Lexus of Birmingham

Worst Customer Service/Don't Waste your Time or Money Here What a joke. In responding to an earlier review, the customer service agent not only did nothing to respond, but has made the situation even worse. Th What a joke. In responding to an earlier review, the customer service agent not only did nothing to respond, but has made the situation even worse. There was nothing unsafe about the test drive and I resent the fact that you are trying to direct the blame on us and you can not own up for your salesman's poor behavior. Shame on you. Shame on your company. "DONT WASTE YOUR TIME OR MONEY HERE" For the Cliff's Notes of this review: 1. Drove 2.5 hours 2. Had appointment, guy showed up 30 minutes late, car showed up 15 minutes after that (forgot to mention 15 people standing around the center desk but no one offering to help) 3. Salesman condescending to us 4. Salesman stopped the test drive of a sports car 1 minute into the drive because we accelerated too quickly (didn't even hit 25 mph) 5. Manager could care less that his salesman lost a sure-fire sale we had driven 2.5 hours to make and spent a tank of gas on 6. DONT WASTE YOUR TIME OR MONEY HERE For a longer review, see below. This was the worst car buying experience of my life. After driving 2.5 hours from Atlanta to obviously purchase a car (no, we just drove 2.5 hours to drive a car we had no intent on purchasing...), we were treated with the utmost disrespect by Joe Zegarelli. Even though we had an appointment with Zegarelli and had confirmed numerous times that we would be there at 10:30 am, we were still left waiting for Zegarelli for 30 minutes. When he finally showed up, he let us know that the car wasn't ready to test drive yet. Excuse me!!! Not ready?? How long have you had to get the car ready for us?? After waiting another 15 minutes, he finally pulled the car around to the front. However, that didn't begin our test drive. He had to go back inside to get God only knows what this time. So while we waited AGAIN for this jerk, my husband and I took turns trying out each of the seats in the vehicle. Zegarelli ended up walking out as I was sitting in the driver seat (even though the test drive was for my husband) and asked me in the most condescending tone, 'Who's gonna be driving this car anyway?" Excuse me??? Am I not allowed to sit in the driver seat of a vehicle we have driven 2.5 hours to purchase??? Especially considering my husband and I often have to drive each other's vehicles for long road trips, etc. Regardless of my reason for being in the driver seat, this should have been another clue to add to the books that this test drive was about to go awry. In fact it was. We were not even a minute into the drive before the sales guy told stated, "now we're not going to abuse this car today." What, you may ask provoked that statement??? As we pulled onto the main highway, my husband hit the accelerator. We were test driving a sports car, one that is known to have a fast rate of acceleration. The wheels did not slip, the traction control indicator light did not come on, we never even got above 25 mph. But this was apparently "abusing" the vehicle to actually touch the gas on this SPORTS CAR. He then told us we needed to turn around and that another salesperson could go out with us. Like I said earlier, obviously we drove 2.5 hours just for a joy ride. Hardly. This was our test drive, this was going to be our car, we had already resolved ourselves to paying full asking price since we lost the bargaining chip of walking away. But Mr. Zegarelli lost our business on this car and any car in the future. He had a deal in the bag and was such a condescending jerk to us, that I had to write this review. And if you're wondering, the manager was just as big of a donkey. I urge you not to purchase from this dealership. These people do not understand the concept of another person's time or money. They are inconsiderate, rude, back-woods, and downright awful human beings. I also forgot to mention that they originally posted the vehicle for $35,000 and when we contacted them about this price, they never responded. Then thy took the ad down and posted the vehicle for $38,000. Again, when we contacted them about this vehicle even at the higher price, they took forever to respond. And when they did finally respond, they were unhelpful and did not provide the information we were asking for. They even practically demanded we make a deposit on the vehicle even though we were coming to see it the very next morning. Very poor business practices all around. More

Outstanding car buying experience I have purchased quite a few automobiles but have never had such a pleasurable experience as the one Mr. Andrew Simonetti provided for me while transa I have purchased quite a few automobiles but have never had such a pleasurable experience as the one Mr. Andrew Simonetti provided for me while transacting on a certified pre-owned Lexus early January 2016, Mr.Simonetti's kind spirit and patience along with his vast knowledge provided a seamless and enjoyable purchase! More

