Lexus of Bridgewater

Walked into this dealership, and in one hr walked out with my new car. The treated me better then I had ever been treated in a dealership. I bought a used nissan and the treated me as if I bought the to with my new car. The treated me better then I had ever been treated in a dealership. I bought a used nissan and the treated me as if I bought the top of the line Lexus. Hopefully some day soon I will be able to buy a lexus, and when I do I know where I will be going. Thank you More

Took car in for service. Right front shock needed to be replaced. Since this is a fleet car it needed approval before repair could be completed. Staff kept us informed about status of car. The mechanic replaced. Since this is a fleet car it needed approval before repair could be completed. Staff kept us informed about status of car. The mechanic had originally stated a switch needed to be replaced but after installing the shock discovered the switch was functional and didn't need replacing. He could have easily replaced the switch, charged us for it and we would have paid without question. We feel the staff at this dealership shows integrity and pride everytime we go there. We currently have two cars we service only at this dealership. We plan to buy our next vehicle from them and have it serviced there. More

We purchased a Certified Preowned Lexus ES350. Glenn answered every question we had, supplied reqested documentation, took as much time as we needed with no presure, acted professional from start to fin answered every question we had, supplied reqested documentation, took as much time as we needed with no presure, acted professional from start to finish. He made our experiance very enjoyable. After he sold us the vehicle he took as much time as was necessary to go over every feature of the vehicle,Synced our two cell phones and made sure the car was cleaned and prepared like a new car. He followed-up the next day to see if he could be of service and helped set-up our garage door opener. Glenn,his manager Ron and the Lexus of Bridgewater dealership gave us one of the best experiances in the purchase of a vehicle we have ever had. We highly recommend them. Ben and Pat Amoruso West Milford, NJ More

A pleasant experience...no pressure..salesman knew A pleasant experience...no pressure..salesman knew product well, did,nt need "hype"...Staff were very friendly.. This dealership must pay their peopl A pleasant experience...no pressure..salesman knew product well, did,nt need "hype"...Staff were very friendly.. This dealership must pay their people well and are doing plenty of NEW business!...would highly reccomend to others! When shown the service department following the test drive...very impressive! Smart salesman to show this and explain service More

We just drove home with our fourth (or 5th? we've lost track!)Lexus from Bridgewater Lexus. My wife and I now each drive these excellent cars. We travel further than necessary to take advantage of their track!)Lexus from Bridgewater Lexus. My wife and I now each drive these excellent cars. We travel further than necessary to take advantage of their service department and our own salesperson, Joe Fass. Joe is a pro at what he does. Knowledgeable and helpful beyond the call of duty. He even offered to come to our house to set up the garage door opener if we had trouble. I know he will respond immediately to any problem or question I have. I wish I had listened to him three years ago and I would have avoided the unhappiness and expense of the harsh ride and runflat blowouts of the 3 series BMW. Joe deserves the highest ratings in every area of sales. It is a pleasure to deal with him. More

I wanted to purchase a preowned Lexus RX350 for my wife. After much research online and many visits to other dealers I called Lexus of Bridgewater. From the first phone call I got a good feeling about this After much research online and many visits to other dealers I called Lexus of Bridgewater. From the first phone call I got a good feeling about this dealer. I live over an hour away and did not want to waste my time. The two vehicles I inquired about were exactly what Sirad said they were. The dealer staff made us feel comfortable and not rushed, they took the time to answer all our questions. My research assured me that I was getting a fair price. I had purchased a BMW twice the price in the past and wasn't treated half as well. I can honestly say that dealing with Sirad and Lexus of Bridgewater was a good experience. More

Joe Fass was extremely knowledgeable and took time to learn what I was looking for. It is nice to work with someone who actually cares about customer service. This is not the first time I have worked w learn what I was looking for. It is nice to work with someone who actually cares about customer service. This is not the first time I have worked with Joe on the purchase of a new Lexus. He helped me in January of 2010. I was so pleased with that experience that I walked right up to his desk this past February, when I was considering the purchase of a new convertible. The time he spent with me, his knowledge of the vehicles offered, and his dedication to customer service will keep me coming back for my future car purchases. More

My wife and I have bought two automobiles from Lexus of Bridgewater and have been extremely satisfied with our experience, both on the sales and service side of the business. Before we purchased our lates Bridgewater and have been extremely satisfied with our experience, both on the sales and service side of the business. Before we purchased our latest Lexus, we visited our local Acura and Infiniti dealerships in this area, and we soon realized why we should again re-visit Lexus of Bridgewater. Our sales representative, Joe Fass, is extremely fair and responsive to our needs, and their service department is tops in our estimation, all of which are the reasons why we will be shopping for a new Lexus again at this dealership. More

I have purchased/leased far too many vehicles to remember. However, I certainly did remember Joe Fass from my lease in 2007 on our first Lexus. There were no games, "let me go check with my manage remember. However, I certainly did remember Joe Fass from my lease in 2007 on our first Lexus. There were no games, "let me go check with my manager" non-sense, or any other annoying dealer tactics. Subsequently, I returned to see Mr. Fass when leasing a new '11 ES 350. Honesty, integrity and complete thoroughness from the beginning, until long after you've driven away in your new car. His personal touch and vast knowledge of Lexus vehicles was enough to make me venture once more to Bridgewater Lexus, when I have another Lexus dealership in my home town. He is confident and straightforward. Without hesitation, he will make you comfortable and ensure everything is exactly how it is supposed to be. I was impressed by his list of awards and achievements, but understood clearly how he earned them after our second transaction. Although my '07 RX never had a single issue, I felt the utmost confidence that Mr. Fass would be there to assist if something actually did. We are hooked on Lexus products and in another 3 years I can assure you that I will remain loyal to Mr. Fass when it's time for a new ES hybrid. If you are in the market for a Lexus, visit your local dealer. Then, take a ride to meet Mr. Fass if you reside within a reasonable distance. I'm certain you will leave Lexus of Bridgewater not only with a new vehicle, but with a new take on a buying/leasing experience. This is how it actually should be. Christopher More

I recently had recall work done on my vehicle. While performing the work, a free inspection was performed as well. This car is low mileage even through its been 5 years and I've done all the regular mai performing the work, a free inspection was performed as well. This car is low mileage even through its been 5 years and I've done all the regular maintenance. I was informed after the inspection that several items needed to be addressed, including one that was of major importance for safety reasons. The estimate for the required work was surprisingly high considering I went in for a no charge recall service. Unfortunately during these tough economic times I wasn't able to afford the premium hourly service rates at this dealership(which is true for any dealership). I have to say though you do get what you pay for at this dealership and then some. The quality of work and the way they treat you makes it no surprise that they are number one for customer service. I luckily have a great mechanic who does a great job on all my vehicles and he was able to confirm the work that Lexus said needed to be done which amazed me. I have been to many dealerships that I have outright caught many times trying to up sell me maintenance that I did not need or worse "create' maintenance that needed to be taken care right away. This is not the case at this dealership. They are very honest and do not pressure you at all to get the work done there. Mary was very polite and her main concern was for my safety. This kind of customer service is RARE, believe me I have many horrible experiences that I have learned from at other dealerships. Even though I did not purchase my vehicle here, it will be the first place I shop the next time I am in need of another vehicle. If you want peace of mind, honesty,quality work and courteous customer service bring your Lexus here for service. I thought I could never trust a dealership again, I was wrong, Bridgewater Lexus changed my mind. Thank you Mary for renewing my trust in dealerships. Oh and if you ever need your car detailed, don't go anywhere else but here. My 5 year old car came out looking like it did the first day I bought it without costing me an arm and a leg. Simply amazing! More