Lexus of Bridgewater

Excellent service; painless purchase experience This was my second Lexus, and my second Lexus purchased here. As with the first experience 3 years ago, this was a relatively painless process, as car This was my second Lexus, and my second Lexus purchased here. As with the first experience 3 years ago, this was a relatively painless process, as car sales go. Jerrell Alexander was the sales rep for both deals, and he couldn't have made the process any easier - he was a pleasure to deal with, and is a very nice guy, to boot (we probably spent at least as much time just chatting as we did working on finding me a car). This time around I was upgrading from a low-mileage 2011 CT200h (14,800 miles in 3 years of ownership) to a new 2015 RX450h - I like my hybrids - because I needed more cargo space. The dealer gave me a pretty generous price for my trade and knocked about $3,000 or so off the price of the RX without me even asking, which made the new vehicle a bit more affordable (at least relatively - Lexus isn't exactly an "affordable car" brand, but I find the quality and comfort of their vehicles to be worth most of the price premium you pay to own a Lexus). Once we had arrived at a deal, Jerrell handed me over to the business/finance manager, Adam, who earned his salary getting me a decent financing deal with payments I could afford (even though it took a bit of time - I had to wait until the following day before he had something I could work with). That slight delay aside, the rest of the process was smooth and easy, and I drove off the lot in my new RX one day after I first drove in to discuss my options. I don't anticipate trading in my new vehicle for at least 6 years or so, but when I am ready to move on, Lexus of Bridgewater (and Jerrell Alexander, if he's still there then and hasn't retired) will be my first stop. More

Our 5th Lexus Lease This was our fifth Lexus lease. Working with Kurt Stokley was a pleasure as the entire process was efficient and painless. He understood our needs rig This was our fifth Lexus lease. Working with Kurt Stokley was a pleasure as the entire process was efficient and painless. He understood our needs right away and we were able to achieve our goals in terms of the vehicle and price we desired. He is a true professional with high integrity and a focus on customer satisfaction. We will be back at the end of this lease. More

Great experience This was our first Lexus purchase. We always dread this process but working with Connie Miller was a pleasure and made the entire process a breeze. Sh This was our first Lexus purchase. We always dread this process but working with Connie Miller was a pleasure and made the entire process a breeze. She understood our needs right away and never pressured us or led us astray. She is a true professional with high integrity and I will recommend her to anyone I know purchasing a Lexus. More

Best of the best! Mary is a wonderful service consultant. Not only is she friendly and personable but she is a seasoned professional. I can always count on Mary to d Mary is a wonderful service consultant. Not only is she friendly and personable but she is a seasoned professional. I can always count on Mary to deliver my car as promised. She will go above and beyond to make sue the customer experience is exceptional. More

3rd time leasing a Lexus This was our 3rd time leasing a Lexus. We've never ran into a problem in about the 9 years of dealing with Lexus in general. This experience was a lit This was our 3rd time leasing a Lexus. We've never ran into a problem in about the 9 years of dealing with Lexus in general. This experience was a little different. We knew exactly how much we would have to put down as well as how much per month before we even walked in. It's was also a breeze! We were in and out of the dealership within an hour! From sales to the leasing specialist to the insurance guy we were happy all around. Even the hostess went outbid her way to get my daughter a cookie. More

Great Experience! It was a pleasure of having Eddie R as my salesperson. He was very professional and treated me with respect. I never felt any pressure from him as i d It was a pleasure of having Eddie R as my salesperson. He was very professional and treated me with respect. I never felt any pressure from him as i did from the other two dealership i went to. He absolutely provided me red carpet service! I would highly recommend him to anyone looking to buy a car. More

First time great experiance with Kurt Stokley, Kurt help me to find color of car and interior and trim, Bridgewater Lexus don't have color and Packages in 2015RX, He never Push to buy from his lot Kurt help me to find color of car and interior and trim, Bridgewater Lexus don't have color and Packages in 2015RX, He never Push to buy from his lot with different color and Packages, He help me get car I want, with same Price, It was my pleasure to buy car from Bridgewater Lexus , Extremely professional sales person, I bought approx. 9 new cars in last 30 years, But first time I have best experience to buy car. Thanks, Prakash Patel More