Professional Service The dealership is professional in every way imaginable. My sales consultant was Gary Mugnier, Jr. He made my sales purchase a very pleasant experience The dealership is professional in every way imaginable. My sales consultant was Gary Mugnier, Jr. He made my sales purchase a very pleasant experience. He is a man of his word. That really means a lot. Thanks Gary! More

Excellent Everything was perfect. By far the easiest car buying experience I've ever had. Great sales staff and prices on the cars. Very comfortable, no pressur Everything was perfect. By far the easiest car buying experience I've ever had. Great sales staff and prices on the cars. Very comfortable, no pressure from the staff. They are truly here to help the customer. I would definitely recommend coming here for your next car. More

True to their word I have been searching the internet daily for over a month looking for a certain model vehicle I wanted..The other night I saw just what I wanted on To I have been searching the internet daily for over a month looking for a certain model vehicle I wanted..The other night I saw just what I wanted on Tom Williams Lexus website. I have done my research and I knew car was at a good price and I knew it would be gone fast.I called first thing the next morning and was lucky enough to speak to salesman Jerod Pitman.I told Mr. Pitman I lived a hundred miles away and could not get off work that day but would be at dealership the next day Saturday.He knew the car would go fast but he was nice enough to hold it for me to get there .I realize dealerships normally do not do this but he sensed that I was serious and he gave me chance to get there and buy it instead of selling it to another customer.My wife and I drove birmingham on Saturday and Mr. Pitman met us and could not have made our buying experience any better.He spent several hours with us explaining every feature on the lexus to us like a friend not like a salesman wanting to make a sale.He then stayed with us thru the paperwork and finance part of the sale making sure we understood every detail. Late that afternoon we drove our new lexus home to Montgomery.I am 66 years old and I have never had a car buying experience nearly as good as Mr. Pitman made this one.If anyone reading this is looking to purchase a car I highly recommend giving Jerod Pitman at Tom Williams Lexus a call. You won't be sorry! More

Unsolicited/harassing calls after car in for service Our 2013 GS350 was taken in for an oil change and learned of recall. Took the car back 2 days later on a Monday for recall work and new brakes. Sinc Our 2013 GS350 was taken in for an oil change and learned of recall. Took the car back 2 days later on a Monday for recall work and new brakes. Since then, we have been inundated with harassing/unsolicited phone calls to cell phone from "Easy Care," who sells extended warranties. The sales person at Easy Care was rude and was reluctant to provide the name of the company when I returned their call to have them remove us from their call list. She stated they "were with my dealership." She did not even know what dealership I was calling about until I gave her the phone number they had been calling, then she said they were with Tom Williams. I have made several inquiries over the last 2 days to Tom Williams asking how our personal information -- cell phone number, exact date our car was in for service, mileage, etc. was distributed without our permission. Still waiting on a return phone call from manager. Per our service rep, I am not the first person to complaint about this. I had no problem with the work that was done, but the unwarranted harassment by the extended warranty company they do business with will make me take my car elsewhere for service in the future. More

New car, no part because it's new Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they or Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they ordering new part for me. Called end of June, part not here will be here 10 July. Called today 14 July, part not here will be here 17 July. I ask what's the problem and was told because it's a new car it doesn't take priority. Why can't they give me another car because it's looks like my car not going to get fixed? They don't work like that. Well, looks like they don't work period to me. All I want is for my car to be fixed while it's new. More

Service department is satisfactory Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and profe Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and professionalism amiss. More

So pleased!! Terry Lewis, my salesman, was very laid back…no pressure whatsoever, nice, and friendly! He was interested in making me happy (and that wasn’t easy). Terry Lewis, my salesman, was very laid back…no pressure whatsoever, nice, and friendly! He was interested in making me happy (and that wasn’t easy). He took time with me and made me think I was his priority. We talked about all makes of cars. He gave me facts and didn’t bad mouth the others. When we test drove the cars, he didn’t talk the whole time. He let me experience the ride. In the end I drove away in another Lexus because you can't beat the way they drive!!! I will definitely go back to Tom Williams Lexus and request that Terry help me! More