Lexus of Austin

LEXUS OF AUSTIN SELLS CERTIFIES VEHICLE WITH PRIOR COLLISION DAMAGE/PAINTWORK $10000+ LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000 COLLISION DAMAGE/PAINTWORK $10000+ LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 2010 Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: Hood repainted, Front Bumper Replaced/Rebar Replaced/Drivers Side Fender Replaced/Painted, Passenger front Door Repainted/Blended, Rear Passenger Door Skin Replaced/painted/ Rear quarter panel Painted, Rear Bumper Replaced. Multiple Suspension Damage Also. This car has been to the body Shop 3+ Times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy Hoff our sales consultant. He gives us a VERY LOW trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as “Certified Pre-Owned” I checked the service records and it was in fact certified by Lexus Of Austin. This Vehicle Was certified per service records on 10/22/2012. Absolutely the worst sales and service experience at Lexus of Austin. They will screw you over. The Service manager charges unreasonable amount for service concerns and is Arrogant and Rude. The Sales Manager will not match any prices and claims their service is the best in town and i should pay extra. He will not match surrounding Lexus Dealerships. Michael Cobb then told me i should trust his pricing and was "insulted" and Upset that i would show him a competitor quote. He tells me i should trust his pricing. He told me i should be able to afford the $6000+ difference in Price from Sewell Lexus Quote. The Service Department is a Joke. They Provide Old dirty Loaner cars (Soda Spills Everywhere, Dirty/Muddy interior, High Mileage old loaner with damage everywhere) when the top of the line New Lexus is brought in for service. They take forever to get me a loaner. They Took over an hour the last time i visited them. They charged me a hour for labor to program a key and spent no more than 10 minutes to program my new Lexus. When these concerns are brought to the attention of the general manager/Service Manager they told me I would get poor service when the vehicle is not bought from Lexus Of Austin. I recommend going to Sewell Lexus in Dallas. You will save Thousands by going to Sewell and get better customer service and not treated like Garbage. I have personally saved over $6000 on a single transaction by not buying from Lexus of Austin. Warning to others who purchase their vehicle from other Lexus Dealers than Lexus Of Austin. You will get no Service from any employee at Lexus Of Austin. They Told me since i bought the vehicle from Sewell Lexus in Dallas to never bring the vehicle back and to Service the Vehicle at Sewell Lexus. More

Daryl Do Carmo wins salesman of the year in my opinion. He was totally responsive, knowledgeable and helpful. I was planning to buy the car at a dealership in another city closer to home, but the other sa He was totally responsive, knowledgeable and helpful. I was planning to buy the car at a dealership in another city closer to home, but the other salesman was not as knowledgeable or attentive as Daryl. Lexus of Austin is the tops for customer service, and the staff show a genuine interest in making your experience special. I just wish I lived closer so I could take the car in for the scheduled maintenance. Now I'll have to plan more trips to Austin. More

The experience I had at Lexus of Austin was incomparable to other dealerships in the area. The car sales consultant Daryl Do Carmo was patient with me, took time answering all my questions, quickly returned to other dealerships in the area. The car sales consultant Daryl Do Carmo was patient with me, took time answering all my questions, quickly returned my phone calls, and overall assisted in making my decision to buy a Lexus so much easier. He was attentive to detail and listened to the specifics I wanted, to include the perfect color combination. Although they didn't have the car I wanted in the lot, he let me know exactly what day it would arrive and called me as soon as it did. Daryl really came through for me and I'm sure if I stayed in the Austin area, I would definitely return and buy another vehicle from Daryl from Lexus of Austin. More

We didn't consider buying a Lexus until we visited this dealership when we heard about a promotion that was going on. When we walked in we were approached by Daryl Do Carmo with a smile and were impre this dealership when we heard about a promotion that was going on. When we walked in we were approached by Daryl Do Carmo with a smile and were impressed right away with his knowledge. We were blown away at how easy he was to work with. We walked out that day with a new RX350. Because of Daryl we got a great deal and a wonderful car that we never knew about before. We would definitely recommend this dealership to everyone we know, and will be repeat customers. Very Happy!! More

We intended to kick the tires and go home to chew on a potential purchase. Instead we drove out in an incredible car at a fair price.This being our first visit to Lexus of Austin, we were expecting the sa potential purchase. Instead we drove out in an incredible car at a fair price.This being our first visit to Lexus of Austin, we were expecting the same experience one would get at any other dealership. We could not have been more wrong. As I said to my wife, "It is like hanging out in the first class lounge at an airport". Daryl Do Carmo sold us a car not through sales tactics, but through his knowledge, professionalism and courtesy and it sure does not hurt that he is selling such a high-quality product. Mercedes lost a sale and has a lot to learn in so many ways from Lexus of Austin. Good on you! More

Ross worked with me for months, answering questions and addressing concerns. We worked together around my schedule to do test drives. He was always accommodating and helpful. Thanks Ross. addressing concerns. We worked together around my schedule to do test drives. He was always accommodating and helpful. Thanks Ross. More

Corbin was extremely pleasant and knowledgable about the Lexus vehicle. We felt no pressure and were only given a follow-up call to see if we had any questions. The price negotiation was as pleasant as po Lexus vehicle. We felt no pressure and were only given a follow-up call to see if we had any questions. The price negotiation was as pleasant as possible. More

Daryl has given me great customer service. He explained the features of the car, helped me select what fits m needs, and was very friendly even after the sale. Definitely recommending Daryl as the employee the features of the car, helped me select what fits m needs, and was very friendly even after the sale. Definitely recommending Daryl as the employee of the year! More

Corbin was very knowledgeable, persistent and was very attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work More

I came in to the dealership and gave Corbin and Randy the challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father). They stayed with me through every step of the process, making sure I received the best service possible, up until the minute I drove off the lot. They were fair and made sure I got a great deal, but above all else, they made sure I was happy with the entire process. I have never owned a brand new car in my life until yesterday, and these two made it possible and made me actually want to buy a car again (though not right away, have to enjoy this one for a while first). I would recommend these two with the utmost confidence to anyone who is looking to buy a car and wants a knowledgeable, fair, and caring sales team. Thank you both so much! More