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Lexus of Birmingham
Irondale, AL
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 257 reviews
May 28, 2017
Wonderful experience! We have spent a lot of time the last two days with Jerrod. He was by far the most knowledgable salesman we have ever worked with. He offered us an We have spent a lot of time the last two days with Jerrod. He was by far the most knowledgable salesman we have ever worked with. He offered us an amazing deal the FIRST time with everything we wanted - no haggling or "games" other dealerships try to play. We haven't bought the car yet, but definitely plan to. Our experience with Jerrod was so exceptional we felt the need to post this. Job well done! More
by Joy Lynn Chastain
Employees Worked With
Jerrod
May 17, 2017
Extra Warranty are rip off!!! Purchased a new Lexus from Tom Williams Lexus. Was sold extra tire and wheel warranty & PermaPlate warranty. Both of them are a rip off. They tell you Purchased a new Lexus from Tom Williams Lexus. Was sold extra tire and wheel warranty & PermaPlate warranty. Both of them are a rip off. They tell you all the things it will cover but when you. Bring back for warranty repair...they will tell you it is not covered. I do not recommend this dealership to anyone. And do not buy any extra warranties. More
by Unhappy customer
Employees Worked With
Terry Lewis
March 21, 2017
Service Work - Recall As always Ron Amberson treated me like I was his "only customer" and it shows through his actions that he has the my concern as his concerns. This is As always Ron Amberson treated me like I was his "only customer" and it shows through his actions that he has the my concern as his concerns. This is the same treatment that I get every time I visit for service. Also, all other employees are very nice from the coffee shop to getting the loaner car. More
by lawleyspyglass
Employees Worked With
Ron Amberson and others
March 09, 2017
Vehicle Service today, March 9, 2017. Service on my vehicle, with Service Advisor Ron Amerson was great, professional, quality appointment as always. Ron Amerson gives each individual clie Service on my vehicle, with Service Advisor Ron Amerson was great, professional, quality appointment as always. Ron Amerson gives each individual client great attention to every detail and outstanding personal assistance. Very grateful for his commitment to excellence. Suzanne M. More
by Rothschild
Employees Worked With
Steve Ingram
January 29, 2017
Service Advisor Ron Anderson gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in ne gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in need of other service. He discuss with me immediately his concerns and what needed to be done,. The service was done timely and Ron is very professional and got the job done. Great job Ron and thank you for being my Service Advisor More
by HaleLawrence0817
Employees Worked With
Anderson, Ron
November 20, 2016
Very professional and Gets to the point Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corre Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corrected. More
by ms. davis
Employees Worked With
Ronald Amerson
September 26, 2016
Good Support I had some issues with the dealer but they worked with me to resolve it. I worked with Gary Mugnier, he is very honest and reliable sales consultant. I had some issues with the dealer but they worked with me to resolve it. I worked with Gary Mugnier, he is very honest and reliable sales consultant. More
by Mike
Employees Worked With
Gary Mugnier
June 24, 2016
Rude, Disrespectful, and Unprofessional I was contacted by phone to buy a car, and I should've never been contacted by phone to buy a car. The individual was very rude because I didn't want I was contacted by phone to buy a car, and I should've never been contacted by phone to buy a car. The individual was very rude because I didn't want to pay their asking price for the car. I specifically informed Harry of the price I would pay through online communications, but he decided that he would call me on the phone to make me pay more for a car by being rude, disrespectful, and unprofessional. I spoke with Mr. Bailey, the general manager, and asked to be removed from all communications and not to be contacted going forth. Mr. Bailey was rude also because he didn't want to hear about his employee calling my phone to be rude. He abruptly asked me my name, told me he would remove me from the calling list, and hung up the telephone. Thank god there are other Lexus dealerships to shop at. More
by Mrs. Williams
Employees Worked With
Harry Smith and Bobby Bailey
June 14, 2016
Good first impression of service department personnel My first experience with the service dept was very favorable. I was in and out within the hour and complimented the staff for their hospitality. My first experience with the service dept was very favorable. I was in and out within the hour and complimented the staff for their hospitality. More
by Charles
Employees Worked With
Steve
June 11, 2016
Amazing Service Due to Ronald Amerson Ron makes all the difference in my maintenance visits. I fully trust his honest advice in keeping my car running smoothly and safely. It is obvious Ron makes all the difference in my maintenance visits. I fully trust his honest advice in keeping my car running smoothly and safely. It is obvious that he cares about me as person so his advice comes from his heart and his head. He is the finest representative the dealership has. More
by Neelyc
Employees Worked With
Ronald Amerson
