Lexus of Brookfield
Brookfield, WI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Customer focused and awesome We are first time Lexus buyers and we want to thank Tony, our Sales Consultant, and Wade, our Delivery and Technologist Specialist for their patience We are first time Lexus buyers and we want to thank Tony, our Sales Consultant, and Wade, our Delivery and Technologist Specialist for their patience and professionalism. It made the buying experience process and the delivery process seamless. The customer service provided to us from the dealership was exemplary. Both Tony and Wade were very focused to our needs. They both exhibited outstanding product knowledge. Wade was able to spend quality time with us on two separate occasions explaining and going over all the options contained within the vehicle. The experience we had with Lexus of Brookfield was clearly customer focused and awesome. Thanks again. More
Such a fun experience! Everyone was so pleasant and nice! It was like visiting a friends house, I had so much fun! Even the General Manager, Joe, chatted with us and showe Everyone was so pleasant and nice! It was like visiting a friends house, I had so much fun! Even the General Manager, Joe, chatted with us and showed us around the very clean showroom. I would definitely recommend working with Nate Rench when it comes to looking for a vehicle. He was very polite and was always on the ball when it came to following up and answering any questions we had. We plan to refer anyone we know to Lexus of Brookfield and of course when we need another vehicle we will be coming back! Thank you, guys! More
Very Informative Wade was so helpful and patient in showing me all the technology available to me in my new Lexus RX350. I will be making another appointment soon! Wade was so helpful and patient in showing me all the technology available to me in my new Lexus RX350. I will be making another appointment soon! More
Excellent Service This is the best dealership in Wisconsin. We were treated like royalty as soon as my husband and I entered the building. This was our first time beco This is the best dealership in Wisconsin. We were treated like royalty as soon as my husband and I entered the building. This was our first time becoming Lexus owners and immediately received that friendly smile, helpful and accommodating sales rep who meet our needs in making sure that we found the car that we wanted and the finance team who explained things very thoroughly. We couldn't be more pleased with the team at Lexus of Brookfield. After three months in our vehicle we came back and worked with Wade their Delivery/Technology Dept Manager who took his time in explaining some of the other questions we had about our vehicle. Thank you Lexus of Brookfield More
Watch out for the fees After agreeing to price, they tried to tack on an additional $1000 in extras by saying we had agreed to them, which was not true. After getting these After agreeing to price, they tried to tack on an additional $1000 in extras by saying we had agreed to them, which was not true. After getting these removed they refused to drop the $300 3M safeguard fee because it was already on the car. We walked away from the deal on principle. I found a better deal at CarMax, and they gave me more on my trade. More
Second training session - 207 ES350 One of the great things about Lexus of Brookfield is the training sessions on how to make the most of one’s car technical features. Today, Wade Schum One of the great things about Lexus of Brookfield is the training sessions on how to make the most of one’s car technical features. Today, Wade Schumacher, Delivery/Technology Dept Manager, trained me on Navigator, Enform, the radio, and Sirius as well as a lot of small things. He is so patient and really knows the technology well. He never gets frustrated or short but instead helps me in a most constructive atmosphere. He is so nice and dedicated to my successful understanding of this amazing car. I am inclined to over complicate matters and he gently brings me down with his soothing approach. I left with confidence today. Aside: I was very early so Sam Aly, the gentleman who sold us the car, was very interactive and kept me engaged until Wade finished his previous training session right on time. They make me feel really good about purchasing the car from Lexus of Brookfield. More
6th time: still the best 6th Lexus purchased from Bob Strauss at Lexus of Brookfield. Wade Schumacher. Delivery specialist came to my home to help me with my home link,outstan 6th Lexus purchased from Bob Strauss at Lexus of Brookfield. Wade Schumacher. Delivery specialist came to my home to help me with my home link,outstanding ! More
Wade Schumacher, Expert with Lexus RX 350 Thanks to the advanced technology knowledge and patience of Wade Schumacher, technology specialist, we are better able to utilize and appreciate all t Thanks to the advanced technology knowledge and patience of Wade Schumacher, technology specialist, we are better able to utilize and appreciate all the great features on our new Lexus RX 350 which we purchased at Napleton of Brookfield, a very professional and courteous dealership; We have bought three Lexus vehicles from this dealership and have been very satisfied. We count Wade Schumacher as one of their outstanding employees. More
excellent one on one service in the workings of the technolo Your Tech expert Wade was Very helpful in my android phone tying into the Bluetooth of my new car. He is a boon to your dealership Your Tech expert Wade was Very helpful in my android phone tying into the Bluetooth of my new car. He is a boon to your dealership More
Wade Schumacher, I want to compliment Wade for fixing my Bluetooth on my Lexus. He was quick, responsive, very knowledgeable, and a great person. he was also very pati I want to compliment Wade for fixing my Bluetooth on my Lexus. He was quick, responsive, very knowledgeable, and a great person. he was also very patient and attentive. More