Lexus of Bridgewater
Bridgewater, NJ
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So much went wrong …. 1. Put down a deposit of $2500 for a specific car/ VIN and without prior notice my credit card was charged an additional 3% fee. When paying on 1. Put down a deposit of $2500 for a specific car/ VIN and without prior notice my credit card was charged an additional 3% fee. When paying on line they don’t tell you about the 3%, they just add it The law requires on line purchases to identify any credit card fee separately. They failed to do so. Other dealerships do not charge an extra 3% for a credit card deposit. 2. Received call after the day after the deposit that the specific vehicle with a specific VIN # was no longer available as it had been sold. Another one would take 4-6 weeks to get . 3. They added an extra MV fee of $250 into the tax , this is sometimes referred to as a luxury tax , but is actually a supplemental titling fee. They are suppose to itemize this out. They did not. But more importantly the vehicle I contracted for is exempt from this fee. So one would have to know that and catch that they snuck it into the tax. A clear violation of the statutes requirement 4. After all this I cancelled the order and requested a refund. They are very slow to process that as it must go through their finance/business department. After 9 days I still did not have the almost $2600 refund. Now my credit card bill is due and I must pay this or get interest charges on my credit card bill. There are too many games and too many questionable or illegal practices that occurred in this transaction. More
By far, best car buying experience to date. Highly recommend Eddie R and the Bridgewater Lexus crew. They exceeded my expectations in every way. Thank you guys! Quick, easy, no pressure sales. Highly recommend Eddie R and the Bridgewater Lexus crew. They exceeded my expectations in every way. Thank you guys! Quick, easy, no pressure sales. In and out with our new Lexus in under 3 hours. So happy we decided to stop in and see what they had to offer. More
I recently purchased my Lexus GX SUV, and the experience was nothing short of outstanding thanks to Eddie Ruggirello, the sales manager. From the moment we walked into the dealership, Ed provided top-notch, was nothing short of outstanding thanks to Eddie Ruggirello, the sales manager. From the moment we walked into the dealership, Ed provided top-notch, personable service. He made sure to understand my needs and preferences, guiding me through the entire process with patience and expertise. Eddie’s attention to detail and dedication to customer satisfaction really stood out. He answered all my questions, was transparent about the details, and made the entire buying process smooth and stress-free. His professionalism and friendly demeanor made me feel confident in my decision, and I couldn’t be happier with my new Lexus GX. If you're looking for an exceptional car-buying experience, I highly recommend Lexus of Bridgewater and working Eddie Ruggirello. He truly goes above and beyond to ensure his customers leave happy. More
We met Isaac Resek at the Bridgewater Lexus on Friday the 13th! Forget superstition! It turned out to be our lucky day! We went home with a new 350RX the next day because he answered all our questions with e 13th! Forget superstition! It turned out to be our lucky day! We went home with a new 350RX the next day because he answered all our questions with ease, great knowledge, a fantastic demeanor, and lots of laughter! How could we not have a great experience with Isaac…….my husband and he share the same birthday! If you are looking for a salesman extraordinaire, Isaac is your man. We are so happy with the car but also the professionalism and warmth we felt by working with Isaac. Louise and Ron Loffredo More
This dealership is outstanding. Eddie R. In sales is one of the best I have ever worked with when looking for a car. Knowledgable and a great listener, he helps you find the car tha Eddie R. In sales is one of the best I have ever worked with when looking for a car. Knowledgable and a great listener, he helps you find the car that best fits your needs. And Andy and Shana in service have taken great care of my cars for many years. Just an outstanding dealership with people you can trust to take care of you. More