Lexus of Bridgewater

My fiance and I are first time Lexus buyers. And while this was our first purchasing experience, we have had significant dialogue with sales professionals at other Lexus dealerships in New Jersey and Penn this was our first purchasing experience, we have had significant dialogue with sales professionals at other Lexus dealerships in New Jersey and Pennsylvania over the last 12 months. Lexus of Bridgewater was by far the most pleasant shopping experience among all of the dealerships. More specifically, our experience with Joe Fass was tremendous. Given that this was our first purchasing experience, Joe was very attentive and respectful of our naivety. He made the shopping experience very comfortable and I would recommend him to anyone interested in purchasing a Lexus. More

I was driving a LS460 for 15 months...car was in for normal service. I mentioned to the Service Rep that as much as I loved me car (who wouldn't??) I missed driving a SUV. Salesman called me and when normal service. I mentioned to the Service Rep that as much as I loved me car (who wouldn't??) I missed driving a SUV. Salesman called me and when I picked up my car, I test drove a GX. Somehow I drove home the same day in a new GX...and I know I will love it. I will continue to do business with Bridgewater for as long as I live in NJ. They do not pressure....but rather full of good information. I don't drive a hard bargain as I'm at a stage in my life where I just want to be happy..and every time I deal with Bridgewater for service, it's a very pleasant experience. As for the quality of the car...they are amazing. Lee and his team were great to deal with....will be seeing them again in 2011 as my husband will be looking.... More

I just picked up a new 2011 Lexus RX 350 from Lexus of Bridgewater. This is the 5th new Lexus I've purchased from the dealership. In fact, I had just purchased a 2010 RX 350 in August 2009, only 15 mont Bridgewater. This is the 5th new Lexus I've purchased from the dealership. In fact, I had just purchased a 2010 RX 350 in August 2009, only 15 months ago. I wasn't even in the market to get a new vehicle as I had been completely satisfied with my 2010 RX. Then, I got a call from Joe Fass, who has sold me all of my previous Lexus vehicles. Joe was calling to see how I was enjoying my 2010 RX (something he does more often than simply a week after you buy a car from him). He was also calling to tell me that Lexus was offering an incentive for owners of 2010 RX 350s to trade-in their 2010 for a new 2011. Joe told me he could put me in a new 2011 RX AND also reduce my monthly payment. I kept asking him what the "catch" was, but there wasn't one. In fact, Joe told me he was doing the exact same thing as he also had a 2010 RX. As usual, Joe made everything very simple and very clear. As a result, I picked up my new 2011 RX yesterday and have a lower monthly payment as well! This kind of outstanding customer service and relationship with Joe Fass and Lexus of Bridgewater will ensure that I won't go anywhere else when I'm ready for a new vehicle....or Joe calls with another great deal! More

We wanted to purchase a new 2011 Lexus RX 350 for my wife and only went to look at colors. We have owned approximately 8 different Lexus' over the years and have always been very pleased with the car. This and only went to look at colors. We have owned approximately 8 different Lexus' over the years and have always been very pleased with the car. This was our first experience at Lexus of Bridgewater, since the new ownership, with Penske Automotive Group. From the moment we walked in to the showroom, we were never pressured and had a great experience with Jerrell Alexander, our salesman, and continuing with Lee Halpert, the general sales manager. They were always pleasant and extremely accomodating. We would not hesitate to use Lexus of Bridgewater for future purchases. More

I recently purchased a new 2010 Lexus LS460 from Lexus of Bridgewater. I found the sales representative, Joe Fass, to be particularly knowledgeable about Lexus products. More importantly, Joe treated me lik Bridgewater. I found the sales representative, Joe Fass, to be particularly knowledgeable about Lexus products. More importantly, Joe treated me like a client rather than a customer. He spent alot of time with me demonstrating various features and functions of different Lexus models. Moreover, he arranged for me to drive several models and helped me to understand the differences in each. Working with Joe was a pleasure - a far different experience from working with sales staff at other dealerships. Joe obviously takes great pride in Lexus of Bridgewater and in Lexus products. He really seems to enjoy working with his "clients" and that is a refreshing change - it made the difference for me and sold me on a Lexus automobile as well as this dealership. More

I am a returning customer to The Lexus of Bridgewater dealership for many reasons, here are just a few: The Salesperson assigned to me, Joe Fass, made my first and now my second Lexus lease experience a dealership for many reasons, here are just a few: The Salesperson assigned to me, Joe Fass, made my first and now my second Lexus lease experience a seamless and enjoyable process. Joe explained all the options and incentives available to me, answered all my questions, and gave a detailed overview of the vehicle's functions. All this, as well as his upbeat personality contributed to my decision to remain a Lexus customer. The Service Department is also another reason why I'm a returning Lexus customer. The service people always explained any work/maintenance required on my vehicle. The availability of a loner vehicle is a pleasant perk if long service required. I am once again overly pleased with The Lexus of Bridgewater dealership, and look forward to many years of being a Lexus customer. Lisa Cohen More

Mansur 11/20/2010 my wife and I had the pleasure of Mansur 11/20/2010 my wife and I had the pleasure of working with Joe Fass, he is an excellent Sales Rep., he spent time with us making sure that we Mansur 11/20/2010 my wife and I had the pleasure of working with Joe Fass, he is an excellent Sales Rep., he spent time with us making sure that we understood all the functions of the car. He explain in detail what Lexus could do for us. Joe is very through, he make you feel like you are special. Lexus of Bridgewater is very lucky to have Joe Fass for I have never had a Sales Representative spend as much time with his clients. Joe we appreciate all of you help. Keep up the good work. Thanks again, Mansur & Doris More

This was my second time leasing with Lexus of Bridgewater. My overall experience was excellent the first time, however the second time was superior. My sales associate was Joe Fass. He was pro Bridgewater. My overall experience was excellent the first time, however the second time was superior. My sales associate was Joe Fass. He was professional, courteous, knowledgeable and above all, honest and an overall good person. Mr. Fass knows every detail of all the Lexus models and is eager and willing to instruct on how to get the best out of your Lexus. In addition he showed me patience and honesty, which is not necessarily the standard with sales people in the business. I drove away confident that I had received great customer service, detailed instructions on operating my vehicle and an overall wonderful experience in car shopping. My satisfaction was later fortified by Mr. Fass' courtesy phone calls and complementary picture of me with my new Lexus on the day of purchase. I highly recommend Lexus of Bridgewater and Mr. Joe Fass. ceh More

Joe Fass is an extremely courteous and helpful sales person. He really is a true professional who knows the business and how to interact with people. My total experience at Lexus of Bridgewater was st person. He really is a true professional who knows the business and how to interact with people. My total experience at Lexus of Bridgewater was stress free and very pleasant. I walk in the dealership found the vehicle I wanted and drove out with it that same afternoon. I can't imagine an easier way to purchase a vehicle. Derek Coleman, who handled all of the paperwork for the sale was super efficient and friendly. Joe Fass and Lexus of Bridgewater are the best! I would recommend them to anyone interested in buying a car. More

We have just purchased a RX350. It was the easiest car purchase we have ever made. Wayne was incredibly helpful. He spent a considerable amount of time with us before and after the purchase. His approa purchase we have ever made. Wayne was incredibly helpful. He spent a considerable amount of time with us before and after the purchase. His approach was low key, but he had a wealth of information. We would definitely recommend the dealership and in particular Wayne DeGroff. More