Lexus of Bridgewater

First off, I would like to start by stating that I rarely take the time to do any dealership reviews because the experience is almost never outstanding BUT the extremely satisfying service I received from Ed take the time to do any dealership reviews because the experience is almost never outstanding BUT the extremely satisfying service I received from Eddie Ruggirello require a glowing review of Lexus of BridgeWater. From the very first exchange I had with Eddie S, I felt at ease and comfortable with driving all the way from Baltimore to Bridgewater with my 2 year old daughter and father in tow. We ran into an issue heading to the dealership and ended up showing up very late but Eddie and Rodger went out of their way to make sure we were taking care of. The amazing customer service we received was equally matched by the state of the dealership. It is extremely well kept, well maintained with ample food in the lunch room, the restrooms were pristine and there was a very nice entertainment room off of the very large and well light showroom. My daughter had a wonderful time and was entertained by Eddie and the very nice lady at the reception who both tended to her with toys and cartoon shows. Eddie S is an outstanding gentleman, family man and exception sales consultant. We never felt pushed or rushed as part of the process and we felt immediately at ease around him. He promptly listened to all the questions we had and made sure they were fully answered. His knowledge of the car we were purchasing was impressive and showed that he took the time to study the car and provide all the needed answers. He held my daughter for a while while I was tending to some business and even took the time to send a very nice and touching thank you note. Who does that nowadays!!! A truly pleasant experience from the beginning to the end which is something I've come to never expect from any car purchase!!! Rodger Pannucci was equally pleasant and worked with us to ensure that we were happy with our car purchase process. His straightforwardness, disciplined and very pleasant demeanor were greatly appreciated. Eddie, Rodger and Lexus of Bridgewater have exceeded all my expectations and earned my referrals and business for future car purchases. Thanks to the Lexus At Bridgewater for such a fantastic transaction. I am holding on to Eddie S, business card whereas it would have long found its way to the recyclable trash for some other sales consultant. All the best. More

This is the 3rd car we leased from Bridgewater Lexus. We worked with Lee Halpert. He is a great guy to deal with. Just a straight forward honest guy. He made the entire process pleasant and painless and worked with Lee Halpert. He is a great guy to deal with. Just a straight forward honest guy. He made the entire process pleasant and painless and would recommend both Lee and the dealership to anyone. Also, best prices around. Support staff was great too, Adam and Kurt. More

Upscale service and environment. Great cars, friendly and helpful stuff. Eddie Ruggirello displayed highly professional attitude. Will come back for my next car. Thank you. helpful stuff. Eddie Ruggirello displayed highly professional attitude. Will come back for my next car. Thank you. More

I want to share my amazing experience with this dealership. Earlier in the month I went to another Lexus dealership and put a deposit down on a white with red interior 2014 IS 250 F sport (rare co dealership. Earlier in the month I went to another Lexus dealership and put a deposit down on a white with red interior 2014 IS 250 F sport (rare color). After being stringed along for over a week they were not able to locate and produce the vehicle for me and wanted me to just keep waiting on promises. Wanting to take advantage of Lexus's March Event I did not want to keep wasting my time.. so, I decided to call and try to find the car myself. Not as easy as I thought. After failed attempts calling several dealerships, I called Bridgewater. . this is when, I wished this was my first call. After speaking with Max Campbell at Bridgewater Lexus in just a few minutes, he gave me hope that I might just get the color I wanted. I mean, if you are going to pay a month for an IS250 F Sport better be exactly what you want ;). He assured me he was going to research his inventory and get back to me asap and so he did. Max called me and said he had located the vehicles (my brother was getting one too but in black / red interior) and could get them at his site in a couples of days. We came in signed, put down deposits and waited.. always updating us through emails and phone calls, vehicles arrive a few days later and we were both ecstatic!! 3/22/14 - At this time, we are meeting with the financial manager, Adam Brenner (you will be lucky if you get this guy). He sat me down and said really sincere.. " We have bad news, good news, and very good news". Of course, bad news first.. my heart had already sunk :( my smile disappeared.. in a way, it seemed to good to be true anyway. Everything working out so smoothly, so he says "When we looked over the vehicle we saw that it had damage.. most likely from the transport". I was thinking to myself.. Yup, I knew it, to good to be true.. so then I look at Adam and said "So, what's the good news?" Good news is that we have the exact one you want but in the IS 350 F sport. Oh great, but in my mind I am like.. ya.. and who can afford those payments, no thanks.. and he says with a huge smile "And the very good news is we will honor the same exact deal and contract" !!!! Talk about keeping your word!!! If I could of screamed, I would of :D Thank You Bridgewater, Max, Adam and the big guy upstairs that kept all their promises and made it happen! You guys are the best!! And, this is why.. I wished that my first stop was at Bridgewater Lexus, they made my first Lexus purchase (yes, new family member) an unforgettable one.. - Liliana Matos <3 #Lexus #bestdealership #IS350 More

