
Lexus of Bridgewater
Bridgewater, NJ
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Today we purchased our third ES-350 from Lexus of Bridgewater. After working with Eddie Ruggirello on our first purchase, he became our “go to” salesperson and we made a point of contacting him when Bridgewater. After working with Eddie Ruggirello on our first purchase, he became our “go to” salesperson and we made a point of contacting him when it was time for our second and third. Eddie has been consistently personable, honest and knowledgeable. In short a pleasure to work with. More
I recently purchased a 2020 RX450 at Lexus of Bridegwater. I purchased the vehicle long distance in communication with sales consultant Dylan. When necessary the finance manager and sales manag Bridegwater. I purchased the vehicle long distance in communication with sales consultant Dylan. When necessary the finance manager and sales manager were also involved. All our questions were answered in a timely manner and the final purchase and delivery was performed on my timeline. We did a trade in as part of the final purchase and everything was flawlessly executed. Everything discussed was clearly understood and exactly carried out as planned through phone calls and email. Extra mile actions that Dylan did included sending many pictures of car, spec sheet of vehicle, and transportation for me to and from the airport on two different days for delivery. Thank you Lexus of Bridgewater and especially Dylan for the great deal on our 2020 RX450 and smooth transition to final purchase and delivery of our new vehicle. You met and exceeded our expectations long distance without issues. In over 50 years of buying numerous vehicles, I have never had a better experience. Jeff More
We went in to look at a IS300 this past Saturday and Edward Ruggirello was our salesman. I can’t say enough about him. He was the most helpful and nicest salesman we have ever dealt with! We are beyond Edward Ruggirello was our salesman. I can’t say enough about him. He was the most helpful and nicest salesman we have ever dealt with! We are beyond happy with our purchase. More
I had the very positive experience of dealing with Eddie Ruggirello at Lexus of Bridgewater. He is a caring individual who interacted very well with me. He is professional, a straight shooter, not pushy, a Ruggirello at Lexus of Bridgewater. He is a caring individual who interacted very well with me. He is professional, a straight shooter, not pushy, and has the best interests of his customer in mind. I would recommend him to anyone looking to purchase a vehicle from his dealership. More
There should be an option of 100 stars for reviews. I have been leasing cars for over 10 years and I have never experienced such a welcoming and positive atmosphere at a dealership. Eddie Ruggirello has have been leasing cars for over 10 years and I have never experienced such a welcoming and positive atmosphere at a dealership. Eddie Ruggirello has been by far the BEST sales person I have ever worked with. Eddie is a kind, caring, passionate and genuine individual. I spoke with Eddie prior to my arrival at the dealership to inform him of what my expectations were and what I was looking for in a vehicle. Once I arrived, it was an AMAZING experience. Eddie was attentive in listening to my needs and my budget. I never felt pressured or rushed to make a decision in purchasing a vehicle. This was my first time purchasing a certified vehicle and I wish I had met Eddie many years ago when I began leasing cars. Eddie was thorough in explaining the options available to me. There was no negotiating needed; he met me exactly where I wanted to be for my monthly payments. Eddie also spent a great amount of time showing me the different features and how to navigate my new vehicle. He ensured that I was comfortable navigating the vehicle before leaving the lot. In all my past experiences in leasing a vehicle no sales agent has ever spent more than five minutes to demonstrate how to use the vehicle. Eddie truly makes his customers feel as part of his own family which is rare to find. Lexus of Bridgewater should truly be grateful to have such an amazing individual on their team. I have advised all my friends and family members to purchase their next vehicle from Eddie and I recommend anyone reading this review to only deal with Eddie Ruggirello and you will not regret it. I truly cannot thank Eddie for the experience that he provided me with. He truly goes above and beyond for his customers. More
Lexus of Bridgewater Service area with Eric Ruby and roger Pittman running this dealership were in charge when the service area crashed my car while in their possession for service a few Months ago caus roger Pittman running this dealership were in charge when the service area crashed my car while in their possession for service a few Months ago causing $5,500 worth of damage. It's hard to believe that I never even got an apology from Roger Pittman, president or Eric Ruby the GM. Unfortunately for me this bad service didn’t stop there. I was actually extremely nice by not calling the police and getting a police report so I let it go even though they were very rude to me. At first Eric Ruby lied to me about how the accident happened by telling me that the service tech thought my car was in park and apparently it was in reverse and they slammed my car full speed into the wall. I knew that was a lie based on the level of damage. After I spoke to a local body shop that my family knows and showed him pictures of the impact, he advised that there's no way that kind of damage can happen on low speed. I then spoke with Eric Ruby again and he finally confessed and admitted that yes the guy drove it hard into the wall so I asked Eric Ruby why did you lie to me?He had would not answer. Fast forward a few months after I let that go because I was being very nice to the dealership, wouldn't you believe this service area actually damaged my car for a second time in only a matter of a few months. This time service area damaged my rear leather seat. Someone in the service area thought it was a good idea to put a very heavy (dirty) car charger directly on my leather seat causing extensive damage. For a second time, I still didn't get a police report or anything even though Eric Ruby or Roger Pittman would not even apologize with the exception again for the service advisor. Anyone who is reading this review, you are better served to get your car serviced anywhere else other than Lexus Of BRIDGEWATER. If you think this review is not real, I will post pictures from the crash of my car and will also post a picture of my damaged leather seat and both instances happened only a few months apart. I will also let everyone reading this know that the reason my car was there this last time when they damaged my leather seat because I had brake pads and rotors replaced back in December and I've been back numerous times because they continue to squeak and are not stopping right and each time I’ve been back, they still can not fix them correctly. I have gone to a lot of dealerships and a lot of service areas and Lexus of Bridgewater is by far the worst service area I have ever seen. very poorly run from Roger Pittman to the general manager of this dealership, Eric Ruby. I have never seen anything worse than this dealership service area. Please see the pictures attached which will serve as proof that this is a real review and not a fake one! More
Love my new upgraded Lexus. The color and extras make it so nice to drive. Thanks Eddie for being patient. You made the decision to stay with Lexus easier. so nice to drive. Thanks Eddie for being patient. You made the decision to stay with Lexus easier. More
Extremely delighted with my Lexus after owning 3 Mercedes’. Edward Ruggirello is an excellent person and not just salesman. Extremely genuine and Down to Earth. I did most of the work on the phone a Mercedes’. Edward Ruggirello is an excellent person and not just salesman. Extremely genuine and Down to Earth. I did most of the work on the phone and had tons of questions for him and when my wife and I went to pick the car, I was surprised how organized he was. Based on his desk, we could that he was also a family and God loving human being. I bought several cars over the years and I must say it was a pleasure dealing with him. We will absolutely go back to him. B.M More
Eddie R. was a pleasure to work with. His professionalisim was outstanding. His knowledge of the car I eventually bought was bumper to bumper. My overall experience was very satisfying. I professionalisim was outstanding. His knowledge of the car I eventually bought was bumper to bumper. My overall experience was very satisfying. I would recommend Eddie to anyone looking for a Lexis vehicle. Joelle handled the financing and was great/ Five Stars! More
I purchased an Nx with Eddie R. I cannot thank him enough. I went to the dealer not knowing what kind of car I wanted and he helped me in every way. He was very patient which I appreciated a lot. I hi enough. I went to the dealer not knowing what kind of car I wanted and he helped me in every way. He was very patient which I appreciated a lot. I highly recommend Eddie R. I’m so happy with my experience with him at this dealership! More