Lexus of Ann Arbor

Germain Lexus got me scheduled and in within 2 days for a tire swap from summer to winter. Amanda worked with me to make sure I was happy and that my expectations were met. All the staff were great and very tire swap from summer to winter. Amanda worked with me to make sure I was happy and that my expectations were met. All the staff were great and very friendly. More

Welcoming, easy to speak with and transparent. Sean was great to work for with and would seek him out again. Sean was great to work for with and would seek him out again. More

Sean Hemphill took the time to show us how the options work on our purchase. work on our purchase. More

I would like to share my recent experience with your dealership, which was very disappointing. I interacted with someone named Derrick/Derris, who was highly unprofessional, provocative, and confrontati dealership, which was very disappointing. I interacted with someone named Derrick/Derris, who was highly unprofessional, provocative, and confrontational. When I raised this matter with the sales manager, Erick, he acknowledged that this individual had no business communicating with customers in such a manner. It is concerning to think this behavior might continue, and I would not be surprised if it escalates with other customers in the future. I would not have considered proceeding with any transaction if I had been addressed this way directly. Please see the attached screenshot as proof of this interaction. More

Amanda was very professional and personable. There were complications with the equipment (Lexus garage door not opening) and Amanda work so hard to have the correct person fix the door while sti There were complications with the equipment (Lexus garage door not opening) and Amanda work so hard to have the correct person fix the door while still making sure the customers were safe. More

Joseph Codrington was professional, courteous and knowledgeable. He was extremely accommodating and friendly. It was a wonderful experience working with him! knowledgeable. He was extremely accommodating and friendly. It was a wonderful experience working with him! More

One of the best auto buying experiences. Everyone in the dealership was nice and accommodating and even came over to introduce themselves and thank me for my business Everyone in the dealership was nice and accommodating and even came over to introduce themselves and thank me for my business More

The experience was great. Everyone was friendly and seem to enjoy their jobs and represented Lexus well. Everyone was friendly and seem to enjoy their jobs and represented Lexus well. More

Amanda, the service representative for maintaining my Lexus, was excellent. I left quite satisfied with the work that had been done on it. Lexus, was excellent. I left quite satisfied with the work that had been done on it. More

Amy was professional and very good at communicating as my new car purchase progressed. Stan was an excellent educator on car features and extremely flexible to set up an appointment. new car purchase progressed. Stan was an excellent educator on car features and extremely flexible to set up an appointment. More