Lexus of Bridgewater

My wife went to Lexus of Bridgewater to test drive a RX350, and Joe gave her a very detailed introduction of the car. She then made an appointment with Joe to come back with me to make the final call. RX350, and Joe gave her a very detailed introduction of the car. She then made an appointment with Joe to come back with me to make the final call. However, the blizzard came and we ended up cancelling/changing appointment with Joe four or five times. But he was always patient and polite, and willing to stay late to accommodate our schedule. He even took a picture and mailed it to us when we took delivery of the car. More

Went to showroom to see newer cars. Met with Joe Fass who had sold me my prior auto. Joe was personable, professional and knowledgeable. He answered all questions, took me for test drive and explained all op had sold me my prior auto. Joe was personable, professional and knowledgeable. He answered all questions, took me for test drive and explained all options on the LS460. Joe spent a tremendous amouont of time going into detail on all areas of concern. His honesty and integrity in the past and during this visit enabled me to purchase the LS460. I would highly recommend this dealership and especially Joe Fass to all my acquaintances. Had several more questions after driving car home and Joe met with me the following day and once again went over particulars on optional equipment. Would also highly recommend Andy Watson in service department for his total customer focus and care for all my service needs. These are the gentlemen who know how to interact with a customer to get total customer satisfaction. More

It is truly an amazing thing when a customer leaves a service center at a dealership occasionally spending tons of money for an unexpected repair and leave feeling good. That is the way I have alwasy fel service center at a dealership occasionally spending tons of money for an unexpected repair and leave feeling good. That is the way I have alwasy felt each and every time I have come to Lexus Of Bridgewater. Not to mention that I think the best service tech is Andy Watson. I even brought my Acura there for service, why, because of Andy! More

Great job. Great team work among the staff. At all times I had the feeling that the organization and staff was oriented to and for the customer. Gave me as much time and demonstration as needed to und times I had the feeling that the organization and staff was oriented to and for the customer. Gave me as much time and demonstration as needed to understand this complex vehicle. Seemed genuinely concerned with future relationship. More

I have owed several Lexus vehicles, but my wife has been committed to Acura. She was getting ready to buy one when I suggested she take a look at a Lexus. I brought her in to see my old friend Joe Fass. committed to Acura. She was getting ready to buy one when I suggested she take a look at a Lexus. I brought her in to see my old friend Joe Fass. He was so good at answering her questions and explaining the advantages of Lexus (without knocking Acura)that my wife walked out with a new Lexus that day. I have dealt with Joe for about 15 years and have always been very happy with the way I have been treated. HE IS THE BEST! More

I stopped by Lexus of Bridgewater on my way home from another appointment to look at the RX350, not necessarily to buy one that day. I had done quite a bit of homework and knew that the Lexus RX350 was another appointment to look at the RX350, not necessarily to buy one that day. I had done quite a bit of homework and knew that the Lexus RX350 was one of the vehicles that I was considering. The sales consultant assigned to me, Joe Fass, spent more than 2 hours reviewing all of the features of the RX350, both in the dealership and in the car itself. I was especially interested in safety features since I have a new granddaughter and often travel with my dog. Joe also took me for a test drive on some very bumpy roads as well as Route 22. I was very impressed with both the car itself Joe's ability to explain everything and answer all of my questions. He also took me the the service department where everyone was friendly and accommodating. I left the dealership with a good price for the RX350 equipped the way I wanted as well as a "minimum" price for trading in my BMW 330XI. I had intended to look at another vehicle the next day, but changed my mind since I was so impressed with the RX 350. I left a message for Joe the next day with my color selection. When he returned my call to confirm my choices and arrange for pickup, he told me that he was able to get a better price for my trade-in. I picked up my new RX 350 yesterday. Again, everyone with whom I dealt was very pleasant and professional. Joe spent more than an hour reviewing the basics with me, especially the navigation system. He also set up the satellite radio with my selections, synced my cell phone with bluetooth and loaded my contacts. He told me to call him anytime if I couldn't remember something and/or if I had any additional questions. I'm sure that I will take him up on that offer! Overall, my experience with Lexus of Bridgewater and with Joe Fass was very positive. I would definitely recommend them to anyone in the market for a new Lexus. More

My service consultant Hector Melian was outstanding in all aspects of his help. He is knowledgable, professional, courteous and efficient. He always treats me as a valued customer and and consistently e all aspects of his help. He is knowledgable, professional, courteous and efficient. He always treats me as a valued customer and and consistently exceeds my expectations for cutomer satisfaction!!! Whenever I bring either of my two Lexus vehicles in for service, I always have Hector as my service consultant and he always meets or exceeds my cutomer satisfaction expectations. It is a pleasure dealing with Hector for several years now. More

Have purchaed four vehicles from Joe Fass and team and am very satisfied. They are fair and 100% focused on customer serviceat every phase of the experience. Would recommend Joe Fass and team. Strong serv very satisfied. They are fair and 100% focused on customer serviceat every phase of the experience. Would recommend Joe Fass and team. Strong service department and they are always accomodating to the customer. More

The entire staff in the show room was attentive and made my shopping experience very easy and pleasant from the moment I walked in the door. I LOVE that they always knew my name, and each person tried so h my shopping experience very easy and pleasant from the moment I walked in the door. I LOVE that they always knew my name, and each person tried so hard to offer assistance and support where needed. This is my second car purchase here due to the outstanding customer service. More

Overall a gret car buying experience. Helpful and non-pushy sales. Smooth process for purchase. Great service policy. The selection was the best I've seen. They had a complete inventory. The test dri non-pushy sales. Smooth process for purchase. Great service policy. The selection was the best I've seen. They had a complete inventory. The test drive was incrediblly helpful in choosing Lexus over the competition. More