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Lexus of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.6
283 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 283 reviews

October 29, 2025

The service department is outstanding. Brent was extremely responsive and professional and delivered my car right on time. Highly recommend! More

by Wap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Oct 29, 2025 -

Lexus of Ann Arbor responded

Thank you for recommending Brent and our service team at Lexus of Ann Arbor! See you next time!

October 28, 2025

Amanda, the service agent who helped me, together with the technicians who work on cars, are what make this dealership great. More

by demeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 29, 2025 -

Lexus of Ann Arbor responded

We’re lucky to have customers like you and a team like Amanda’s at Lexus of Ann Arbor. Thank you!

October 25, 2025

Amanda is an excellent top notch service advisor. She is very thorough, friendly amd so helpful. More

by mdagost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 27, 2025 -

Lexus of Ann Arbor responded

Thank you for reviewing Lexus of Ann Arbor! It was so kind of you to share your experience.

October 19, 2025

CHRISTOPHER WAS VERY LOW KEY. NO PUSHY SALES PITCH ABOUT "DEALS" THAT ARE GOOD FOR ONLY A FEW DAYS. HIS AMIABLE DEMEANOR AND PEOPLE SKILLS BELIE HIS AGE. IF I'M STILL AROUND, I WO More

by harrylgraves123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER
Report | Print
Oct 21, 2025 -

Lexus of Ann Arbor responded

We’re thrilled to hear that Christopher made your experience smooth and enjoyable at Lexus of Ann Arbor, Harry! We’ll be sure to pass your kind words along to him.

October 09, 2025

Brent did a great job of assisting me with the service appointment on my Lexus last week! I appreciate the way I was updated and that the dealership does everything they can to make sure their customers a More

by marybethb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Oct 09, 2025 -

Lexus of Ann Arbor responded

Thank you for choosing Lexus of Ann Arbor and for sharing your positive feedback about Brent! We're glad you enjoyed the seamless experience. We look forward to serving you again, MaryBeth!

October 04, 2025

Service mgr Brandon Cueball came at me with clench fists when I asked why they did not fix my car. Bought a new RX359 in 2021. Have a groan on the exhaust. He said they all have the groan. That was an ignor More

by rdebosch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Ponder
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Dec 01, 2025 -

Lexus of Ann Arbor responded

I'm truly disappointed to hear this feedback about your experience, as it doesn't match the high standards of respect and professionalism we maintain here. Your satisfaction is incredibly important to us, and I am distressed to see that we have fallen short in delivering the exceptional service we strive for. I would appreciate the opportunity to talk through these concerns and demonstrate how seriously we take your feedback. I sincerely wish to repair our relationship and show you the respect you deserve. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

September 16, 2025

Everyone is very courteous and service is efficient. Wait time is minimal and they keep you updated via text. More

by K4sweeney
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Sep 17, 2025 -

Lexus of Ann Arbor responded

Thank you for sharing your kind review! We are thrilled to hear that you are in good hands with our team. See you next time at Lexus of Ann Arbor!

September 09, 2025

The salesman Joseph Codrington was very professional, patient, and helpful, who smoothed the process of purchasing a car. Very recommend! More

by cjannik0106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Codrington
Report | Print
Sep 09, 2025 -

Lexus of Ann Arbor responded

Thank you for the glowing review of Joseph and our team, we are grateful for your business. See you next time at Lexus of Ann Arbor!

July 31, 2025

My overall experience was good. But I didn’t get a good teaching or training of how to use different features. As a result I still don’t know how to use different features of this n More

by chirayilmyalil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph, Eric, Stan etc
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July 23, 2025

The environment is very organized and clean. The employees are courteous and polite. Everyone greets you (even if they’re not directly dealing with you). The service is great and they move qu More

by wilsonmyral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen
Report | Print
Jul 23, 2025 -

Lexus of Ann Arbor responded

Thank you so much for your review! It's fantastic that our team made you feel welcome and well-cared for throughout your visit. See you next time at Lexus of Ann Arbor!

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