Lexus of Birmingham

Service Advisor Ron Anderson gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in ne gave me quality service yesterday. I took my car in for a oil change only. After taking the car in he was quick to notice that the vehicle was in need of other service. He discuss with me immediately his concerns and what needed to be done,. The service was done timely and Ron is very professional and got the job done. Great job Ron and thank you for being my Service Advisor More

Very professional and Gets to the point Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corre Ron is good service person. You tell him about your problem and he will find out exactly what the real problem is and let you know and gets it corrected. More

Good Support I had some issues with the dealer but they worked with me to resolve it. I worked with Gary Mugnier, he is very honest and reliable sales consultant. I had some issues with the dealer but they worked with me to resolve it. I worked with Gary Mugnier, he is very honest and reliable sales consultant. More

Rude, Disrespectful, and Unprofessional I was contacted by phone to buy a car, and I should've never been contacted by phone to buy a car. The individual was very rude because I didn't want I was contacted by phone to buy a car, and I should've never been contacted by phone to buy a car. The individual was very rude because I didn't want to pay their asking price for the car. I specifically informed Harry of the price I would pay through online communications, but he decided that he would call me on the phone to make me pay more for a car by being rude, disrespectful, and unprofessional. I spoke with Mr. Bailey, the general manager, and asked to be removed from all communications and not to be contacted going forth. Mr. Bailey was rude also because he didn't want to hear about his employee calling my phone to be rude. He abruptly asked me my name, told me he would remove me from the calling list, and hung up the telephone. Thank god there are other Lexus dealerships to shop at. More

Good first impression of service department personnel My first experience with the service dept was very favorable. I was in and out within the hour and complimented the staff for their hospitality. My first experience with the service dept was very favorable. I was in and out within the hour and complimented the staff for their hospitality. More

Amazing Service Due to Ronald Amerson Ron makes all the difference in my maintenance visits. I fully trust his honest advice in keeping my car running smoothly and safely. It is obvious Ron makes all the difference in my maintenance visits. I fully trust his honest advice in keeping my car running smoothly and safely. It is obvious that he cares about me as person so his advice comes from his heart and his head. He is the finest representative the dealership has. More

Horrible Customer Service The associates that are the face of the service department are HORRIBLE!!!! I have worked with them for 3 years now and have been through 4 different The associates that are the face of the service department are HORRIBLE!!!! I have worked with them for 3 years now and have been through 4 different service "professionals" hoping that things would get better. No chance of that happening. They don't do what they say they are going to do when they are going to do it. And they have the audacity to try to upsale me after such service or ask me to rate them high on their survey. ABSOLUTELY NOT!!! More

Best Dealership and Auto Salesman (Joe Zegarelli) Ever! I have bought a lot of cars.Tom Williams Lexus is my all-time favorite. Joe Zegarelli is the most patient and knowledgeable salesperson I have ever me I have bought a lot of cars.Tom Williams Lexus is my all-time favorite. Joe Zegarelli is the most patient and knowledgeable salesperson I have ever met. He obviously loves cars , and loves his job. Lexus autos have a lot of creature comforts and gadgets. He knows those autos inside and out. Don't buy a Lexus anywhere else! More

Third purchase from Joe Zegarellil Great experience purchasing great car! Joe was patient showing us three or four cars before we decided. Professional sales and service at Tom Willia Great experience purchasing great car! Joe was patient showing us three or four cars before we decided. Professional sales and service at Tom Williams Lexus. We will go back. More

My Best Car Buying Experience Ever When I walked into the Lexus dealership I just wanted to ask a few questions. The Lexus was my dream vehicle so I was a little nervous by being there When I walked into the Lexus dealership I just wanted to ask a few questions. The Lexus was my dream vehicle so I was a little nervous by being there. I purchased a Nissan 3 years ago and my salesman there gave me the 3-See deal, see the car, see the keys, see you later. Joe took his time with me, clearly explained the process, slowly demonstrated all of the features of the vehicle. I was able to relax and enjoy my time there without feeling pressured. Joe made graduating from a car to an automobile an amazing experience for me. I absolutely love my automobile. More