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Lexus of Austin
Austin, TX
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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520 Reviews of Lexus of Austin
October 10, 2016
Kyle Dern & Lexus of Austin Provides Superior Service Lexus of Austin and Kyle Dern are wonderful to work with. In fact, they are so amazing that I considered applying for a job there and I recommend them Lexus of Austin and Kyle Dern are wonderful to work with. In fact, they are so amazing that I considered applying for a job there and I recommend them 110%. Autocraft Bodywerks referred me to Lexus of Austin in 2013 with a nightmare situation related to my 2006 Toyota Solara. Kyle was very reassuring and walked me through every step of the process to replace the engine in the Solara, which was result of a known Toyota service bulletin due to faulty engines put in that year and make. There are no words to show how much I appreciate Lexus and Kyle. In 2016, Kyle went to epic status and helped me to speak with the buyer of my vehicle about the work that the Lexus Master Technicians completed. Thank you so much, Kyle and Lexus of Austin. It's refreshing to work with a dealership that stands by their word. More
by Megan J Rutherford
Employees Worked With
Kyle Dern
October 05, 2016
THREE-TIME LEXUS OWNER TREATED POORLY I am so very disappointed in the recent service I've experienced with Lexus of Austin. Due to an airbag safety recall for which Lexus did not hav I am so very disappointed in the recent service I've experienced with Lexus of Austin. Due to an airbag safety recall for which Lexus did not have parts available, my car was put into mandatory storage (mandated by Lexus). While in storage, MOLD grew inside my car covering every internal surface. It was horrific. When I brought this issue to the Lexus of Austin Service Manager's attention, his response was to "call 1-800-Lexus". I then took my issue to the General Manager who was also unsympathetic. Therefore, although I was required by Lexus of Austin to put my car into storage which resulted in the MOLD, they are providing absolutely no assistance in cleaning the MOLD out of my car and taking care of me as a customer. This is the third Lexus my family has owned and we will not be buying any more. More
by HL
Employees Worked With
Steven Walker, General Manager, Eddy Cooke
August 01, 2016
Terrible people/communication skills. The people at the front desk at this establishment are very rude. They like to hang up on you without giving you any further information they don't co The people at the front desk at this establishment are very rude. They like to hang up on you without giving you any further information they don't connect you to the right department and when they do you get hung up on there as well. They have no etiquette as far as public relations with their customers. This establishment does not make you feel comfortable or like they are there to help. Don't go there More
by Highly Disappointed
Employees Worked With
Front Receptionist
July 30, 2016
A great dealer experience I bought a new RX from Blake at Lexus of Austin last month. Now I know buying a car can be a pleasant experience! The service has always been professi I bought a new RX from Blake at Lexus of Austin last month. Now I know buying a car can be a pleasant experience! The service has always been professional, respectful, and courteous. The dealership is clean, spacious, and upscale - you will not mind waiting for your car during service. Highly recommended if in the market for a new Lexus More
by Happy customer
Employees Worked With
Blake Waddell
June 19, 2016
A wonderful car buying experience We've been buying new and used cars for ourselves for over 25 years and never enjoyed the process or experience until this time. We were frustrated fr We've been buying new and used cars for ourselves for over 25 years and never enjoyed the process or experience until this time. We were frustrated from all the time spent with a different dealer in another city, some was beneficial, but we still felt so uninformed and confused. Then the wasted time, sitting in a room, waiting, and waiting, then being told car after car was unavailable. Finally in frustration we contacted Lexus of Austin via website and text, yes, a simple text, which I feared at first. Within 30 minutes we had more of a car than we wanted and got a very fair price. Upon visiting the dealer the next morning, the information the salesman gave us was priceless. We felt it was a win-win on both sides. More
by Layne
Employees Worked With
Ashley, Chris Ashley
June 05, 2016
This has to be the best dealership experience we've had. We bought a new GX 460 from Jordan Wilson this past Memorial Day weekend. The experience that we had was absolutely amazing. The process the smoothe We bought a new GX 460 from Jordan Wilson this past Memorial Day weekend. The experience that we had was absolutely amazing. The process the smoothest that we've ever had - from sales through finance, through delivery. They also gave us what we feel was a great deal on the car, better than any deal that we've received from other dealers in the past (and for reference, we've bought from BMW of Austin and Mercedes-Benz of Austin in the past). More
by CharlesK
Employees Worked With
Jordan WIlson
February 11, 2016
Bad and arrogant sales dept Buyer beware! These dealership is borderline fraudulent. They'll mislead you buy giving you wrong info. about pricing and if you are trading in BE CAR Buyer beware! These dealership is borderline fraudulent. They'll mislead you buy giving you wrong info. about pricing and if you are trading in BE CAREFUL! They just assume you're naive and won't comparison shop. They cannot compete with Houston/Dallas dealers and when you try and tell them to match price they'll try and belittle you! Just a horrid experience. I'm a local Austinite - never will I shop for an auto here. A 2.5hr drive to Dallas/Houston is well worth it More
by JeffP
Employees Worked With
Michael Cobb
February 03, 2016
Bad customer service I don't have time to write a long winded story. The bottom line with this dealership is "we could care less". That's their motto, or so it seems. Extr I don't have time to write a long winded story. The bottom line with this dealership is "we could care less". That's their motto, or so it seems. Extremely rude and unprofessional. Dealt with Jordan Wilson in sales but soon she referred me to Michael Cobb (mgr) bec. she could not negotiate price. Mr. Cobb didn't even bother to return my phone calls! Unbelievable. Instead he had Ms. Wilson call me. Never will I set foot into this dealership again - after nearly 12 years of being a loyal customer. Now I go straight to Dallas/Houston where it's much easier to get a deal. More
by AustinLexus
Employees Worked With
Michael Cobb, Jordan Oubre
December 30, 2015
Service 20000 miles Had a 10 am Appointment to get 20000 mile xx up and it is 2pm and still waiting another 2 hrs to get car washed. Had a 10 am Appointment to get 20000 mile xx up and it is 2pm and still waiting another 2 hrs to get car washed. More
by Ji
Employees Worked With
Do not know name
November 13, 2015
Very good experience My Fiance and I dealt with Brian Erickson the internet sales manager when we bought are first Lexus! I cannot believe it, but we actually we had a ver My Fiance and I dealt with Brian Erickson the internet sales manager when we bought are first Lexus! I cannot believe it, but we actually we had a very pleasant experience with a "CAR DEALER"! He was very quick to respond to our many questions about leasing vs buying even on a Sunday over text and email!!! My fiance has never leased a car before and Brian was able to explain everything in a way that made perfect sense for us. More
by JeffL
Employees Worked With
Brian Erickson
