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Lexus of Bridgewater
Bridgewater, NJ
1,194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,194 reviews
April 04, 2020
Disappointing experiences, poor values I have serviced my vehicle at this dealership since I bought it in 2017, and while I had a great purchase experience with Dawn, the service experience I have serviced my vehicle at this dealership since I bought it in 2017, and while I had a great purchase experience with Dawn, the service experience has been disappointing consistently. I took my car for a broken tire once (I have the tire protection package), and they returned my car with a scratched bumper from removing the broken wheel from the trunk. They offered to repaint the bumper and did so at no cost to me, but when they returned the car, there were new scratches in other parts of the vehicle. They offered once again to repaint the damaged parts, and when they returned the vehicle, there were new scratches, again. I was afraid to leave the car in their hands once more by that point. However, I decided to give them another chance in my last visit for a simple oil change. I took a loaner vehicle for the first time, and unfortunately, I bumped it against their exit gate while backing out of their service area. The replacement part for the damage I caused to the rear spoiler of the loaner vehicle was priced at $2017, retail price, on top of which they charged a disposal fee of $30, taxes, and labor fees. Altogether, they charged me almost $2380. I would have expected some flexibility and empathy, taking into account that it was an accident. For example, I would have charged cost vs. retail price, and I would have waived labor fees. Essentially, they profited off my misfortune. The service manager, Ron, did remove the disposal fee of $30 after I questioned it. In general, their pricing structure seems excessively high for an IS model (oil change $230, rotator resurfacing $300), when I compare it to the service costs for my other vehicle (a high-performance german convertible; I pay $160 for oil changes on a mid-engine setup). I don't mind paying a higher price as long as my experience is consistent with that pricing, but that has not been the case with this service department. This latest experience left a bad taste and made me question the values that drive this business. I do want to mention that Shana and Rich, service advisors, have been great during my visits, but the service manager, Ron, has not shown care, flexibility, or even an interest in developing a customer relationship. Now that the services included in my certified Lexus plan are done, I don't plan to return to this service department. While my experiences may be outliers, I hope they serve as warning to other customers. More
by Manuel Diaz
Employees Worked With
Ron Gwinnett, Shana Sarcona, Rich Wolsten, Dawn Dobrosielski
March 24, 2020
Francesca Maiorana is an excellent sales person Francesca Maiorana is an exceptionally professional and warm-hearted sales person. Francesca accommodated my every want and made me feel valued. Worki Francesca Maiorana is an exceptionally professional and warm-hearted sales person. Francesca accommodated my every want and made me feel valued. Working with her made me want the car I was looking at, and even though I did not end up keeping the car, Francesca was extremely professional and made me want to continue my relationship with her. Though things did not work out now, her exceptional knowledge of both Lexus as well as her warm words about the company may very well lead to my next car being a Lexus. More
by Inna Manevich
Employees Worked With
Francesca Maiorana
March 23, 2020
Very easy and accommodating Eddie did an outstanding job for us! His customer service and communication were over the top. We would definitely recommend him to friends and family Eddie did an outstanding job for us! His customer service and communication were over the top. We would definitely recommend him to friends and family. More
by RyDan
Employees Worked With
Eddie Ruggirello
March 09, 2020
Francesca Maiorana was fantastic to deal with... she was patient and understood our position well... she ensured that she got us closer to the number that we were looking for patient and understood our position well... she ensured that she got us closer to the number that we were looking for More
by Vipin Balan
Employees Worked With
Francesca Maiorana , Joelle Heller, Jeffrey Romano
March 06, 2020
Francesca was FANTASTIC!!!!!!!! Best EXPERIENCE!! She made it so fast and pleasant. We came in, the vehicle was ready, we signed and drove. No games 😊 made it so fast and pleasant. We came in, the vehicle was ready, we signed and drove. No games 😊 More
by Joeyg1380
Employees Worked With
Francesca Maiorana... 5 STARS ACROSS THE BOARD!!
