Lexus of Birmingham | Page 15

This dealership was a blessing to me yesterday! I had been in a 3-car pile up (I was at the front) as I was traveling between Florida and Washington DC. My car was still drivable but the damage c I had been in a 3-car pile up (I was at the front) as I was traveling between Florida and Washington DC. My car was still drivable but the damage caused it to steer “weird” - sort of like the way it feels to steer a car onto the racks at a drive thru car wash and feel the pull in the steering. I was afraid to continue driving much farther and was hoping to get a mechanic to take a look at my car. I called the main number and talked with Angela. I explained the situation and that I was on the interstate about an hour out from their location. She said to get there when I could and then we could figure things out. By the time I arrived at the dealership, the service shop was closed. I explained that I was heading home to Northern Virginia and the insurance company of the 3d driver could not be reached and I didn’t know if I could continue driving it or if I should leave it there and get a rental car and hotel until Monday when hopefully I could actually talk to the other driver’s insurance adjuster. Angela understood my concerns and could tell I was still a bit shaken up from the accident. The GM, “Buzz” came to talk to me and said they would take a look at the damage and let me know what they thought regarding driving it home. He personally drove it to their service area- again it was actually about 30 minutes after the shop had closed. They re-attached the hanging muffler and some other pieces that could be problematic on the 13 hr trip back home. Then, they did not charge me for the service and would not accept a tip. Angela said she was going to check on me because she wanted to make sure I got home safely. I am so grateful for their professionalism and genuine concern!!! More

We were given the salesman card as soon as we arrived. The sales process was wishy-washy from the start. We couldn’t test drive the car or see inside the car until a certain period of time. The car was us The sales process was wishy-washy from the start. We couldn’t test drive the car or see inside the car until a certain period of time. The car was used in the service department for customers to drive while their car was being serviced. We were not told the exact price of the car until the day before the sale. The salesman assured us that the Michelin tires on the car would be replaced with new Michelin tires but the tires were replaced with Yokohama. The Yokohama may be a decant tire but Michelin was the promised replacement. After the drive home my husband wasn’t pleased with the ride of the car! My husband left messages for the salesman(Justan) to return his call two times and we tried to call the dealership 3 times and you can’t leave a message. WE ARE SO DISAPPOINTED IN THIS DEALERSHIP. When they get your money, they’re finished with you!!!! More

Shun Frazier took care of me very quickly when my battery went dead and Triple A recommended I take my car to the Lexus of Birmingham to get a new one. As always she was professional, and great to deal with. went dead and Triple A recommended I take my car to the Lexus of Birmingham to get a new one. As always she was professional, and great to deal with. I was there for less than an hour with no appointment and left with a new battery installed in no time. Thanks for the great service Shun. More

Worst service experience I’ve ever had. I waited a couple of days to share my experience with Lexus of Birmingham. I was treated very poorly by my service advisor Shantron Frazier. First I I waited a couple of days to share my experience with Lexus of Birmingham. I was treated very poorly by my service advisor Shantron Frazier. First I was treated like I was wrong for wanting to know the pricing of my repairs. I was not walked through every thing that was gonna be done. I was sent a message, no phone call. It was suggested I get new tires I told her I couldn’t fund that right. So she put me in for replacement front brake pads, machine rotors and calibers. No multipoint inspection was done on my car. They replaced the parts bleed the brakes drove it in the parking lot and sent it back to be picked.. sent me messages saying an inspection had been done but no brake inspection was needed on the other two.😒😒😒😒When I went to pick up my vehicle wednesday, I was talked down to, yelled at. I received my car back with my tire lights on and my brake lights came back on.. I returned 2 times and they finally put my car on the machine and got rid of those lights. I’m not a wealthy person, the Lord blessed me with that car. I was charged too much and I’m very hurt behind this. I thank the Lord for changing my heart when it comes to people. If anyone on here can help me please reach out. I need your help..I need to know how to pursue this matter.. I was charged 524..88 for a service that took 17 minutes and the service director ok this. I feel like I was robbed. More

We received quick and courteous service. Sydney Mashburn could not have been more helpful and friendly. It was a wonderful experience. Sydney Mashburn could not have been more helpful and friendly. It was a wonderful experience. More

Unfortunately, it appears unless a new vehicle is pre-ordered there is very little interaction with sales staff or a Lexus dealership. pre-ordered there is very little interaction with sales staff or a Lexus dealership. More

Great sales experience. Have leased several times. Recent tire issue on new lease and tire was replaced at no charge. Have leased several times. Recent tire issue on new lease and tire was replaced at no charge. More

No response at all. The pricing is not justifiable. Advertising vehicles that are not even in the lot. The pricing is not justifiable. Advertising vehicles that are not even in the lot. More

Dismissive salesmen. Must not want to sell cars. I took my RC there for a couple of years and it has the feeling of a VW dealership, not a luxury brand. We will not buy a Must not want to sell cars. I took my RC there for a couple of years and it has the feeling of a VW dealership, not a luxury brand. We will not buy a car here, after today. Looks like there are years of bad experiences here. More

The Sale Rep was very courteous. However, the vehicle I had interest in was sold.😏 However, the vehicle I had interest in was sold.😏 More