Lexus of Brookfield

Overall good experience Friendly and funny tutorial on my new RX. Have access/contact info for any future questions/concerns. Took additional time for any questions that I ha Friendly and funny tutorial on my new RX. Have access/contact info for any future questions/concerns. Took additional time for any questions that I had. More

Wonderful experience I had a wonderful experience getting to know my new vehicle . Wade did a excellent job explaining things to me . He took his time going through every I had a wonderful experience getting to know my new vehicle . Wade did a excellent job explaining things to me . He took his time going through everything as well as making sure I understood along with additional questions of my own . He was very knowledgeable and confident in his teaching .I LOVE , love, love my new ride. Job well done WADE !!! More

Great Experience Everyone we worked with were professional and had a great deal of knowledge about the vehicles we were considering purchasing. They definitely live th Everyone we worked with were professional and had a great deal of knowledge about the vehicles we were considering purchasing. They definitely live the Lexus brand. More

A very comfortable setting. Professional and not pushy. All people I dealt with were knowledgeable and what Lexus holds to a high culture. Kudos to the whole Lexus of Brookfield Professional and not pushy. All people I dealt with were knowledgeable and what Lexus holds to a high culture. Kudos to the whole Lexus of Brookfield team that took care of me. thanx Blaine More

Lexus LS 500 F Sport Nate is absolutely wonderful to work with. Made my new car purchase very smooth and no hassles, These Guys stand behind their word. Already working t Nate is absolutely wonderful to work with. Made my new car purchase very smooth and no hassles, These Guys stand behind their word. Already working the purchase of a second vehicle from them. Lexus of Brookfield is the place to go. More

It was efficient Educated professional I was skeptical about going to Lexus dealership I’m glad I made the decision to go it made me feel right at home by the friendliest staff I learned al I was skeptical about going to Lexus dealership I’m glad I made the decision to go it made me feel right at home by the friendliest staff I learned all the information I needed everything was explained thoroughly to sum it up it was a wonderful experience I will refer anyone any day hands down More

Technical review of Rx 350 I had the pleasure to meet with Wade regarding the technology in my new Lexus. This is our second meeting and I feel so much more at ease with my car I had the pleasure to meet with Wade regarding the technology in my new Lexus. This is our second meeting and I feel so much more at ease with my car. Wade has the excellent capability to explain the various technical aspects and answered all of my questions! 😊 He was approachable and even provided me with his phone number should I have any follow up questions! Thank you Wade! You made a complicated piece of machinery understandable ! More

Great sales experience followed by poor after sale support. I purchased a pre-owned vehicle from Lexus of Brookfield in January 2019. After completing the purchase, financing and registration paperwork I drove I purchased a pre-owned vehicle from Lexus of Brookfield in January 2019. After completing the purchase, financing and registration paperwork I drove off in my new to me car thinking everything was done. I am from Illinois, but the finance manager Jordon said it would no problem to transfer my Illinois license plates and title it in Illinois for me. It was not. In the end the dealership had to refund me the Illinois sales taxes they collected from me and I had to go to the Illinois DMV to navigate the plate transfer and titling process. My issues with the dealership is that they finance manager and titling manager NEVER returned any on my phone calls or messages when I had questions about what was going on with my registration. The titling manager literally just sent me a check in the mail for the Illinois sales tax they collected WITHOUT so much as an apology or advice on what I needed to do next to resolve the issue of them sending me home in an unregistered vehicle. The only response I recieved was from my salesman Kevin who gave me a glimpse into the fact that the finance manager had made a mistake with my registration. Kevin was responsive, but unfortunately not the person who help me with my problem. In fact, after over two weeks with no response, I ended up taking a half day off of work to drive the 90 minutes to the dealership to get someone to talk to me about the problem they created. I finally recieved an apology from the sales manager, however by this time, almost 4 weeks after buying the car, they said there was nothing they could do. I had to register the car in Illinois myself. Another finance manager did assist me with advice for navigating the registration process. Although the dealership did admit they made a mistake with the paperwork and not transfering my registration and titling the car in Illinois, they also said they could not now do the Illinois registration now because the title was already sent to the bank. The title manager just sent me a check and made it my problem to fix their mistake. In the end, it appears that I had to pay an extra $99 for a Wisconsin title that I did not need if an Illinois title had been applied for as requested. So my summary is beware! If I had not started making inquires about my registration I could still be driving around an unregistered car. If had been pulled over it would have been explaining the registration to the police. The sales side at Lexus of Brookfield was great, the support afterwards to correct a mistake THEY made was atrocious. They did not return any of my calls, they made it my problem, they provided ZERO assistance and advice until I drove the 90 minutes to the dealership. All I wanted was to have my car properly registered and titled. -Aruch Poonsapaya More