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Lexus of Atlantic City

Egg Harbor Twp, NJ

4.9
417 Reviews

3169 Fire Road

Egg Harbor Twp, NJ

08234

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Showing 417 reviews

August 22, 2024

I don't know how to get them to service my 2024 RX 350L when they don't answer their phone and don't return messages. I called the service department twice wiith no call back. I called the Asst. Service More

by Dissapointed
Service Communication
Recommend Dealer
No
Employees Worked With
Harry Collins, Jim Michener
Aug 26, 2024 -

Lexus of Atlantic City responded

I'm sorry to see your review. However, you had our dealership phone number blocked on your phone, and your home phone number was disconnected. Consequently, we could not call you back. We reached out via a personal cell phone and addressed your concerns, so it's surprising to see your 1-star rating. We know you are experiencing a technology issue and we are working with you to resolve it. Thank you for your patience. James Michener - Service Manager - 609-641-0008 ext 5211

More
August 19, 2024

Helen was a real gem. She worked with us through the entire process and made it a pleasure. Helen even kept in touch with us after the sale. If you go to Lexus Of Atlant More

by Bob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helen Bitzberger
Aug 19, 2024 -

Lexus of Atlantic City responded

Bob, we're delighted to hear that Helen made your experience at Lexus of Atlantic City so enjoyable. Thanks for the recommendation and kind words!

August 13, 2024

Tina was excellent in taking the time to understand the issue of us not having the lock to remove our tire in order to fix the flat. She not only handled our emergency with in 24 hours but found a lock we More

by Snl.enterprises
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Aug 13, 2024 -

Lexus of Atlantic City responded

Thank you for sharing your experience! We're delighted to hear that Tina provided excellent service and resolved your tire issue promptly here at Lexus of Atlantic City. We appreciate your continued trust in us!

August 07, 2024

I don’t know how they get any good reviews. Their prices are not competitive with other Lexus dealers. I have tried to buy from them on two separate occasions an RX 350 in 2017 and 2023 and a More

by Pat
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Michener
Aug 08, 2024 -

Lexus of Atlantic City responded

It's disappointing to hear about your experience with our pricing and service. We strive for competitive prices and timely communication, so it's concerning that we fell short in these areas. If you have any further feedback or would like to discuss this more, please reach out at your convenience. Thank you, James Michener - Service Manager - 609-641-0008 ext 5211

More
July 23, 2024

Helen was the best sales professional I have ever dealt with. Buying a car is stressful, she did everything to make this a pleasant experience. She has much knowledge about the car and helped to personal More

by MICHELE_CONIGLIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helen Bitzberger, Joseph Ciaburri
Jul 24, 2024 -

Lexus of Atlantic City responded

We're delighted to hear that Helen made your experience at Lexus of Atlantic City so pleasant and stress-free, Michele. Thank you for sharing such positive feedback about her exceptional service! Enjoy your new vehicle!

June 10, 2024

We had a great experience buying our vehicle. Helen was exceptional on helping the transition go smoothly. More

by Mariko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helen Bitzberger, Jason Chiorazzo
Jun 10, 2024 -

Lexus of Atlantic City responded

Mariko, we're delighted to hear that Helen made your experience at Lexus of Atlantic City a smooth one. Enjoy your new vehicle!

May 16, 2024

Tina was terrific and courteous. Service was prompt and efficient. The hybrid loaner car was very good. More

by genesdimedio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Lachina
May 16, 2024 -

Lexus of Atlantic City responded

We're glad to know that Tina and our team at Lexus of Atlantic City provided you with prompt, efficient service. We hope the hybrid loaner car met your needs as well! Thanks for leaving a review, Genesis.

May 11, 2024

Lexus in for 10,000 service. Sarah was superb. Rate her 5. Car wash second rate.. floor mats not vacuumed More

by Qccguy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Barns
March 23, 2024

Courteous salesperson and knowledgeable and informative person without being pushy wanting to know what I was interested in More

by ejnaughton10
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Helen Bitzberger
Mar 25, 2024 -

Lexus of Atlantic City responded

We're delighted to know you had a positive experience with our sales team at Lexus of Atlantic City. We always aim to provide informative and respectful service without being pushy. Thanks for the review!

March 15, 2024

Our first time buying a Lexus and Helen Bitzberger was friendly and very helpful. She explained everything, and when I wasn’t sure which model to get, she wasn’t pushy and was very patient, allowing me to More

by dmegna56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helen Bitzberger
Mar 18, 2024 -

Lexus of Atlantic City responded

We're so glad to know that Helen made your first Lexus buying experience a pleasant one at our Atlantic City dealership. We appreciate you taking the time to share this feedback, and we hope you enjoy driving your new car!

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