February 29, 2020
I thought all Lexus dealerships were created and trained and staffed equally above some other dealerships/brands. Wrong, Lexus of Bridgewater dominated in every category of imaginable subjects within the"sa and staffed equally above some other dealerships/brands. Wrong, Lexus of Bridgewater dominated in every category of imaginable subjects within the"sales experience". From the 1st contact being avg, but immediately picked up like a superstar sales expert. 1 Joe Damico, pursued my inquiries with confidence, poise, honesty, integrity, understanding of what I was in search of regardin vehicle replacement. Within 2 days I had my vehicle visited, driven, verified, dealed, purchase, agreements signed, done. Lexus of Bridgewater, NJ has been a "go to" for most of my friends and family over the years. But this was my personal first time interaction with them. Wow! Profesional, clean, motivated, punctual, execution, relation, efficiency, courteousness, sharp, witty, fast, refreshing = experience. Thank you to JOE DAMICO (the gentleman knows the game, def made man amongst amateurs in his field and he knows quality), SCOTT "THE BICEP" CHRISTIAN (aggressive, to the point strong results), ALEX GLUDANOV (finance king another expert) , DEBBIE, LAURIE (the best and sharpest classiest reception staff Ive ever seen in the tri state), *MR.ERIC RUBY (please keep up the great business, maintain this standard of simple sale experience for others to enjoy, thank you). I did not intend to leave anyone out, but these were the team members I had direct interactions with. Excellent! I will gladly travel over 1 .5 hr time to do business here rather than risk delay, inefficiency, or disappointment. Thank you Lexus of Bridgewater. More
by Herbert321
Employees Worked With
JOE "THE LEGEND" DAMICO, Scott Christian
February 22, 2020
Third vehicle leased from Lexus of Bridgewater and it won’t be the last! From the minute you walk through the door you are treated like family. Barry Dworkin is an exceptional sales consultant who went won’t be the last! From the minute you walk through the door you are treated like family. Barry Dworkin is an exceptional sales consultant who went above and beyond. I highly recommend Barry and the entire Lexus of Bridgewater team when looking to purchase your next vehicle. More
by mmalba
Employees Worked With
Stewart Koncius, Barry Dworkin, Joelle Heller, Jeffrey Romano
February 21, 2020
I recently purchased my 2020 Lexus RX 350 from Lexus of Bridgewater. Paul Rubin (BDC Manager) understood what I was looking for in a vehicle and available options. Stewart Koncius (BDC Manager) actively Bridgewater. Paul Rubin (BDC Manager) understood what I was looking for in a vehicle and available options. Stewart Koncius (BDC Manager) actively assisted. I found working with these two gentlemen an absolute pleasure. No tricks and fair pricing. I also want to mention the other individuals who participated in the purchase. Eric Ruby (VP Sales) permitted his team to work with me to determine the best vehicle and at the best price. Tony Esposito (Sales Consultant) provided an excellent explanation of the vehicle and its options. And, Jeff Romano (Sales Consultant) answered any follow questions regarding the car. I would be remiss, if I didn't mention the service department. Ron Gwinnett (Service Manager) and George Romero (Service Consultant) ensure that my vehicle is properly maintained and for a fair price. The professionalism, and courtesy, displayed Lexus of Bridgewater toward my wife and I was simply amazing. More
by Charlesinghilterra
Employees Worked With
Paul Rubin, Stewart Koncius, Eric Ruby, Ron Gwinnett, Jorge Romero, Jeffrey Romano, Tony Esposito
February 20, 2020
Outstanding service Ron the service manager helped us and got the repairs done in one day. Always a pleasure. Will Service again. Thank you. Paul. got the repairs done in one day. Always a pleasure. Will Service again. Thank you. Paul. More
by Paul Moore.
Employees Worked With
Ron Gwinnett, Ed Carlock, Joelle Heller, Sean Weaver, Justin Wainwright
