Lexus of Austin

The Lexus of Austin Part and Service Team acted carelessly. They deny responsibility for the issue and shift blame to one another by behaving as if "it is not my problem." If there is a rating of - carelessly. They deny responsibility for the issue and shift blame to one another by behaving as if "it is not my problem." If there is a rating of -1 or 0, I would proceed with that. I purchased the Lexus Battery on 11/22. The battery was fully depleted on the middle road on 01/23/2025. I was fortunate that I didn't experience an accident while driving. I contacted the Parts and Service department to inquire if I could simply bring the receipt and battery to receive a replacement. The woman informed me that I have two options: 1. If I bring just the battery, I'll receive a new one at a 20% discount. 2. If I could take it to the Service for testing; if it turns out to be faulty, they will replace it and only charge 50% of the battery cost. I courteously inform her that I prefer option number two since the battery is still under warranty and the battery will be dead in the middle of the road. However, she suggested that I should tow over instead. Rather than towing the car, I swapped in my Toyota Sienna's battery. Although the battery wasn’t ideal since it wasn’t the correct type, it managed to get it to the dealer. After I described the circumstance, . the team was very supportive and requested that I should wait for him to consult with the advisor. After approximately half an hour, Mr. Jorge emerged and informed me that it would cost me just over 300 to get a new one. I calmly told him that I was instructed to bring the car here for the service team to examine the battery, and here is the receipt. After briefly look at the receipt, he suggested that I should discuss this matter with the part team since I purchased it from the counter. Even I know this is odd xxx I have discovered recently, Toyota, Honda, Lexus, and others mandated that the vehicle must undergo servicing for examination. It appears to me that Mr. Jorge did not receive training to understand the new process. I however grabbed his message and went to the counter. The cashier informed me that he could only provide a 20% discount even the battery sold on 11/2022, and I had to speak with the service advisor if I want 50%. I returned to Mr. Jorge and explained to him what the counter man had informed me. He approached the counter, and push the issue to each other like "this isn't my issue". At that moment, I was unable to accept what I heard and departed. I left and and purchased a new Duracell at Sam's Club for $154, and it will be fully covered for the first 3 years instead of the 2 years offered by Lexus. I believe the Part and Service Team did not meet my expectations. I had several Lexus vehicles and I was quite satisfied with their service until last week. You must adapt to serve more effectively. Otherwise, you only get a 1 from me. More

I would like to say that my service advisor (Adam) was very helpful, friendly, knowledgeable and professional! Kelly, the parts manager made sure that my parts were ordered and made my appointment fo very helpful, friendly, knowledgeable and professional! Kelly, the parts manager made sure that my parts were ordered and made my appointment for me to have them installed. Kelly is an asset to Lexus and he definitely knows how to treat Lexus customers. I have been to many dealerships and purchased over 137 cars. The Lexus staff stands out when it comes to customer service. Customer service is extremely important and they have proven that they know how to treat their customers. Kudos to the Lexus staff! Amazing customer service! Keep up the good work. Kennedy Christopher, CESE More

My Lexus experience was great! Nicco Azari was my salesman, and he was awesome. He was very knowledgeable about all vehicles available as well as the Lexus sales process. He never Nicco Azari was my salesman, and he was awesome. He was very knowledgeable about all vehicles available as well as the Lexus sales process. He never pressured me to purchase. He showed me all the advantages of owing a Lexus and purchasing it from Lexus of Austin. The finance process was quick and easy with all their documents delivered via email instantly. More

Thank you to all the staff at Lexus of Austin. Special thanks to Harrell our sales person. The overall experience was one of best I have had purchasing a car. We wanted something very specific col Special thanks to Harrell our sales person. The overall experience was one of best I have had purchasing a car. We wanted something very specific color both interior and exterior. We were provided realistic dates of how long we would have to wait for that car allocation to be available. The purchasing experience was also very straight forward and I appreciate the fact that there was no hard sale on packages. Just an explanation of each package and pricing. Follow up after purchase has also been very nice. I highly recommend Lexus of Austin to anyone looking for Lexus or your next luxury automobile. More

My wife and I had a great experience with this dealership and especially our Sales team, Randy Hoff and Lauren. Every thing worked out exactly as planned and there were no surprises! We definitely give thi and especially our Sales team, Randy Hoff and Lauren. Every thing worked out exactly as planned and there were no surprises! We definitely give this dealership 5 stars! More

My sales rep. , Billy Watson, was great! I live in Houston area but bought my 2024 350 RX from Lexus of Austin. They have a great inventory and Billy and rest of s , Billy Watson, was great! I live in Houston area but bought my 2024 350 RX from Lexus of Austin. They have a great inventory and Billy and rest of staff had my suv ready when I arrived. They went over details and made the buying process easy and pleasant. Will definitely buy from Billy Watson and Lexus of Austin in the future. More

Paul S. , our sales representative was extremely knowledgeable and helpful with never any pressure. Joy to do business with again as we bought our first fami , our sales representative was extremely knowledgeable and helpful with never any pressure. Joy to do business with again as we bought our first family vehicle from him almost 20 years ago. Great dealership with even better people. More

Chris Meyers was easy to work with. This was my 3rd Lexus and Lexus of Austin always makes you feel special. This was my 3rd Lexus and Lexus of Austin always makes you feel special. More

Randy Hoff was excellent to work with. He was extremely helpful and very knowledgeable. He took his time with us and explained everything to us in detail. Test drive was great. He also pro He was extremely helpful and very knowledgeable. He took his time with us and explained everything to us in detail. Test drive was great. He also provided us drinks. Matt, the financial officer, was also very helpful and explained everything to us in great detail. Ms. Mendieta explained all the car controls and set up everything for us. Overall it was a great experience! More

Chris Ashley and Marco were a pleasure to work with. They took their time working with us to get us the vehicle we wanted. They took their time working with us to get us the vehicle we wanted. More