Lexus of Birmingham

Helpful and knowledgable I have driven a different brand for 12 years but had a unsatisfactory experience with a salesperson so I called Frank to consider Lexus. I was pleased I have driven a different brand for 12 years but had a unsatisfactory experience with a salesperson so I called Frank to consider Lexus. I was pleased with the test drive of the GS. I have total confidence in Frank and had a great experience. More

salesman extraordinaire I have bought three cars from Frank Baumann. He is the reason. I stopped purchasing in Atlanta. If you buy from Frank you can be assured you will be I have bought three cars from Frank Baumann. He is the reason. I stopped purchasing in Atlanta. If you buy from Frank you can be assured you will be given the very best service possible. He takes care of his customers not only on the day of the purchase but from then on. You feel like he is a family member . I have never gone to Frank about a problem that he did not find a way to help me. If you are in the market for a car , you can't go wrong with this guy. More

Helpful, kind, and easy to work with I talked to a chat person ( Susan) with Tom Williams internet dept and in chatting told her the car I was interested in (2013 white Lexus RS 350 SUV I talked to a chat person ( Susan) with Tom Williams internet dept and in chatting told her the car I was interested in (2013 white Lexus RS 350 SUV) she informed me that there were not any meeting my criteria but she would keep in touch and let me know when one came in. As we talked, she said, You know I just got notice that a car exactly what you want just came available. I told her I would be there is one and one half hour, got in the car, picked up a friend and was at the dealership in record time. I looked at the car, test drove it with Robert Cunningham, and proceeded to buy. The time of arrival was around 12 by 4:30 had purchased the car and drove home and I DEARLY LOVE THE CAR. Have had the car for a short time now and all seems to be great! Would highly recommend Susan to chat with. I find her very helpful, tenacious, friendly and completely interested in helping you. Robert was friendly and helped with showing the car and finishing the paperwork. Great place. In fact, we are trying to buy another car from Tom Williams Lexus as I write this review More

Used vehicle experience Never should it take 2 days or more for loan approval, even with slightly tarnished credit. Wishy washy, didn't seem to care whether they called you b Never should it take 2 days or more for loan approval, even with slightly tarnished credit. Wishy washy, didn't seem to care whether they called you back or not. Didn't seem to want to work with us. Quoting laws they really aren't to sure about. Overall experience was terrible. Should treat everyone the same and work hard for them.. Will stay in our own County where they care about their customers.. WOULD NEVER RECOMMEND THEM. More

This was the absolute worst car buying experience I've ever had! I called about a used car they had listed online. The car was available so we drove 1 hr & 1/2 to the dealership on a Friday night. I've ever had! I called about a used car they had listed online. The car was available so we drove 1 hr & 1/2 to the dealership on a Friday night. After test driving the car, we loved the car and went in to sign all paperwork. We were already pre-approved so the time on paperwork should've been minimal. The salesperson, Mr. Gary Mugnier, came back to me after the paperwork was signed and told me that after speaking with my finance company, they were going to require me to pay the taxes to my county first (I live out of state) and then I could take ownership of the car! This made no sense to me! But then was told that if I financed through their dealership, no problems! After waiting around for another hour or so and by this time it was late, he explained they were going to have to call in some favors Saturday am to get the deal worked (again I was already pre-approved). He also assured me the car would be put around back, not to be sold and he would personally drive the car to me. I called my finance company Saturday a.m. only to find out no one had called them from the dealership Friday night! I was to receive a phone call from him that morning, but never heard from him. After leaving a message for him, he finally returned my call around 2 p.m. and said they were still trying to get through all the requirements. I already had been lied to numerous times at this point by Mr. Mugnier and also one of the Managers. I had little faith in them, but really wanted the car. I called and asked for a Manager because I had a bad feeling about the whole deal and it was confirmed that they sold the car first thing Saturday morning! Instead of being honest with me, Mr. Mugnier lied to me all the while the car was sold! Even after demanding to speak to the General Manager, I was left feeling that they could care less that I had been treated so poorly! I would NEVER recommend this dealership to anyone! My reason for writing this review is hopefully to keep another consumer from being treated this way in the future by Tom Williams Lexus! More

I recently bought a 2011 Dodge ram from Tom Williams Lexus in Irondale. And I will say that my experience was awsome. Great people, great service, and they got me exactly what I wanted...payments, inter Lexus in Irondale. And I will say that my experience was awsome. Great people, great service, and they got me exactly what I wanted...payments, interest...That was the best car buying experience I've had. Thanks again More

My wife contacted this dealer about an '09 GMC Arcadia that was listed at a fair price, she asked Shirley to give her relevant info on the vehicle, Shirley had no information to offer. None. She was asked that was listed at a fair price, she asked Shirley to give her relevant info on the vehicle, Shirley had no information to offer. None. She was asked what would my wife like to know. Very unprofessional. My wife explained that we live in Dothan and would like to either have car delivered or meet half way and gave them an offer on price. Shirley explained that they were a no "haggle deal, but thank you for your offer". Shirley did not want to entertain the phone call any longer but when pressed she said she would take the information to the manager and someone would call her back. Several hours passed with no phone call from the dealership so I called them myself and spoke to Quinton. I further explained the true interest we had in purchasing the vehicle "sight unseen!" And that we would pay asking price including tax, title & fees, also that we are paying in cash. We still have no heard anything further from this dealer. Very unprofessional. More

Saw there a 2010 Lexus RX350 silver with 96K miles, was priced at 25,500 + fees. I wasn't even haggling on the price, just wanted to buy it over. Was really thinking that Lexus dealerships are qualified priced at 25,500 + fees. I wasn't even haggling on the price, just wanted to buy it over. Was really thinking that Lexus dealerships are qualified, but not all of them. Called Quintin Little and asked about car, and expalined them, Im buying this car without seeing it, since Im in Texas and they are located in Alabama. Wanted to make sure that the car hasnt been in an any kind of accident since the carfax and autocheck was clear and asked them about Vin stickes labels which indicates that all the parts are original. There are 8 of them, 4 on every door, 2 on front fenders, 1 on the hood and 1 on the trunk. anyways, asked quintin to chec them for me, he was like, the car isnt there, its in body shop, they are just checking them, i can assure you that the car hasnt been in an any kind of accident bla bla bla. Believed their words and sent 2,000$ deposit online. Calling them everyday, before paying of remaining amonut to make sure that all labels are present, then after tireless 1 week they sent me to Joe Straub, who is really mean guy. after more 2 days, they tell me that, car's one passenger door was replaced and painted. OK, but they could have told me this before i sent the money to them, isnt it? Now its been like 2 weeks, since i wasted my time, money and efforts. Its really hard to reach them, eventhough i leave a voicemail everyday and email them everyday. Waiting for refund of my money, they havent refunded it back yet. P.S: I still love Lexus, but this 2 guys are making hard to work with Lexus anymore, so i will say 1 out of 5 for this dealership that they hired this mean, unprofessional guys! If you have any doubts you can call me at my cell phone at 718 255 8774 More