Lexus of Bridgewater
Bridgewater, NJ
Filter Reviews by Keyword
By Type
Showing 1,188 reviews
Just purchased my 3rd Lexus after losing my car in the recent flooding and had another great experience at Lexus of Bridgewater. Eddie R & Alex G made the process super easy and stress free. Excellent cus recent flooding and had another great experience at Lexus of Bridgewater. Eddie R & Alex G made the process super easy and stress free. Excellent customer service & professionalism. Thank you! More
My family is a Lexus family and I was happy to be joining the team by purchasing a Lexus myself. I have not purchased a car in several years as I was living in NY. Needless to say I was nervous about going i the team by purchasing a Lexus myself. I have not purchased a car in several years as I was living in NY. Needless to say I was nervous about going into a dealership because of all the things we hear about feeling pressured and salesmen being transactional and trying to swindle you... However, I absolutely love my new Lexus and a big part of that is my experience with purchasing it at Bridgewater Lexus with Eddie Ruggirello! From the moment we called about a specific car, Eddie R followed up to schedule an appointment, met us at the entrance, and was warm and welcoming without making us feel like we were rushed or that there was a transaction at the end. The dealership is beautiful and the majority of the cars are inside a large warehouse-style garage so you can view multiple cars side by side and weather is not an issue. This made it easy for me to look at the car I came in for but easily compare it to other models/colors I was considering. When we wanted to talk numbers, Eddie welcomed us at his desk with a welcome sign ( yes, a welcome sign!) and some cold waters. We then discussed details/concerns, and came to a place where I felt good about my purchase. From there, it was all very well executed from the finance office to the insurance calls, to my last signature. At the end of the purchase, we were once again welcomed at his desk but this time with a thank you card and chocolates from Eddie...chocolates! Then lastly, Eddie walked me through all of the features of the car and reassured me several times that he was just a call away if we needed anything moving forward and I know he meant it. I was thrilled to drive away with my new Lexus! Two days later, Eddie R called to check-in and see how I was enjoying my new car. I am extremely happy with my experience at Bridgewater Lexus and with Eddie R's customer service! I would recommend Bridgewater Lexus ( and Eddie) to all of my friends and family! Thank you, Eddie!! More
We want to thank Eddie R for making what was a stressful situation ( we had lost our car to the flooding in Ida) seamless and stress free. He was kind, patient and very knowledgeable. situation ( we had lost our car to the flooding in Ida) seamless and stress free. He was kind, patient and very knowledgeable. More
We have been taking our RX350s to Lexus of BW for the past 5-6 years. We needed a car for our son to take to college. Andy Watson in Service recommended Eddie R. We had one of THE BEST CAR BUYING EXPE past 5-6 years. We needed a car for our son to take to college. Andy Watson in Service recommended Eddie R. We had one of THE BEST CAR BUYING EXPERIENCES EVER working with Eddie! He was super courteous, friendly, no-pressure and so easy to talk to. We felt like we had know him for years! Additionally, Joelle was great to work with in signing all the paperwork. A great place to buy and service your car! Top-notch, professional and friendly! More
Our sales person was Eddie Ruggirello and he was incredibly helpful and professional. I originally went to the dealership just to browse and discuss used vs. new, Eddie worked through the options incredibly helpful and professional. I originally went to the dealership just to browse and discuss used vs. new, Eddie worked through the options with us and guided us to a very nice low mileage used car that was likely to sell quickly due to the pandemic-related low inventory of used cars. Eddie was very honest, patient and easy to work with. I received a fair price and Eddie and Alex Larsen on the finance side threw in a few extras, including warranty coverage that was similar or in some ways exceeded that of a new car. Overall, it was a very positive experience and I highly recommend Eddie and the Lexus of Bridgewater dealership. More
Just amazing AGAIN !! 2 weeks after we purchased the IS350, we closed on a 2021 RX350 F Sport - once again with the help of Eddie R. This time, the process was just as smooth as the previous one. We we IS350, we closed on a 2021 RX350 F Sport - once again with the help of Eddie R. This time, the process was just as smooth as the previous one. We were in and out of the dealership in no time - and no pressure tactics. Eddie R was professional and friendly as always - a pleasure to converse with. John Mottes, Sales Manager was also very friendly and professional. Lastly, the Finance Manager Joelle Heller crunched the numbers in no time and again without any pressure tactics. I would once again highly recommend Eddie R for your Lexus interest and have already recommended him on to family and friends. Feel free to reach out to me if I can help with any questions. More
Eddie Ruggirello has once again exceeded the expectations of this happy return customer. I am happy to highly recommend Lexus of Bridgewater on both the Sales and Service sides of the dealership, and especi of this happy return customer. I am happy to highly recommend Lexus of Bridgewater on both the Sales and Service sides of the dealership, and especially recommend Eddie for his excellent customer service and relationship skills. He never fails to make me feel I'm his most valued customer, and I have truly enjoyed partnering with him over my multiple Lexus purchases. Start to finish, Eddie is a delight to work with! More
Eddie Ruggirello is honestly hands down the BEST sales consultant I have ever worked with. I have been leasing vehicles for 13 years now. Prior to my visit, I was in communication with Eddie via email and consultant I have ever worked with. I have been leasing vehicles for 13 years now. Prior to my visit, I was in communication with Eddie via email and phone. When I arrived, Eddie welcomed me with a genuine greeting, a welcome sign and some refreshments. He was thorough with all of the information he presented me with and did not hide anything from me. Eddie took his time, made sure he answered all my questions and found me the car I was looking for within my budget. He ensured that I was comfortable and did not pressure me in purchasing anything. I am so blessed to have been able to meet and work with such a genuine and honest individual. I have referred my sister to Eddie and he provided her with the same service. Overall, Eddie made the process of car shopping so easy. He goes above and beyond for his customers and treats all like family. More
I absolutely love Lexus of Bridgewater! You are treated like royalty. Professional and customer service is exceptional. Eddie Ruggirello is the absolute best. Very Pleased! like royalty. Professional and customer service is exceptional. Eddie Ruggirello is the absolute best. Very Pleased! More