Edward Ruggirello has been very helpful in deciding our Lexus RX 350. This was a major purchase for us and he has been very patient in answering and explaining all our questions, taking time to explain in Lexus RX 350. This was a major purchase for us and he has been very patient in answering and explaining all our questions, taking time to explain in detail. Unlike other car dealerships this has been a smooth experience in car buying so far. Eddie rushed back from his training to deliver the car and made sure everything is in order and made it as smooth as possible without any last minute hassles. More

Dawn and Rodger were very professional. This is the way a car buying experience should be.I've purchased many cars over the years and have to say that this was by far the smoothest and hassle free experience car buying experience should be.I've purchased many cars over the years and have to say that this was by far the smoothest and hassle free experience I've had. Great job guys!! Regards Fred F. More

Went to schedule my first service visit. Person that scheduled was pleasant and very helpful. Later I was called back from someone in the service department to "set the ground rules"!!! are you kidding scheduled was pleasant and very helpful. Later I was called back from someone in the service department to "set the ground rules"!!! are you kidding me! after have cars serviced at Ray Catena Lexus for almost 10 years I was never so shocked. More than that, after spending close to 60K on a new lexis, I certainly don't need to have the service professional call me to tell me about how difficult his job is and how he has to prioritize. All I wanted is my car serviced. Really, take a lesson from Ray Catena Lexus service department. You're happy to drive an hour for their customer service. I bought the car from Kurt. He seemed okay. More

When I arrived at the Lexus dealership in Bridgewater I was most fortunate to encounter sales person Dave Santos. The experience of buying a new Lexus (my 3rd) was an enjoyable event because of Dave Santo was most fortunate to encounter sales person Dave Santos. The experience of buying a new Lexus (my 3rd) was an enjoyable event because of Dave Santos. He was not only very friendly and personable but he was willing to listen to us and to take our suggestions seriously. He did not try to strong arm us into purchasing a new car. He negotiated with us and tried to accommodate our point of view, sometimes he was not able to do so but he handled it in a nice way. Dave Santos made our time at the dealership a stress free and relaxing one. Buying a new car has been at times very stressful, this time not so much. Dave Santos gives car salespeople a good name! I would not hesitate to recommend him to my friends. All the people we encountered from the very gracious receptionist to the document specialist who handled our license tranfer and the volume of paper I had to sign made the evening a pleasant experience. Ellen Smith Piscataway, NJ More

Buying a car is an important and stressful decision. The staff at Lexus of Bridgewater made it a little less stressful because of their professionalism. We arrived there at 12PM and left with our beautiful staff at Lexus of Bridgewater made it a little less stressful because of their professionalism. We arrived there at 12PM and left with our beautiful RX350 shortly after 6PM. It was a very long day but the staff made sure that we were informed and comfortable throughout the day. We would like to thank Rodger, Adam, and Carol for their great customer service and for making the experience so personable. We would highly recommend this dealership! More

Amazing experience here! We had been looking to buy or lease a CT200h and checked out several Lexus dealerships regarding leasing options and purchasing price. We set out our quest by visiting Lexus of Br lease a CT200h and checked out several Lexus dealerships regarding leasing options and purchasing price. We set out our quest by visiting Lexus of Bridgewater and never looked back. We were welcomed by very friendly service from Debbie right at the start. Our sales consultant, Sirad, worked with us throughout the entire process and made things as painless as possible. He effectively communicated our price objective to Adam and Lee who then creatively worked out an excellent payment plan for us. We were thoroughly satisfied with their friendliness, openness, honesty and willingness to work out options that best suited our needs. Overall, our experience at Lexus of Bridgewater was second to none with a sincere thanks to Sirad, Adam, and Lee. Not only will we come back here in the future, but also strongly recommend this outstanding team to anyone looking to purchase or lease a Lexus vehicle. More