other suggestion: My wife is the primary driver and was the one bringing the vehicle in for service. She seems to think that they listen to me more than they listen to her. (I cant personally agree or disagree if they treat women differently, but they wouldn't be the first service center to do so). More