Lexus of Ann Arbor

Good Service Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasona Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasonable. More

Purchase of New Car Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle. Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle. More

Excellent Cars and Excellent People This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was very impressed the way he attended us during the whole process of purchase. More

Mechanic is a professional Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not corr Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not correct. On road test, mechanic was informative, honest and extremely polite. I will change tires to get that superb Lexus feel. More

Didnt receive licenseplate/registration on time I bought a pre-owned lexus sedan and waited for 15 days until expiry of the "applied for license" duration. On 14th day (yesterday) I called to check I bought a pre-owned lexus sedan and waited for 15 days until expiry of the "applied for license" duration. On 14th day (yesterday) I called to check the status and spoke to my salesperson who told me its ready and to come and pick it up. On arriving the shop (after driving 65+ miles direct from my work) was told that manager forgot to send the application to state and that I have to wait for another 15-days. Although they gave me another temporary 15 days "applied for sticker" to be pasted on back windshield, I felt this incident to be highly unprofessional for a lexus dealership to miss or forget such an important step in post-sale procedures. They should have let me known this when I called them. I had to waste my trip from out of city just for nothing (well they gave me new temporary sticker). What would have happened if I 'd just waited for another day to receive a call from the dealership?). I also wonder how this process gone unnoticed for about 2-weeks post-sale (until I came in for my doc) and do they really have any in-house quality assurance procedures in place? I am yet to check out this dealership for other services etc so cant say anything about it. I will wait till I receive license plate and registration and may update my review accordingly in future. More

excellent service as usual excellent service! I would recommend this dealership and my car to anyone! I owned a lexus for 10 years went to an Audi for 2 and sold it and came ba excellent service! I would recommend this dealership and my car to anyone! I owned a lexus for 10 years went to an Audi for 2 and sold it and came back to Lexus. The service is unequaled in the industry More

Great service on warranty repair Communicate well; pick up and deliver car and gave me a loaner. Pleasant and helpful. Chuck Called me to remind me to schedule an appointment. Communicate well; pick up and deliver car and gave me a loaner. Pleasant and helpful. Chuck Called me to remind me to schedule an appointment. More

Very Poor experience Lots of promises not many delivered still like the car i do not care for the sakes force have not had a chance to work with the service dept. Lots of promises not many delivered still like the car i do not care for the sakes force have not had a chance to work with the service dept. More

My review is below George did a great job. Two years ago we began talking about us buying another used Lexus. Over the past two years he has kept us in the loop when veh George did a great job. Two years ago we began talking about us buying another used Lexus. Over the past two years he has kept us in the loop when vehicles came available that fit our criteria. Finally we hit upon a vehicle he suggested and that we love. His cooperation was exceptional. No issues at all. This is great dealership where we always feel like we are the most important customer they have, and of course we know we are not but it is nice to have people that treat you with the utmost respect. More

Miss quoted price I was told my car would be fix in a day but it took 4 days. I was given one out the door price ($936) when I gave you guys the ok to do the work. I as I was told my car would be fix in a day but it took 4 days. I was given one out the door price ($936) when I gave you guys the ok to do the work. I asked if you guys could come down on the price. You guys gave me 10% off. When my car was ready the price was $917. I was told there were some service fees that I had to pay that made my bill over $1000. I feel that I was give 10% off so you guy changed my out the door total to get more money. I feel like you guys stole from me!!! More