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Lexus of Birmingham
Irondale, AL
202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 202 reviews
January 01, 2025
My big complaint was the dealership deception in the customer usage of the Kelly Blue Book calculator on their webpage for the trade in value as they were unwilling to offer even close to the calculate customer usage of the Kelly Blue Book calculator on their webpage for the trade in value as they were unwilling to offer even close to the calculated value . They should either not put this on their webpage or be willing to abide by the calculation. This was very upsetting . I felt as if I was being pressured to make a hasty decision during the negotiation as they were telling me that other customers were looking at the vehicle at that time with a desire to purchase it as I was negotiating . The entire purchasing process was very stressful and unpleasant . I did , however, like our sales consultant , Rich Quarles , and found him to be very helpful and professional . More
by MoMo
Employees Worked With
Rich Quarles
December 26, 2024
I had a pleasant purchasing experience with an extremely knowledgeable salesperson. I look forward to having equally positive interactions with the service department in years to come. knowledgeable salesperson. I look forward to having equally positive interactions with the service department in years to come. More
by doctorlauraa
Employees Worked With
Kevin Garner
December 21, 2024
This was the smoothest and the quickest I have ever bought a car, it was about 3 hours at the most, Thank you to everyone and Jon Parnell was awesome. bought a car, it was about 3 hours at the most, Thank you to everyone and Jon Parnell was awesome. More
by sharron395
Employees Worked With
Jon Parnell
December 15, 2024
I was very happy with Lexus of Birmingham & salesman Berry Dye. He was exceptionally friendly & helpful in explaining all of the items on the instrument panel & how to use them. I highly recommend this Berry Dye. He was exceptionally friendly & helpful in explaining all of the items on the instrument panel & how to use them. I highly recommend this dealership! More
by Happy 2025 Lexus owner
Employees Worked With
Berry Dye
December 10, 2024
The salesman followed through on all delivery promises. The sales floor has been upgraded along with the customer service waiting area; nicely done. The sales floor has been upgraded along with the customer service waiting area; nicely done. More
by gtenzi
Employees Worked With
Kevin garner
December 04, 2024
My experience could not have been better. There was no pressure and everyone made me feel comfortable ( thanks Berry and Craig). Very professional and helpful! There was no pressure and everyone made me feel comfortable ( thanks Berry and Craig). Very professional and helpful! More
by lindaeldridge33
Employees Worked With
Berry Dye, Craig Curlette
