Lexus of Atlantic City

Branden Franco was more than helpful and customer service was top notch. They were able to take me from a used car to a Certified Lexus that was in pristine condition definitely exceeding my expectations. T was top notch. They were able to take me from a used car to a Certified Lexus that was in pristine condition definitely exceeding my expectations. They gave me good value for my trades and I could not be happier with my purchase. Ask for my man Franco in the sales dept. and you won't be sorry. More

Brandon was extremely friendly and helpful. Great guy and totally straightforward. He will bend over backwards to make the deal work for you regardless of the situation. and totally straightforward. He will bend over backwards to make the deal work for you regardless of the situation. More

I visited this dealership to test drive a RX 350 with no intention to buy unless i got a deal I couldn't resist. I dealt with Sean Minor and Harry Grimley and they were the most laid back and intelligent sa intention to buy unless i got a deal I couldn't resist. I dealt with Sean Minor and Harry Grimley and they were the most laid back and intelligent salesmen I have ever dealt with. They were not pushy and were willing and able to answer all of my questions. After my first visit I came back to take delivery of the vehicle and trade in my used car. That process could not have been easier. It took about 3 hours from getting there to drive away with my new RX350. Keep in mind that my fiance wanted to test drive the car again and check it out for about an hour. Everybody was friendly and willing to help us out as we made our decision. I am glad I choose to do business with Lexus of Atlantic City. I recommend them to anyone who is looking to get a GREAT deal and if you are local it would be insane not to shop there. ~Robert Walters More

I received exceptional service from everyone I encountered from the moment I stepped into the showroom until I drove away in my "new" used car. Branden Franco answered all my questions and handle encountered from the moment I stepped into the showroom until I drove away in my "new" used car. Branden Franco answered all my questions and handled all of the steps associated with purchasing a vehicle that I find to be a hassle, ex. calling the insurance company. I was very grateful for the support shown by everyone. More

When I and my husband exited our vehicle, Salesman, Branden Franco was right there to greet us with a handshake and a smile. We entered the showroom which was impeccable. We already knew what vehicle Branden Franco was right there to greet us with a handshake and a smile. We entered the showroom which was impeccable. We already knew what vehicle we wanted since we used their great website to make our choice. Branden had great knowledge of how all the gadgets and safety features worked on the 2011 Lexus. We had already been pre-approval from a bank however, he suggested that we try and seek financing through the banks that they use, and boy was he right our interest rate drop 4%. While we waited we enjoyed a cappuccino and great conversation. It took us about 3 hours and we were out the door. I must say that everyone was very friendly, even those who were not working with us directly stopped to say hello. This is a wonderful dealership to purchase a Lexus. My 2011 Lexus is in top of the line condition and has a 3 year warranty. I am so happy thanks Branden! More

This is the second Lexus we have purchased from Helen Bitzberger. You will not find a more knowledgeable, caring, and friendly salesperson. Helen listens to your wants and needs and works very hard to Bitzberger. You will not find a more knowledgeable, caring, and friendly salesperson. Helen listens to your wants and needs and works very hard to accommodate them. She is honest and pays attention to details. She handles the entire deal (no speaking with managers over and over), walks you over to Bob (also knowledgeable and efficient with financing details), gets in the new car and explains dials, buttons, and programming displays to your satisfaction. She even takes the tags off your old car (I really think the dealership should have someone do this for their sales personnel!). We are familiar with the excellent Lexus service department and anticipate the same quality of service on our new car. Helen sells new and pre-owned cars so don't hesitate to give her a call. She will promptly return your call and follow up after any purchase. You can stop in any time or make an appointment and she will personally and patiently answer all of your questions. Helen is a first-class salesperson in a first-class dealership. Buying a Lexus from Helen will enhance your buying experience. More

EVERYONE we dealt with was great. None of the games we found dealing with other dealerships. They work with you and give you a good price with out all the haggling we found at other places. Everyone was v found dealing with other dealerships. They work with you and give you a good price with out all the haggling we found at other places. Everyone was very nice to deal with and friendly from the service tech, sales person to the manager - everyone took their time to make sure we were helped even if it was not directly their job. The pricing and paper work was done correctly and straight forward. ( we had purchased at other places in the past where they made major pricing errors and the price sheet was convoluted). Overall, a very pleasant experience. More

Just went to Lexus of Atlantic City again to purchase a new car. I had such a wonderful experience there in 2011 when I bought my IS that I wouldn't dream of going elsewhere. Once again it was truly a new car. I had such a wonderful experience there in 2011 when I bought my IS that I wouldn't dream of going elsewhere. Once again it was truly a wonderful experience. Helen was my salesperson the first time so of course I asked for her again. She is very knowledgeable and a great salesperson. Thank you so much Helen -- you made it a December to Remember!!! I just love my new RX!!! Julia More

If you're from out-of-state like me (Maryland), I‘d exercise extreme caution when considering a car from this dealership. I fell in love with a limited edition, older model Lexus RX350 on Lexus of A exercise extreme caution when considering a car from this dealership. I fell in love with a limited edition, older model Lexus RX350 on Lexus of AC's website. I immediately PLACED A DEPOSIT on the vehicle, had my credit union overnight a check to me and had, what seemed like constant/daily communication with a seemingly friendly saleswoman -Helen. On the big day, with a car full of excited family members and nearly 3 hours into our drive, I received a call from Tony Lobello (sales manager) notifying me that there was a computer mishap and somehow my car was accidentally sold to someone else. I called Helen and she confirmed the news. Was there really a mishap or did someone offer more money for MY car? Does it even matter? I was heartbroken, and quite honestly, I cried. 15 minutes away from Lexus of AC’s dealership, I had to turn my car around and head back home to Maryland. The next business day, I fully expected the “let’s make this right” phone call from Lexus of AC , but it never came. This is pretty shocking considering I still held a check made out to their dealership – ready to just hand over to them. At the end of day, I left a voicemail for the General Manager (Ed Sunday). He never returned my call, but most likely forwarded my information to Tony Lobello. Tony called me the next day and after a rocky start to our call, Tony agreed that Lexus of AC had failed me, that I should be compensated appropriately and that he’d come through with a newer car at the same price point. He asked me for my exact car requirements, asked me to give him through the weekend and promised to have something “worth the inconvenience” for me soon. And so I patiently waited. That was on November 19th. As of today, 12/14 , Tony has never called me back. Lexus of AC still has my original deposit for the car they sold someone else still on my credit card. Needless to say folks, I’d look elsewhere. Nightmare. More