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Lexus of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.6
283 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 283 reviews

July 12, 2025

Spencer and Jennifer were professional and very courteous. The process was explained in detail by this team. More

by Rcb101851
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer and Jennifer
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Jul 14, 2025 -

Lexus of Ann Arbor responded

Thank you for choosing Lexus of Ann Arbor! We are thrilled to hear that Spencer and Jennifer took such great care of you and earned your five-stars. See you next time!

June 30, 2025

Brent did an excellent job of assisting us with our needs and helped me to understand future work that is needed. More

by Goldenbrian55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
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Jun 30, 2025 -

Lexus of Ann Arbor responded

Thank you for sharing your experience with Brent and the team at Lexus of Ann Arbor! We're glad to hear he provided excellent assistance and guidance on future needs. We appreciate your feedback!

June 17, 2025

Amanda was very helpful and professional during service appointment. Very knowledgeable and explained clearly what work needed to be done and which services was not needed. Was notified on the progress of More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jun 17, 2025 -

Lexus of Ann Arbor responded

Paul, we're delighted to hear that Amanda and Ben provided you with such a thorough and professional experience at Lexus of Ann Arbor. Thank you for sharing your positive feedback!

June 09, 2025

This is one of the best experiences I've ever had at a Dealership, if i had known that you get this kind of first Class treatment I've would have brought a Lexus years ago, and make sure you ask for The s More

by billmortonjr00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jun 10, 2025 -

Lexus of Ann Arbor responded

Bill, we're delighted to hear that Alex and Chris provided you with a first-class experience at Lexus of Ann Arbor! Thank you for choosing us, and we hope you're enjoying your new ride.

May 30, 2025

Excellent Service. The loaner car was clean and nice to have available while my car was in the shop. Overall, I am a very happy customer. More

by alhadi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevni Assani
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May 30, 2025 -

Lexus of Ann Arbor responded

Thank you for sharing your positive experience with us at Lexus of Ann Arbor! We're glad to hear that the loaner car met your expectations and that you're a happy customer. We look forward to serving you again in the future!

May 30, 2025

Dimitry was excellent and made the whole process simple and easy. Highly recommend this dealership and Dimitry for all your needs when it comes to purchasing a Lexus! More

by Nathan Gappi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitry
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May 30, 2025 -

Lexus of Ann Arbor responded

Nathan, we're delighted to hear that Dimitry made your experience at Lexus of Ann Arbor smooth and enjoyable. Thank you for recommending us! Enjoy your new ride!

May 28, 2025

Everyone we dealt with was very helpful and friendly. Hernando was our salesman and did a great job. More

by pete.ferguson12
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hernando
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May 29, 2025 -

Lexus of Ann Arbor responded

Thank you for reviewing Lexus of Ann Arbor! Hernando will appreciate your kudos. It was so kind of you to share your experience, Pete.

May 07, 2025

I was so appreciative of Amanda for allowing me to bring my car in right away when the various dashboard lights came on. I truly appreciate Amanda and the dealership for excellent service. More

by Moody789
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Tarasow
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May 08, 2025 -

Lexus of Ann Arbor responded

We're delighted to hear that Amanda and the team at Lexus of Ann Arbor provided you with excellent service. Thank you for sharing your experience, and we're here whenever you need us!

May 03, 2025

Russell provided exceptional service. His reserved demeanor and willingness to allow me to deliberate the process was highly beneficial. Trust worthy person!!! More

by Carol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Parr
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May 05, 2025 -

Lexus of Ann Arbor responded

Carol, we're delighted to hear that Russell provided you with exceptional service at Lexus of Ann Arbor. We appreciate your feedback and are glad his approach made a positive impact on your experience!

April 29, 2025

The dealership understood what we were looking for and what we did not want in our car. They were able to find the car in a different state and got it to us in 3 days. More

by an6172
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mauricio Navarrete
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Apr 30, 2025 -

Lexus of Ann Arbor responded

We're delighted to hear that our team at Lexus of Ann Arbor could meet your needs and quickly deliver the perfect car for you. Thank you for sharing this positive experience!

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