Lexus of Bridgewater

So much went wrong …. 1. Put down a deposit of $2500 for a specific car/ VIN and without prior notice my credit card was charged an additional 3% fee. When paying on 1. Put down a deposit of $2500 for a specific car/ VIN and without prior notice my credit card was charged an additional 3% fee. When paying on line they don’t tell you about the 3%, they just add it The law requires on line purchases to identify any credit card fee separately. They failed to do so. Other dealerships do not charge an extra 3% for a credit card deposit. 2. Received call after the day after the deposit that the specific vehicle with a specific VIN # was no longer available as it had been sold. Another one would take 4-6 weeks to get . 3. They added an extra MV fee of $250 into the tax , this is sometimes referred to as a luxury tax , but is actually a supplemental titling fee. They are suppose to itemize this out. They did not. But more importantly the vehicle I contracted for is exempt from this fee. So one would have to know that and catch that they snuck it into the tax. A clear violation of the statutes requirement 4. After all this I cancelled the order and requested a refund. They are very slow to process that as it must go through their finance/business department. After 9 days I still did not have the almost $2600 refund. Now my credit card bill is due and I must pay this or get interest charges on my credit card bill. There are too many games and too many questionable or illegal practices that occurred in this transaction. More

By far, best car buying experience to date. Highly recommend Eddie R and the Bridgewater Lexus crew. They exceeded my expectations in every way. Thank you guys! Quick, easy, no pressure sales. Highly recommend Eddie R and the Bridgewater Lexus crew. They exceeded my expectations in every way. Thank you guys! Quick, easy, no pressure sales. In and out with our new Lexus in under 3 hours. So happy we decided to stop in and see what they had to offer. More

Great people and service, hope to work with them in future. This dealership deserves recognition for the great work they do. future. This dealership deserves recognition for the great work they do. More

Eddie r was our salesman and he was professional and extremely helpful, would absolutely recommend him. extremely helpful, would absolutely recommend him. More

My salesman was Eddie R. His attention to detail and expertise made me purchase a vehicle here! His attention to detail and expertise made me purchase a vehicle here! More

Eddy R was professionally competent and friendly. I appreciate first class service. The experience was delightful and rewarding I appreciate first class service. The experience was delightful and rewarding More

I recently purchased my Lexus GX SUV, and the experience was nothing short of outstanding thanks to Eddie Ruggirello, the sales manager. From the moment we walked into the dealership, Ed provided top-notch, was nothing short of outstanding thanks to Eddie Ruggirello, the sales manager. From the moment we walked into the dealership, Ed provided top-notch, personable service. He made sure to understand my needs and preferences, guiding me through the entire process with patience and expertise. Eddie’s attention to detail and dedication to customer satisfaction really stood out. He answered all my questions, was transparent about the details, and made the entire buying process smooth and stress-free. His professionalism and friendly demeanor made me feel confident in my decision, and I couldn’t be happier with my new Lexus GX. If you're looking for an exceptional car-buying experience, I highly recommend Lexus of Bridgewater and working Eddie Ruggirello. He truly goes above and beyond to ensure his customers leave happy. More

We met Isaac Resek at the Bridgewater Lexus on Friday the 13th! Forget superstition! It turned out to be our lucky day! We went home with a new 350RX the next day because he answered all our questions with e 13th! Forget superstition! It turned out to be our lucky day! We went home with a new 350RX the next day because he answered all our questions with ease, great knowledge, a fantastic demeanor, and lots of laughter! How could we not have a great experience with Isaac…….my husband and he share the same birthday! If you are looking for a salesman extraordinaire, Isaac is your man. We are so happy with the car but also the professionalism and warmth we felt by working with Isaac. Louise and Ron Loffredo More

This dealership is outstanding. Eddie R. In sales is one of the best I have ever worked with when looking for a car. Knowledgable and a great listener, he helps you find the car tha Eddie R. In sales is one of the best I have ever worked with when looking for a car. Knowledgable and a great listener, he helps you find the car that best fits your needs. And Andy and Shana in service have taken great care of my cars for many years. Just an outstanding dealership with people you can trust to take care of you. More

I am very pleased with the services and attention my family and I received at Bridgewater Lexus. Our first time entering the dealership was a little later than we had hoped. Even though it was within on family and I received at Bridgewater Lexus. Our first time entering the dealership was a little later than we had hoped. Even though it was within one hour of closing, Eddie R provided us with excellent customer service. He was patient and very informative during our test drive. He answered all my questions that night. I had just started my car search and wasn't ready to commit just yet. I ended up returning 3 days later after I was contacted that my preferred color combination was available in the NX that I was interested in. I was so excited! Especially because I had already visited another dealership and felt I didn't get the same customer service, knowledge, and expertise I got with Eddie R in Bridgewater. When I arrived, the car was ready for me to test drive. The kids were so excited during the drive. They loved it! They also loved the snacks Eddie had for them! After taking the car for a ride, I knew this was my car! Eddie was amazing at getting me a price that worked for me. I left a deposit and returned the next morning to finalize the deal. The car was waiting for me with a giant red bow on it! WOW! Such a beautiful and special touch! After all the papers were signed, it was time to get set up with my new Lexus. Once again, Eddie showcased his expertise and customer service skills by taking his time and helping me get set up with my new car. It was so much fun! I am very grateful for his help and the help received from his management team. I am enjoying my new car and I'm very happy about how everything worked out. I would recommend Bridgewater Lexus and Eddie R to anyone looking to purchase or lease a vehicle. More