Lexus of Brookfield

Great Customer Service Went in to purchase a vehicle. All staff very welcoming. After car purchase worked with Wade who provided information on the electronics of the vehi Went in to purchase a vehicle. All staff very welcoming. After car purchase worked with Wade who provided information on the electronics of the vehicle, which was extremely helpful. He has been available to me for any and all questions. More

Good Job Jacob! Went back to this Lexus dealer after 18 years since my last purchase. Jacob Ehr greeted me at the door, listened to my needs, wants and desires. Jac Went back to this Lexus dealer after 18 years since my last purchase. Jacob Ehr greeted me at the door, listened to my needs, wants and desires. Jacob narrowed the selections down to three vehicles and focused on how these three vehicles met my needs the best. During and after test driving the three vehicles, we were able to focus on the vehicle that best met my needs, wants and desires. It was a pleasure to work with Jacob. More

Lexus 2019 RX350 new vehicle tech support There is a lot of tech and a lot to learn about the tech on this SUV. Wade went over basic and some advanced tech features. He did a good job of expla There is a lot of tech and a lot to learn about the tech on this SUV. Wade went over basic and some advanced tech features. He did a good job of explaining how the systems work. (I need to now start working on learning what I don't know.) More

Got the Job done I really enjoyed working with Sam, he worked hard and got the Job done, thanks Sam. Also very nice dealership, gave me snacks and 🌹. Also Jordan was I really enjoyed working with Sam, he worked hard and got the Job done, thanks Sam. Also very nice dealership, gave me snacks and 🌹. Also Jordan was super awesome and fun to work with, with he and Sam around I'll be back 😉 More

Great Friendly Comfortable Service! I have been working with Lexus of Brookfield for over 12 years. They are Great! Bob and Wade are top notch! I have been working with Lexus of Brookfield for over 12 years. They are Great! Bob and Wade are top notch! More

Purchased a new RX350 This was the first, very pleasant car purchasing experience of my entire life. Everyone was very kind and more importantly knowledgeable of the pro This was the first, very pleasant car purchasing experience of my entire life. Everyone was very kind and more importantly knowledgeable of the product. Scott Trad, Wade Schumacher and Jordan were all very knowledgeable, patient and professional while making the sale and upon delivery of the vehicle. Wade you are to be congratulated on your patience during your teaching us the technology aspects of the RX. Thanks to all More

Problem with Phone After I got my new IPhone, I was able to receive calls "hands off", but could not make calls "hands off". I tried step by step through the owner's ma After I got my new IPhone, I was able to receive calls "hands off", but could not make calls "hands off". I tried step by step through the owner's manual with no luck. I called Wade to see if he could help me and he fit me in between his appointments within a couple of hours. He fixed my problem in 30 seconds! Great service!! More

Technology update We appreciate Wades’ patience and help answering our questions a year after purchasing our Lexus. Periodically, Wade is able solve a problem we had wi We appreciate Wades’ patience and help answering our questions a year after purchasing our Lexus. Periodically, Wade is able solve a problem we had with using the navigation. More

First purchase of a Lexus vehicle My experience with purchasing a Lexus was a good one! Everyone was very helpful, professional, and answered all questions asked. I was kept updated r My experience with purchasing a Lexus was a good one! Everyone was very helpful, professional, and answered all questions asked. I was kept updated regarding the status of the vehicle before and during day of pick up. All the paperwork I signed was explained well. All the people I interacted with during the experience were nice and helpful. Wade, the technology specialist, was great and explained everything thoroughly and made learning fun. He made things easy to understand, took the time to thoroughly go over the basics and answered all my questions. More

Good Customer Service Following the purchase of our 2019 RX350L in May we requested some additional training on the cars technology from Wade Schumacher now in September. Following the purchase of our 2019 RX350L in May we requested some additional training on the cars technology from Wade Schumacher now in September. As with our previous experience, Wade patiently responded to all of our questions, provided the training we requested and offered some additional tips that will enhance our ownership experience. Kudo's to Wade, this is the kind of customer service we really appreciate!! More