Lexus of Brookfield

Outstanding Jeff did an outstanding job with the sale and personal service. Jeff came in on his off day to meet me. This is the type of service that would make me Jeff did an outstanding job with the sale and personal service. Jeff came in on his off day to meet me. This is the type of service that would make me recommend this dealership to all my friends. More

Always a very positive experience! My dealings with this dealership and the personnel here have been nothing but positive. Everyone I have dealt with is very professional, respectful o My dealings with this dealership and the personnel here have been nothing but positive. Everyone I have dealt with is very professional, respectful of me and my time, personable and extremely knowledgeable about their product. I especially appreciate how easy Bob Strauss makes the whole process and how glad I am that Wade Schumacher is there to walk me through the bells and whistles! More

Knowledge, patience and a touch of humor! When picking up my new Lexus RX350, Wade went over the basics or operation. When I got home, I was beginning to feel overwhelmed with all the new el When picking up my new Lexus RX350, Wade went over the basics or operation. When I got home, I was beginning to feel overwhelmed with all the new electronic equipment. Making another appointment with him was easy and at that time he patienly sat beside me in my car and walked me through the answers to all my questions and more. When I left, I was assured that I was welcome at his door anytime or by text. He has a great sense of humor and was very patient with this 'over 30' brain! He has every bit as much quality as my new Lexus does!!!! More

Fast, efficient and friendly Scott has managed the sale of two vehicles for me, including a trade in. He made the entire experience very fast and efficient. I would recommend him Scott has managed the sale of two vehicles for me, including a trade in. He made the entire experience very fast and efficient. I would recommend him to anyone. More

Excellent Very surprised how friendly and knowledgeable our salesman was. Wade was excellent - explaining things in terms we could understand. Another thing I l Very surprised how friendly and knowledgeable our salesman was. Wade was excellent - explaining things in terms we could understand. Another thing I liked was the fact that no one was pushy. More

Great Service Alex Bolotin made the car buying experience very easy. No pressure. He know what I wanted and provided the vehicles for me to test drive. Wade has Alex Bolotin made the car buying experience very easy. No pressure. He know what I wanted and provided the vehicles for me to test drive. Wade has been flexible to my crazy schedule and has spent time with my wife and I more than once. I have many great features on my car, and he has showed me how to use them. He is available anytime for quick questions. Great Service I would recommend Lexus of Brookfield to everyone. More

5 Stars All Around The difference between this dealership and ones I've dealt with in the past was like night and day. Adam E. was quick to respond to my online inquiry The difference between this dealership and ones I've dealt with in the past was like night and day. Adam E. was quick to respond to my online inquiry and gave me his mobile for any follow-up information I needed. I spoke to him the morning before I drove out from Madison and he assigned me Alex B. in sales for when I arrived. I found the vehicle on the lot and Alex met me outside. He handed me the keys with his card and said take your time. That's how it should be. No distractions while test driving. I drove the vehicle, inspected the exterior, and headed back intent on purchasing it. While the used car manager did his appraisal on my trade-in they detailed the car. After agreeing on numbers I applied for financing and met with Jordan for signing. Big shout out to Jordan for being so genuine and approachable. This is usually the person you dread the most at a dealer, but he was honest and straightforward. Really nice guy. I met with Wade for a tech demonstration and I was on my way. 5-star service from everyone all around. I can't speak highly enough about my experience here and I look forward to returning for a future purchase. They aren't a large volume Lexus dealer, but the customer service alone is worth the visit. Nice work guys. You earned it. More

Wade S. Wade was the BEST. He went above and beyond to make sure that an issue with my Lexus was resolved. Wade was accessible after hours to assist with th Wade was the BEST. He went above and beyond to make sure that an issue with my Lexus was resolved. Wade was accessible after hours to assist with the issue and worked diligently to find the solution. Thank you Wade for your assistance and dedication. Erika Jerry More

I'm on my 8th Lexus! I've had nothing but great cars, great service and great salespeople at Lexus of Brookfield. I just keep coming back. I NEVER feel pressured. And no I've had nothing but great cars, great service and great salespeople at Lexus of Brookfield. I just keep coming back. I NEVER feel pressured. And no game playing. I always get treated fairly. And the support is outstanding after the deal is done. Wade is an excellent teacher of all things technical. My new 2019 has a lot more stuff to learn and Wade has the patience and ability to help me understand and feel more in tune with my new car. 5 stars all around. More

He really cares! This is the second Lexus Wade has helped us with all the technology "stuff". While the features are wonderful, learning how to manage and USE them can This is the second Lexus Wade has helped us with all the technology "stuff". While the features are wonderful, learning how to manage and USE them can be intimidating. Wade understands that not all of us are tech savvy. He was patient with us and made us understand that we can contact him anytime with questions or concerns. I have reached out to him and he has responded promptly and helped me through my issues. I feel confident that if I need any further assistance he will be there. He truly wants customers to enjoy their vehicles and use all the bells and whistles they come with More