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Lexus of Brookfield
Brookfield, WI
3,132 Reviews
Welcome to Lexus of Brookfield, where our guests are as special as our brand. We invite you to visit Lexus of Brookfield and engage in the Lexus experience that everyone is talking about! Whether you come in to view a new Lexus, L/Certified Pre-Owned Lexus, Pre-Owned, explore financing options, leasing options or view our large stand-alone Service Center, you will encounter how Lexus of Brookfield gives you the service you deserve. We are your premier Lexus dealer! Call or visit us today to experience the finest luxury vehicles ever built. Experience Amazing!
Sincerely,
Joe Palmisano, Executive General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 3,132 reviews
December 27, 2010
OVERALL OPINION The salesman I worked with, Scott OVERALL OPINION The salesman I worked with, Scott Nelson, seemed like a very friendly guy, and someone who cares about making a sale. In my personal OVERALL OPINION The salesman I worked with, Scott Nelson, seemed like a very friendly guy, and someone who cares about making a sale. In my personal opinion, Todd-the sale manager, on the other-hand lacks professional business ethics that most dealerships need. My overall experience with this dealership has been poor, if someone asked me to recommend a Lexus Dealership, this one would not be on the list. SUMMARY OF WHAT HAPPENED I had been chatting with a sales rep (Scott) for a few weeks about pricing on one of their cars. When we finally came to an agreement, I put down a $2000 deposit to reserve it. On the day I was supposed to go pick it up, I get a call from their finance lady saying she could not get financing for me and is trying other places (that was fine since I already had my own financing). So I called my finacing bank and told them that I found a car and wanted to know the steps so that I can pick up my car today. In short, my bank said to have the purchase order faxed over to them, and they can wire the funds to my bank account and I should have it cleared by tomorrow. Well, when I called in to tell the Sales Manager this, he said he had some other people, who had offered him more money for the car coming in to see it later that day. And that he wanted to give the other people a chance to make a better offer. Why would your dealership take my deposit, run my credit a bunch of times, and then tell me he was going to sell the car to someone who offered more money from the car. If you wanted to wait around for someone who was going to offer more money for the car, you should have never took my deposit, and never came to an agreement on the car. This is just plain horrible business ethics. I would never recommend this place to anyone. More
by xswaggx
Employees Worked With
Scott Nelson and Todd (Sales Manager)
November 10, 2004
Pompous and arogant sales staff. I arrived at the dealership a bit dishevelled from hauling yard debris away. I own a small business, and have grown it from a start up, into a successful entity. I w dealership a bit dishevelled from hauling yard debris away. I own a small business, and have grown it from a start up, into a successful entity. I was in the market for a new car of esteemed calibre. Upon entering the showroom, the available staff gave me the once over, and promptly found other things to do. I approached the nearest "gentleman", and said that I had a few questions about a specific model. He handed me a brochure and stated that he had to get to a meeting.<br>Thanks for your help, I love my new Escalade purchased from your competitor! More
by cuswapa
