Lexus of Birmingham

I have been a Lexus owner for 15 years, and I currently own 4 lexus vehicles. have moved around the country quite often as a career military service member. My experience with Lexus dealerships, specifica own 4 lexus vehicles. have moved around the country quite often as a career military service member. My experience with Lexus dealerships, specifically with service departments, has always been positive. The service departments have always been helpful and responsive. I have now place 8 telephone calls to the dealership (Lexus of Birmingham) looking to speak to a service rep regarding a 2007 Lexus IS 250 clutch. Of the 8 calls, I have yet to be able to speak to anyone other than the answering service or receptionist. I have left a request after each telephone call to receive a call back from a service representative for assistance with my unique problem. My first call was placed 6 days ago as of today. During one call, I was able to convince the answering service to allow me to remain on hold while I waited for Mr. Kevin Frazier (service manager) to finish with a previous customer. While it was close to the end of the business day, according to the website's list of hours (~5:30 pm), the time of the call was indeed prior to the end of the business day. When he was complete, the answering service rep allowed me to overhear her coordinating with him to allow me to be transferred. I was transferred, and he did not answer the line. After an additional 10 minutes of holding, the dealership's phone system kicked me off, and the call was terminated automatically. I called back and spoke with a receptionist for the dealership and requested to be transferred to Mr. Frazier. My call was transferred, and I left a voice mail for him requesting a call back. No call back to date.....same as all of my other requests. To sum up my experience with this dealership's service department, the customer service is disappointing for a Lexus dealership and well below the expectations for a dealership that carries the name of a luxury automotive agency. More

Well if you read my last review, You can see that Lexus Of Birmingham responded. "Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to our General Manager Of Birmingham responded. "Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to our General Manager at (205) 413-8152 when you can so we can address this situation directly. Thank you." Well I did on May26th ,They transferred me to Buz Boyd voice mail box. I left my name & phone number & Today June 4th, I have not heard for Buz Boyd. P:S: I'm still waiting for Terry Lewis to call me back about the wheel locks that I don't have a key for. More

Where do we start? I bought a used Honda odyssey (2007) with 78,000 miles. I live 3 1/2 hour's away. I leave a 1000 dollar deposit (refundable) to hold it until I can s I bought a used Honda odyssey (2007) with 78,000 miles. I live 3 1/2 hour's away. I leave a 1000 dollar deposit (refundable) to hold it until I can see it.. Good Thing. I want to come down the next day to check it out & drive. Internet sale's guy said " it needs to go though service before you can drive it". . safety thing.. Good thing.. He said it would take a few days (fine). I call a few days later & he tells me that it's been though service & being detailed... Good Thing. He said he was off the next day & if I could come the following day... Good Thing. Lets go back a few days, He did take a video of the van.. Good Thing. So now I drive 3 1/2 hour to the dealer. Video was good to have if you showed all the defects. first thing I notice was that the detailer needs to be fired. The second thing was right side above wind shield & rear right corner roof big paint spots missing. Not a Good Thing.. But anyway van body in good shape, check tires 2 front 2019, 1 back 2017 & the last 2013?..I can fix these problems.. Test drive was good. They took off 500.00 because of paint,(Good Thing) but had a 629.00 paper work xx. ... remember in the beginning, about had to go though service. Did the xx, drove the Van home, first thing that 2013 tire had to go.. can't remove tires, wheel locks, OK not the end of the world. Call the sales guy (voice mail), ask him to ask the service mgr. about the key, wait two days, no answer. Call again talk to sale guy, I ask him if he got my message about the wheel locks, he said NO.I asked him to check with the service guy. While I was on the phone with him, I told him that they probably don't have a key, so they had no way to check the brakes. I week later no call back. I had to top Brake fluid, power steering fluid, two brake light blubs where out & the windshield wiper blade where dry rot & falling apart.SO MUCH FOR SERVICE. P:S not sure about oil change, there was no sticker on the door or windshield when it was done last ( you know this is a Lexus dealer) More

I was in Birmingham yesterday at the Lexus of Birmingham dealership where there were suppose to have a lot of Lexus ES and RX's and after driving 4 hours to get there only one of the ES were available to lo dealership where there were suppose to have a lot of Lexus ES and RX's and after driving 4 hours to get there only one of the ES were available to look at and they had to jump start it and only two RX's available off the site and I liked one for $37,995 but they played games with my trade-in offering 4,000 below Kbb lowest price and I had to drive 4 hours back home last night getting in at 10pm. I decided it's to far to drive to play games at dealerships 4 hours away. I was met by a saleman that didn't seem to interested in my business and waited around for 3 hours to finally get help. Worse experience I've had at a dealership and was excited about becoming a Lexus owner. More

Service department is the best! Love Lynn Tolbert--- She is so helpful and friendly . #1 is so helpful and friendly . #1 More

Professional and personable Joe Straub helped me find the perfect car for my son. He was very knowledgeable plus had the best personality. Great experience, highly recommend Jo Joe Straub helped me find the perfect car for my son. He was very knowledgeable plus had the best personality. Great experience, highly recommend Joe Straub. More

Have been trying for 2days to speak to someone in service . Just get.voice mail and they do not call back. Have been driving Lexus for at least 18 years. Will not deal with these people again. Cars and servi . Just get.voice mail and they do not call back. Have been driving Lexus for at least 18 years. Will not deal with these people again. Cars and service are certainly not good as in past. More