Thank you for treating me like a King A couple of weeks ago I would never have thought of buying a "pre-owned" Honda Accord at a Lexus dealership. I knew I wanted a Honda Accord, because i A couple of weeks ago I would never have thought of buying a "pre-owned" Honda Accord at a Lexus dealership. I knew I wanted a Honda Accord, because it's an inexpensive car with a long life span and good gas mileage. So naturally, I was prepared to go to a Honda dealership and see what kind of deals I could get. However, my fiance convinced me to check out Lexus Bridgewater for 2 reasons. Firstly, because they have non-Lexus pre-owned vehicles and secondly, because she heard of a salesman named Eddie Ruggirello, who had the reputation of being a man that was genuinely looking out for the customer's best interest. I was a bit apprehensive to go to a Lexus dealership to buy a Honda Accord, because I wasn't sure whether the sales team would give me the same level of service as they would a Lexus customer. Boy was I wrong. From the moment I stepped in the building, I was greeted with smiles and warm welcomes. I had left my puppy outside in the parking lot of the dealership with my fiance, because I just assumed that dogs weren't allowed in the dealrship. But when Eddie came outside to greet me, and saw my fiance holding our puppy, he invited all of us inside (including the puppy) to sit at his desk. I expected some staff members to scowl at the idea of an "accident-prone" puppy entering their clean establishment, but many staff members smiled and pet the puppy. I learned a lot about the spirit of the staff from the way they treated my pup. Back to Eddie, I can honestly say that I have never met a salesman as genuine as Eddie. From the minute you meet him you have this distinct sense that he is truly concerned with making you feel comfortable with your whole car buying experience. I honestly believe that Eddie would rather not make a car sale, than make a car sale to a customer that is not 100 percent happy with their choice. Most salesman try to convince you of what you need, so they can make their commission. Eddie takes the time to get to know people, and does his best to match their needs with what the dealership can offer. I never felt pressured by him. He mentioned a few times that if I wasn't comfortable with the purchase then I should sleep on it and not rush into a decision. It was this kind of non-pressure method that made me comfortable to purchase the car from Eddie. Another thing that I admire about Eddie is that he's not afraid to get his hands dirty. Since I bought the car on a busy Saturday, the car washing section of the dealership was all booked, but Eddie wanted us to drive off with a clean vehicle, so he went outside and cleaned the car himself. How many salesmen would actually do that? Eddie's service was immaculate from the moment we stepped in to the moment we left... And even after. Not only did I get a follow up call and email from Eddie to once again thank me for coming to the dealership, but he also mailed my fiance and I (Yes snail mail) a hand written thank you post card. I cannot express enough how great the quality of Eddie's service was. Thank you Eddie for the royal treatment! I have a couple of honorable mentions. Scott Giarraffa was the finance manager for our deal. We had a great experience with Scott. He is not what I would expect from a typical finance manager that's crunching numbers all day. He was jovial and entertaining and has the gift of being able to lighten the mood when negotiating on price. He worked hard to get my apr down to as low as he could with my credit score, and was able to get my monthly payments down to my target goal. As lighthearted and entertaining as Scott can be, you can tell right off the bat that he knows his stuff and has the instincts that make him a great finance manager. Thanks a lot to Scott for handling the finance aspect of the deal. And lastly, I have to mention a short story. While we were sitting at Eddie's desk discussing business, a gentleman who appeared to be a staff member walked up to us and asked if our dog wanted water. I quickly said yes, because I had realized that he hadn't drank in some time and must be thirsty from the hot day. The gentleman came back with a cup of water, got on one knee, and held the cup while my dog drank water out of it. I thought it was a great gesture of service. When the gentleman left, Eddie turned to us and said the man that just got on his knee to give water to your dog is the general manager of the dealership, Ron Joffe. That really exemplifies the spirit of humility that I felt in the dealership that day. Thanks to Eddie, Scott, Ron Joffe, and Lexus Bridgewater dealership for making this experience one to remember. More

Great experience! Great experience with Eddie. He was professional and accommodating! He personalized the service and was a pleasure to work with. We will certainly Great experience with Eddie. He was professional and accommodating! He personalized the service and was a pleasure to work with. We will certainly return for future purchases.... Thanks Eddie!!! The Empirios More

Extremely professional and friendly Eddie and Scott made our car buying experience a memorable one. We visited several dealers to test drive different cars. However these guys are the be Eddie and Scott made our car buying experience a memorable one. We visited several dealers to test drive different cars. However these guys are the best. More