Lexus of Bridgewater
Bridgewater, NJ
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Eddie was great with follow up, which was crucial to keep us interested despite the long delay in getting our vehicle due to Supply Chain chip shortages. He cares about his customers and represents Lexus wel us interested despite the long delay in getting our vehicle due to Supply Chain chip shortages. He cares about his customers and represents Lexus well. More
Shana Sarcona is simply outstanding. She is why I remain a Lexus customer. Trustworthy, predictable, friendly, and goes above and beyond to help and deliver superior service. Thank yo She is why I remain a Lexus customer. Trustworthy, predictable, friendly, and goes above and beyond to help and deliver superior service. Thank you again Shana!! More
The service provided by Shana Sarcona today was w/o peer. But this is the usual customer service provided by Ms. Sarcona. Always friendly, professional, and knowledgeable.. Shana gets 5 stars in my book. But this is the usual customer service provided by Ms. Sarcona. Always friendly, professional, and knowledgeable.. Shana gets 5 stars in my book. More
Mark Colon in your Service Dept. was very attentive, efficient and very personable. He gave me updates on the timing of my vehicle which was much appreciated. was very attentive, efficient and very personable. He gave me updates on the timing of my vehicle which was much appreciated. More
I have been dealing with dealership for over twelve years now. First I will say the Dawn, salesperson, has always gone above and beyond in the purchase of our vehicles especially during COVID We purchased ou now. First I will say the Dawn, salesperson, has always gone above and beyond in the purchase of our vehicles especially during COVID We purchased our 5th vehicle, RX350 with her help. We were very specific in what we wanted and she was able to find the exact vehicle that we wanted and there was no premium charges as many dealers were putting on new and/or ordered vehicles. Our service person Shana is fantastic !!! Again, we have been dealing with her for over 12 years and she is fantastic !! Her input into what should be done and what could wait is invaluable. When going to have car serviced it is like visiting a family member More
This dealership is very unprofessional. They are dishonest and use sad aggressive tactics to obtain what they want. What they didn't realize was I have a financial and legal background and They are dishonest and use sad aggressive tactics to obtain what they want. What they didn't realize was I have a financial and legal background and I was able to identify their bluff. I was informed that I had an open loan with them, which I knew in actuality that I did not have an open loan. Their salesperson (Issac) repeatedly called and left text messages to the point of harassment. The only way that I was able to stop those aggressive calls and text messages was to reply back stating that I would file a harassment complaint if this continues. I now started to receive calls from the GM (Eric), stating that he will reverse a car deal that was signed off on and approved by the bank. Unfortunately, he felt the need to lie and say he has the power of doing this but legally he did not have. I am writing this review to inform everyone, that a dealership does not have the power to force you to sign any document you feel the need to not sign. Have someone that is a legal expert review prior to signing off on any document and take as much time as you want. It is the dealership responsibility to ensure that all documents are received prior to executing a loan. More
My husband and I wanted to buy a car. Eddie Ruggirello was the first person we saw when we entered Lexus of Bridgewater. He was very knowledgeable , answered all our questions and was abl Eddie Ruggirello was the first person we saw when we entered Lexus of Bridgewater. He was very knowledgeable , answered all our questions and was able to find perfect car for us. It was a pleasure doing business with him More
I was at the end of my current lease of my 2019 Lexus ES 350 and was considering buying out the lease but didn't know what it would entail. As the end of the lease approached, I received a call from Eddie R 350 and was considering buying out the lease but didn't know what it would entail. As the end of the lease approached, I received a call from Eddie R. , told him what I wanted to do. Thanks to Eddie R the buyout was made simple along with Alex in Finance and before you know it, I was owning my 2019 Lexus ES 350. Since 2014, I have been leasing from Lexus of Bridgewater and each and every time, Eddie R had been my "go to" Sales & Leasing Consultant. Thank you for making every lease and this buyout a great experience and as always it's a pleasure doing business with you and Lexus of Bridgewater. More
Eddie R made the experience of leasing a Lexus easy and no stress. Eddie R. Is knowledgeable, professional and a pleasure to work with. There aren’t enough accolades to describe this amazing experience in no stress. Eddie R. Is knowledgeable, professional and a pleasure to work with. There aren’t enough accolades to describe this amazing experience in leasing a car! More
This is my second review for Lexus of Bridgewater since I got delivery of my car in April 2022. In my opinion, the dealership itself is worth a 4-star review. However, the great before and after sale accor got delivery of my car in April 2022. In my opinion, the dealership itself is worth a 4-star review. However, the great before and after sale accord with my salesman, Mr. Isaac Resek, made me write and confirm another 5-star review for my experience with this organization. Isaac worked very hard with pressure from me as well as from his Sales Management to successfully seal the sale. Also, it was a pleasure to talk with him - always with smiles and no sales tactics. There were a few matters after sale that needed to be taken care of. He listened and happily resolved them at my highest level of satisfaction even at his own expense. My salesmen at high end car dealerships in the past 47 years rarely did that. Isaac, thank you for your great service. And, thank Lexus of Brigewater for having Isaac in your Sales Department. More