Lexus of Bridgewater

There is only one reason why this past Saturday, April 24th I got into my 4th Lexus and that's JOE FASS!!! Of course I absolutely love my Lexus vehicles but I could go to any Lexus dealer and get one but 24th I got into my 4th Lexus and that's JOE FASS!!! Of course I absolutely love my Lexus vehicles but I could go to any Lexus dealer and get one but I don't. I choose Lexus of Bridgewater every time simply because of Joe Fass. I would say this past Saturday was my best experience with getting a new vehicle but EVERY experience is wonderful with Joe. He is by far the most knowledgable, honest, sincere and genuine sales consultant I've ever worked with in my life. He truly makes the experience of leasing a new Lexus seemless, extremely easy and exciting. I know there's nothing I have to worry about or feel uncertain about when I go to see Joe. He takes as much time as I need to understand all the new features, he explains everything in detail and never rushes any part of the sale or delivery. I feel at home when I go to the showroom and know that when I leave I will be happier than when I arrived! Joe's customer service is unsurpassed and unparalleled. Joe has called me twice already to see if I had any questions, the first time a couple hours after I left the showroom with my 2010 RX350 and again just a short while ago. He wanted to make sure I didn't have any questions or issues. That's fabulous customer service considering the thorough vehicle delivery process and being this is my 2nd RX, he knows I love my RX and I'm completely comfortable in it...he was just making sure I was happy! Please let Joe know how wonderful he is and I will be telling everyone I know what a fantastic experience it is working with Joe Fass at Lexus of Bridgewater! Marianne Schmidt More

I traded in my 2005 RX yesterday for a new 2010 RX 350. Although I didn't buy my 2005 from Lexus of Bridgewater, I had always had my vehicle serviced there. My experience over the years with the service de Although I didn't buy my 2005 from Lexus of Bridgewater, I had always had my vehicle serviced there. My experience over the years with the service department was so positive that even though I had never stepped in the showroom, there was no question that I was going to buy my new Lexus from Bridgewater. My salesman yesterday was Wayne DeGroff and he was truly outstanding. I have never met someone so knowledgeable about his product. No high pressure sales pitch - very civil negotiations until we came up with a price we both were happy with. Wayne went over every single component of the car with me. He programmed my phone with the bluetooth system and my garage door opener with home link. He even took the time to program all of my AM, FM and XM radio stations. If you are looking for someone who knows everything there is to know about his Lexus products, who will take the time to make you feel comfortable with your purchase and who will not let you leave until he has explained everything from bumper to bumper about the vehicle, then I highly recommend Wayne DeGroff. More

Just bought third car from Joe. He is very responsive and clearly cares about his clients. He takes tons of time delivering the right product and explaining all the features and makes buying or leasing and clearly cares about his clients. He takes tons of time delivering the right product and explaining all the features and makes buying or leasing a car a very pleasant experience. His follow up is great as well. More

Fabulous, personalized service at this dealership. Joe Fass made sure that I was 100% happy with every aspect of the Lexus experience. I am thrilled with my pre-owned vehicle (which looks brand-new) and Fass made sure that I was 100% happy with every aspect of the Lexus experience. I am thrilled with my pre-owned vehicle (which looks brand-new) and would definitely recommend Bridegwater of Lexus and Joe Fass to anyone interesting in purchasing a new car. More

Very easy process. Not high pressure. Everyone at the dealership is pleasant and helpful. Joe did not take other calls or rush us and made the test drive very aggressive. If there were negatives about dealership is pleasant and helpful. Joe did not take other calls or rush us and made the test drive very aggressive. If there were negatives about the vehicle, he pointed them out (suv doesn't have backup sensors. .. ). More

Working with this dealership was a great experience. They were professional and easy to work with. The salesman was pleasant and helpful. He was very accommodating and made the entire process easy to They were professional and easy to work with. The salesman was pleasant and helpful. He was very accommodating and made the entire process easy to get through. He reviewed the car with us in great detail. More

I have been a customer of Lexus of Bridgewater for both I have been a customer of Lexus of Bridgewater for both sales and service since 1997 and with my latest purchase I have owned 4 LS models. Over the I have been a customer of Lexus of Bridgewater for both sales and service since 1997 and with my latest purchase I have owned 4 LS models. Over the years I have owned several German luxury cars but by far Lexus is the best and Bridgewater Lexus is the best dealership I have had the pleasure of doing business with. Of all the sales consultants I have been associated with Joe was the best. His professionalism and no pressure attitude made it a fantastic experience. Joe is very knowledable and took a great deal of time going over every aspect of the car. This is a great dealership and Joe is an excellent sales consultant. More

Ed Carlock was wonderful when I purchased my preowned Lexus. The transmission went on the car while I was enroute to the dealership on the highway. Ed and Ron Joffe came to get me and then can the vehic Lexus. The transmission went on the car while I was enroute to the dealership on the highway. Ed and Ron Joffe came to get me and then can the vehicle towed to the dealership for repair. Andrew Watson was the gentleman I dealt with in the service department and he was knowledgeable, friendly, and gave me daily updates on the status of my car. The dealership provided me with a loaner so I could still get to work each day. This dealership genuinely cares about the customers long after you purchase a vehicle from them. Their service is over the top and I have never had a more positive experience with any dealership the way I did with Lexus of Bridgewater. I recommend the dealership to anyone who wants to purchase new or preowned because they know their inventory and will not sell you a car that is not right for you. In my opinion, it's the best dealership in the area. More

We had a very pleasant experience buying our new RX last week. . The dealer experience has never been this good. Joe Fass, the salesperson who assisted us, was instrumental in creating this experience. Rig week. . The dealer experience has never been this good. Joe Fass, the salesperson who assisted us, was instrumental in creating this experience. Right from the beginning there was plenty of time for us including the leisurely test drive along with detailed explanation of the features of the car. Back at the office, there was no pressure and no phone calls during the 2 weeks we took to make up our mind. A week later, when we came back for a second test drive, again there was a lot of patience and no pressure. The price I got from Joe was better than any of the other dealerships and it was the shortest price negotiation in my car buying history. During my previous experiences, with other dealerships and cars, there was always the lingering doubt if I was getting a good deal. I never had that feeling after this experience. On the day of the purchase, Joe spent over 2 hours going over the operations of the various features and systems of the car. I know he did not have to do that, but he is the sort of guy who enjoys his job and wants to make sure that there is complete satisfaction and pride of ownership with the vehicle he just sold. Recommend the dealership and more so, Joe. More

Joe Fass is OUTSTANDING!! Whatever he makes, pay him MORE!!!! From the moment I met him, he was very dilligent, clear and explained everything with a high level of knowledge. Tim, also displayed the epi MORE!!!! From the moment I met him, he was very dilligent, clear and explained everything with a high level of knowledge. Tim, also displayed the epitome of professionalism! (I hate to say this, but Joe and Time made spending $30K on a car fun!!!!!) More