Lexus of Birmingham

Buyer Beware - Stay Away@! This is my third Lexus and my LAST one that I will ever buy at Lexus of Birmingham - Sonic Automotive!! I had bought 3 other vehicles when it was Tom This is my third Lexus and my LAST one that I will ever buy at Lexus of Birmingham - Sonic Automotive!! I had bought 3 other vehicles when it was Tom William's and it was a pleasant experience and i always recommended them to everyone but NEVER again! I purchased a used Lexus ES350 and the dash was messed up. AC not blowing cold and bad rotors .... was promised by salesman they would fix these things and the dash was under a recall so it would be replaced. We would've never purchased the car if these problems couldn't be fixed! Come to find out the recall was over a month earlier so they 'painted' over the big hole! They charged my AC 3 times and said it wasn't leaking and had no problem that they could find although drivers side blew hot and passenger was cooler. Nobody would ever return our calls from salesman, service dept/service manager or general manager! Five months later my AC is being repaired by someone else to the tune of 3000 dollars!!! Dash had to be removed to fix AC so at that time we found out dash was melted and had to be taken apart in pieces! Although Lexus had 3 egGaryxtra dashes at dealership for recall that would not even return our calls for us to buy one from them! Now to the rotors .... service department said they were fine and it must have happened after purchase!!!! Went elsewhere for all four brakes and rotors too for another grand! Needless to say my 'great deal' per salesman quickly turned into a horrible deal and nightmare! What a shame since I really LOVE the quality of a Lexus. Just say NO to Lexus of Birmingham and the new Mercedes dealership will probably have many new customers because they care and will treat you as a customer should be treated!! More

Best Ever This is my second Lexus. I wouldnt think of going anywhere else! Robert Cunningham and Caleb Redmond are two of the best in the business! This is my second Lexus. I wouldnt think of going anywhere else! Robert Cunningham and Caleb Redmond are two of the best in the business! More

Terrible experience with horrible communication I recently brought in my car for a recall that was needed, a spring replacement on my gas door, and look at my air because it was only blowing out of I recently brought in my car for a recall that was needed, a spring replacement on my gas door, and look at my air because it was only blowing out of one side. I made an appointment for Monday morning at 730 in hopes they would get started on it right away and that was not the case. I needed it sooner than later because I was leavinng for college on Wednesday and I'm not old enough for a loaner car and I made that point clear to my service advisor. I got a call around 230 on Monday saying that my car would need a $140 diagnostic to see what the air problem was and was told it would go towards the repair and I authorized it mainly because I needed the problem fixed before I left for college on Wednesday. Fast forward to Tuesday around lunch and I still hadn't received any communication about my car and it had been almost 24hr since the diagnostic was supposed to be run. So I try to call my service advisor, emphasis on try. I called at least 5 times and left messages to try to get her on the phone. I also tried to call the general line and talk to another service person but was told that only my person had my information which seems idiotic to me. It took me being very forceful on the pone to get my advisor to finally call me back. When I get the call from her she starts laying out all these problems that were "found" and needed to be tended too. Stuff that most likely needed to be dealt with but I did not authorize all theses things to be checked and certainly was not going to pay the outrageous prices for said repairs, such as $88 for an air filter replacement? Give me a break! The big stink was the result of the diagnostic which "revealed" that I needed a new A/C evaporator which was going to cost over $2000. I am confused because the air was still working on one side which meant that the A/C evaporator did not need replacement. Needlesss to say I called another mechanic place to get a second opinion on all the things I needed to get attended to and they told me that they could do everything for significantly cheaper. The only thing I decided to get done at Lexus was the recall(which is free) and replacing a spring on the gas door which was quoted to me at $12 by my service advisor in an email. So I call her back and tell her that I am only going to do the recall and the gas door replacement. She initially tells me it is going to be $12 plus tax to get the gas door and recall done. I said ok and hung up. She then calls back and says she forgot the diagnostic fee(which didn't get the problem right) and I was a little irritated because I'm was not getting it fixed there but whatever I just wanted it out the door. I ask her when I can pick it up and she says the earliest I could get it would be Wednesday afternoon. I'm getting angry at this point because I had to leave in the morning so I would have find a way back to Birmingham to get my car. I find it ridiculous that I specifically said I needed it by Wednesday and I was assured it would be ready on Tuesday which would work out. But it took them UNTIL Tuesday to find out the problem and they hadn't even started on anything else. Ridiculous. So come Wednesday I had to get one of my friends to pick up the car while I'm on the road and take it somewhere else to get serviced since I am having to make a special trip back to Birmingham anyway to pick it up. Wednesday morning I called and asked when it would be ready and I wasn't really given a time but my advisor said it should be around lunch. I tell my friend that and so she gets dropped off at 130. When she gets there, THE CAR IS STILL APART, so no where near done. 300 rolls around and the car is finally done, praise the lord. I call to pay over the phone and I'm told he total is around $220!! About $60 over what I was quoted originally on Tuesday! I ask what made it go up and I'm told it was the labor to install the new spring in my gas door!!!!! I remind the advisor that I was quoted $12 in an email and she says that that was just the price of the part!!!! If the email I received was just the price of parts!! I had enough of it at this point so I just paid the price but let the advisor know that I would never return and I would make sure that none of my family or friends ever visit there either. More

Service Advisor Ron Anderson gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in ne gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in need of other service. He discuss with me immediately his concerns and what needed to be done,. The service was done timely and Ron is very professional and got the job done. Great job Ron and thank you for being my Service Advisor More

Very professional and Gets to the point Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corre Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corrected. More