Lexus of Bridgewater

I was not very happy with the service departments representatives. I felt I was getting the run around and the rep really didnt know about the car. He kept on telling my that was the way the car wor representatives. I felt I was getting the run around and the rep really didnt know about the car. He kept on telling my that was the way the car works but he was wrong. I was also ready to go to a different service center. Actually one closer to my home. The salesman who sold me the car (Joe Fass) always said that if I had a problem to call him. I did and he resolved the issues and told me I would never deal with that representative again. Joe is a good person one that really cares about his customers. If I decided to ever buy another Lexus...it will be with Joe Fass. More

We accompanied my son when he went to negotiate a deal for a new Lexxus LS lease . We had no intention of trading in our 2004 RX, but after seeing how well Joe Fass worked with my son we decided to see wh for a new Lexxus LS lease . We had no intention of trading in our 2004 RX, but after seeing how well Joe Fass worked with my son we decided to see what kind of deal Joe could give us . Joe presented a compelling review of the 2010,and convinced us to buy a new RX . He also was painstaking in preparing the vehicle pricing which we believed was extremely fair . All the service on our 2004 RX was done at Lexus of Bridgewater, and we were always completely satisfied, so the quality of the deadlership was known to us . More

This is my sixth Lexus from this dealership. Each experience has been better than the next. I am incredibly satisfied with our experience. The service is always thorough and the we are always given experience has been better than the next. I am incredibly satisfied with our experience. The service is always thorough and the we are always given a very detailed explanation of the entire car before we leave the dealership. We will continue to use Lexus of Bridgewater... More

There is only one reason why this past Saturday, April 24th I got into my 4th Lexus and that's JOE FASS!!! Of course I absolutely love my Lexus vehicles but I could go to any Lexus dealer and get one but 24th I got into my 4th Lexus and that's JOE FASS!!! Of course I absolutely love my Lexus vehicles but I could go to any Lexus dealer and get one but I don't. I choose Lexus of Bridgewater every time simply because of Joe Fass. I would say this past Saturday was my best experience with getting a new vehicle but EVERY experience is wonderful with Joe. He is by far the most knowledgable, honest, sincere and genuine sales consultant I've ever worked with in my life. He truly makes the experience of leasing a new Lexus seemless, extremely easy and exciting. I know there's nothing I have to worry about or feel uncertain about when I go to see Joe. He takes as much time as I need to understand all the new features, he explains everything in detail and never rushes any part of the sale or delivery. I feel at home when I go to the showroom and know that when I leave I will be happier than when I arrived! Joe's customer service is unsurpassed and unparalleled. Joe has called me twice already to see if I had any questions, the first time a couple hours after I left the showroom with my 2010 RX350 and again just a short while ago. He wanted to make sure I didn't have any questions or issues. That's fabulous customer service considering the thorough vehicle delivery process and being this is my 2nd RX, he knows I love my RX and I'm completely comfortable in it...he was just making sure I was happy! Please let Joe know how wonderful he is and I will be telling everyone I know what a fantastic experience it is working with Joe Fass at Lexus of Bridgewater! Marianne Schmidt More

I traded in my 2005 RX yesterday for a new 2010 RX 350. Although I didn't buy my 2005 from Lexus of Bridgewater, I had always had my vehicle serviced there. My experience over the years with the service de Although I didn't buy my 2005 from Lexus of Bridgewater, I had always had my vehicle serviced there. My experience over the years with the service department was so positive that even though I had never stepped in the showroom, there was no question that I was going to buy my new Lexus from Bridgewater. My salesman yesterday was Wayne DeGroff and he was truly outstanding. I have never met someone so knowledgeable about his product. No high pressure sales pitch - very civil negotiations until we came up with a price we both were happy with. Wayne went over every single component of the car with me. He programmed my phone with the bluetooth system and my garage door opener with home link. He even took the time to program all of my AM, FM and XM radio stations. If you are looking for someone who knows everything there is to know about his Lexus products, who will take the time to make you feel comfortable with your purchase and who will not let you leave until he has explained everything from bumper to bumper about the vehicle, then I highly recommend Wayne DeGroff. More

Just bought third car from Joe. He is very responsive and clearly cares about his clients. He takes tons of time delivering the right product and explaining all the features and makes buying or leasing and clearly cares about his clients. He takes tons of time delivering the right product and explaining all the features and makes buying or leasing a car a very pleasant experience. His follow up is great as well. More

Fabulous, personalized service at this dealership. Joe Fass made sure that I was 100% happy with every aspect of the Lexus experience. I am thrilled with my pre-owned vehicle (which looks brand-new) and Fass made sure that I was 100% happy with every aspect of the Lexus experience. I am thrilled with my pre-owned vehicle (which looks brand-new) and would definitely recommend Bridegwater of Lexus and Joe Fass to anyone interesting in purchasing a new car. More

Very easy process. Not high pressure. Everyone at the dealership is pleasant and helpful. Joe did not take other calls or rush us and made the test drive very aggressive. If there were negatives about dealership is pleasant and helpful. Joe did not take other calls or rush us and made the test drive very aggressive. If there were negatives about the vehicle, he pointed them out (suv doesn't have backup sensors. .. ). More

Working with this dealership was a great experience. They were professional and easy to work with. The salesman was pleasant and helpful. He was very accommodating and made the entire process easy to They were professional and easy to work with. The salesman was pleasant and helpful. He was very accommodating and made the entire process easy to get through. He reviewed the car with us in great detail. More

I have been a customer of Lexus of Bridgewater for both I have been a customer of Lexus of Bridgewater for both sales and service since 1997 and with my latest purchase I have owned 4 LS models. Over the I have been a customer of Lexus of Bridgewater for both sales and service since 1997 and with my latest purchase I have owned 4 LS models. Over the years I have owned several German luxury cars but by far Lexus is the best and Bridgewater Lexus is the best dealership I have had the pleasure of doing business with. Of all the sales consultants I have been associated with Joe was the best. His professionalism and no pressure attitude made it a fantastic experience. Joe is very knowledable and took a great deal of time going over every aspect of the car. This is a great dealership and Joe is an excellent sales consultant. More