Lexus of Brookfield

Outstanding Purchased a new Lexus RX 350 , a very pleasant experience , outstanding salesman ,Jeff Sayers and an Orientation by Wade Schumacher that was complete Purchased a new Lexus RX 350 , a very pleasant experience , outstanding salesman ,Jeff Sayers and an Orientation by Wade Schumacher that was complete and comprehensive . These individuals and the dealership are assets that one does not often see in the car industry . More

Great technology service I called Wade Schumacher (the Lexus Technology Specialist) because I was having problems pairing my phone. He called me back the same day and walked I called Wade Schumacher (the Lexus Technology Specialist) because I was having problems pairing my phone. He called me back the same day and walked me through step by step - I didn't even have to drive to the dealership! Thank you Wade for your prompt, knowledgable and professional service. More

Great New Car Buying Experience I just picked up my new car, and I was very pleased with the professionalism and helpfulness of the salesman (Michael) and the clarity of presentation I just picked up my new car, and I was very pleased with the professionalism and helpfulness of the salesman (Michael) and the clarity of presentation of all the technical bells and whistles (Wade). I was presented with several warranty add-ons, but there was no pressure to buy -- they were happy to let me read the material and come back later if interested. I always dread the process of buying a new car. These helpful professionals took a lot of the stress out of the whole process. More

service and it was great My buying experience was great. sales department was easy to get along with. I gave some on price and they gave some and we made a deal. My 2013 ES My buying experience was great. sales department was easy to get along with. I gave some on price and they gave some and we made a deal. My 2013 ES-350 is a great car. I love it. I had a 2004 ES-330 with 160,000 miles on it that I gave to my daughter (she loves it) it was like new and I didn't think it could get better then that, but it did. I"ve been back for service, and my 2nd meeting with their tech man Wade Schumacher. That guy is a wizz, patient, and no question was left unanswered. More

Very helpful Needed help with my cars technology and I got so much more in help from their technology person .I can not thank Wade enough Great Job Needed help with my cars technology and I got so much more in help from their technology person .I can not thank Wade enough Great Job More

Excellent Car purchase experience Excellent experience. Bob Strauss in sales is terrific. The Sales Manager, Kevin Robinson, great. They are patient with the customer, and efficient Excellent experience. Bob Strauss in sales is terrific. The Sales Manager, Kevin Robinson, great. They are patient with the customer, and efficient thru the process. Wade Schumacher provided our one-one car orientation---he is a rock star! Wade spent a good 75 minutes with us, providing one-on-one orientation to the vehicle, its features and technology. Wade spoke in easy to understand terms synced up our phones, contacts and blue tooth. More

Great service, courteous sales person I started off being certain that I was buying a German car. I casually accompanied a friend for his car search and based on the service provided by th I started off being certain that I was buying a German car. I casually accompanied a friend for his car search and based on the service provided by the sales staff, converted to think about considering Lexus. As I research more, and multiple trips to this dealer (Lexus in Brookfield) confirmed that I wanted to buy a Lexus and would buy from this dealership only. The salesperson never seemed pushy to sell it that day/that evening itself. Of course once he was certain that I like the car, he suggested that I do it quickly than delay it further. The finance manager was very patient and explained all the elements of the agreement and options. Never did he push for us buying any options. The car was ready by the time documentation was completed with a bouquet of roses - welcoming us to the Lexus family. The salesperson stayed back late and explained to us all the features of the car. Never did he rush us. He was very patient and explained all questions during the negotiations and final car delivery. The dealership is conveniently located, good ambiance, very courteous sales team & cars seemed to be taken good care of More

A top rate experience purchasing a luxury car Our experience at Lexus of Brookfield was excellent! Our sales person Will, was knowledgeable and extremely helpful with the purchase of our new vehic Our experience at Lexus of Brookfield was excellent! Our sales person Will, was knowledgeable and extremely helpful with the purchase of our new vehicle. The technology assistance from Wade was amazing! He went above and beyond, coming to our home twice to answer all questions and ensure a wonderful purchasing experience. I highly recommend this professional dealership for new and experienced buyers. More

HELP with technology I recently upgraded my cell phone and hadn't a clue why it didn't just magically work when I got in my car. Wade was very helpful, friendly and ver I recently upgraded my cell phone and hadn't a clue why it didn't just magically work when I got in my car. Wade was very helpful, friendly and very smart!! Thanks. More

Purchase and post purchase experience I purchased a RX 350 recently. I found the entire staff at the dealership very helpful and accommodating to my requests and schedules. They treated me I purchased a RX 350 recently. I found the entire staff at the dealership very helpful and accommodating to my requests and schedules. They treated me with respect and were very fair in their financing and other support activities. I was particularly impressed with the Technology training that was offered immediately after the purchase and then returning to the dealership after a few weeks for follow-up training. These cars are loaded with technology features and it will require a deeper understanding of the functionalities to enjoy the experience. I appreciated the patience and willingness to coach. More