Lexus of Birmingham

Purchased a new vehicle and had a great experience. The sales person Alton McMillan was the key to making me feel comfortable and excited about the purchase. The sales person Alton McMillan was the key to making me feel comfortable and excited about the purchase. More

Best car dealership in town. Great service and outstanding customer support. Always happy to drive a Lexus. Great service and outstanding customer support. Always happy to drive a Lexus. More

A beautiful facility with very knowledgeable and helpful employees. I enjoyed my car shopping experience. employees. I enjoyed my car shopping experience. More

Best experience! Service was top notch. Purchase process was smooth and efficient. Highly recommend Lexus of Birmingham. Service was top notch. Purchase process was smooth and efficient. Highly recommend Lexus of Birmingham. More

Everyone makes the buying process go smoothly and listens to what you are looking for in your next car. to what you are looking for in your next car. More

Very polite and helpful completed work in a reasonable amount of time keep me up to date with everything amount of time keep me up to date with everything More

My car buying experience was excellent. I did, however, have a problem with the parts dept. I went on Thursday, March 7, & bought a lug nut key for my 2013 Lexus since mine was stripped, I did, however, have a problem with the parts dept. I went on Thursday, March 7, & bought a lug nut key for my 2013 Lexus since mine was stripped, per Mavis Tires in Trussville.. I told the cashier it was for a 2013 model and she said it didn’t matter. I did not know she gave name the wrong size it until I went back to Mavis on Saturday (the same day I bought my new 250 NX) to finally have the tires rotated with the lug nut key my friend found in the back with the spare tire. It had been there since I bought the car from y’all in 2013 and I was not aware of it. I tried returning the part to Lexus but was told it was non-returnable. I was not happy. She never even apologized for giving me the wrong size nor for my inconvenience More

Joe Z was wonderful and super helpful with our new Lexus purchase. We look forward to being in the Lexus family. purchase. We look forward to being in the Lexus family. More

The atmosphere was nice. The bathrooms were clean. The break room was nice and stocked with goodies (individually wrapped)The salesman was nice and professional. Salesman see The bathrooms were clean. The break room was nice and stocked with goodies (individually wrapped)The salesman was nice and professional. Salesman seemed knowledgeable of product and was very helpful. More

Went to dealership to purchase a Lexus ES 350 F Sport. Wanted a Matador Red with Brown Walnut interior. Was told that interior only comes in red, black, or white. I looked online at interior colors. Wanted a Matador Red with Brown Walnut interior. Was told that interior only comes in red, black, or white. I looked online at interior colors. The color that I wanted was available. I showed the salesman. He informed me that they only got a certain number of cars allocated per month and that interior was not usually included. I asked if they could possibly get what I wanted. I was told no. I proceeded to call another dealership in Montgomery and they said they will be glad to order the vehicle for me. I am very disappointed in the service offered at your business. You lost a possible cash sale. More