Lexus of Ann Arbor

Exchange of winter tires Duane was very friendly, understood my needs, fixed me up with a loaner, and completed the repair to my satisfaction and on time. They are not the che Duane was very friendly, understood my needs, fixed me up with a loaner, and completed the repair to my satisfaction and on time. They are not the cheapest repair shop but I do not mind paying a little more for the quality of service they provide. More

I look forward to going in for service In general, I have found Lexus dealers/employees to be superior to any others I have met in over 50 years of owning cars (Lexuses since 2002) and havi In general, I have found Lexus dealers/employees to be superior to any others I have met in over 50 years of owning cars (Lexuses since 2002) and having them serviced. Today my Service Consultant was Duane Truhn and he was great. Duane knows the auto business, he knows what customers need and how to provide the service in an efficient first rate manner. He has great "people skills", and he's a communicator. Duane is a professional ! If I were manager of an auto dealership, I'd hire Mr. Truhn in a minute and there's nothing better that could be said about a person than that. If this dealership is looking to honor its "employee of the week (month, year)", Mr. Truhn should get the reward. Thanks for being there for me Lexus of Ann Arbor, and Duane Truhn. Jim Miller More

Wonderful Experience It has been ten years since I've purchased a car. The memories of my past experiences in auto purchasing are not pleasant. I was amazed at how easy It has been ten years since I've purchased a car. The memories of my past experiences in auto purchasing are not pleasant. I was amazed at how easy George Freij made the process for us. He is extremely knowledgeable about the product and went above my expectations in explaining the features of the car to me and answering my questions. George was forthright and honest when it came to explaining the different models and informing me of the best product for the price. In addition, the Business Manager, Misty Gautz was great to work with. She was very friendly and explained the financing of the car thoroughly. I was thrilled with how easy the whole process was and came away feeling very taken care of. I would highly recommend Lexus of Ann Arbor. More

I can in to the service center without an appointment. Mr. Wilson and his staff were able to do my 5000 mile check up without a problem. He made sure to let me know that it was not an inconvenience to the Mr. Wilson and his staff were able to do my 5000 mile check up without a problem. He made sure to let me know that it was not an inconvenience to the service center. He was extremely professional and polite. They made me feel like I was their favorite customer. More

Appointment set and confirmed by phone call and email from dealership. Car taken immediately; loaner waiting, and all individuals very cordial and professional. Called and emailed when work completed. V from dealership. Car taken immediately; loaner waiting, and all individuals very cordial and professional. Called and emailed when work completed. Vehicle was incredibly clean! Duane helped me transfer items from loaner to my vehicle and explained everything that was done for the maintenance. Would not hesitate to purchase next vehicle from Lexus of Ann Arbor. More

These gentlemen made me feel so welcome at the service center; even though I did not purchase my Lexus from their dealership. Duane was so friendly and kind - he kept in touch throughout the day to keep m center; even though I did not purchase my Lexus from their dealership. Duane was so friendly and kind - he kept in touch throughout the day to keep me informed of the status of my car. Dan was also very kind and patient. As a woman who has relocated here, I think I can sum up my experience by saying these 2 men exemplified "The Michigan Difference". I feel confident that I will be taken care of, should I need to return for any reason. Do you know how reassuring that is?! I am blessed to have found this dealership. I applaud their professionalism and courteousness. This is how you keep your customers loyal!!!! Looking forward to buying my next Lexus from this dealership in the future - but, not too soon because I LOVE LOVE LOVE my RX 400 hybrid!!! Thanks again, guys! More

I came in just for an oil change and to check out a noise in the front on the drivers side. I had purchased the car used in NJ (that's where I live) about a year ago. After about a month of driving it I hear in the front on the drivers side. I had purchased the car used in NJ (that's where I live) about a year ago. After about a month of driving it I heard this noise which turned out to be a warped rotor. This was fixed at the dealership in NJ. I had to bring the car in twice because the first time they could't find it. This was my first Lexus and my first SUV. They asked me how I liked it. I told them it was ok but it was horrible on the bumps. I just figured that's how they rode. After the rotor was fixed there still was a noise. I've been driving back and forth to Ann Arbor to see my granddaughter. On this last trip the oil change indicator came on. Instead of driving back to NJ to have it serviced I had it done in Ann Arbor. Good thing because when Dan the service director took it out for a road test on a bumpy road he realized immediately that it needed a new steering column. I can't understand why the dealership in NJ didn't pick up on this. Thank goodness we are all safe and the car rides beautifully. If I decide to get another Lexus I will probably get it at Lexus of Ann Arbor because I trust their service department. Dan is committed to the safety of his customers period. Plus everyone there is so nice. More

Service at this dealership is consistently first rate. Ramey Miller in that department provides a very high level of service. I have taken my Lexus vehicles to Ann Arbor Lexus for more than 10 years and w Ramey Miller in that department provides a very high level of service. I have taken my Lexus vehicles to Ann Arbor Lexus for more than 10 years and will continue. More

I had a lot of questions that your sales representative seemed to be quite informative about. He was able to give me a ballpark range of what the trade in value of my current vehicle would be. He laid out seemed to be quite informative about. He was able to give me a ballpark range of what the trade in value of my current vehicle would be. He laid out payment options for a couple of the cars I was inquiring about. Mr. Heringhaus seemed to be very knowledgeable about the cars he was showing me. The pros and cons were laid out and I felt like he was there to be an instrument for my use, opposed to just being an car sales man that will tell you anything to get you to buy. Anyways, right now isn't the perfect time for me to purchase a new vehicle, however, in three to six months I think I may be in a better position to purchase. I will definitely be back to inquire some more. Thanks, Stephen Culbertson steve71110@hotmail.com 313.551.5240 More

Ramey was INCREDIBLY helpful and keeping me informed with everything that was going on during the process of my repair. He gave me an ETA, and even took me down to the shop floor and explained exactly what everything that was going on during the process of my repair. He gave me an ETA, and even took me down to the shop floor and explained exactly what was going on. He also was able to get in contact with the issuer of my warranty to save me hundreds of dollars in repair work that was covered by the warranty. Ram is the best!!! Would highly recommend to anyone. More