Lexus of Ann Arbor

Flawless delivery of a new NX200t The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom f The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom floor. The automobile was delivered in impeccable condition and Brian Frawley spent a generous amount of time showing me the various hi-tech and safety features to be found in my new NX. I have now put about 800 miles on the new vehicle and it is absolutely flawless in terms of fit and finish with the power train and every feature functioning as intended. Great job, Lexus! More

Wonderful Customer Service I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was quick and courteous. He helped me with a problem I was having with syncing imaps on my iPhone to the car audio, which was something I just couldn't figure out myself. The service call went smoothly and they washed my car exterior before handing it back to me. I love my car and now I love the service department at Lexus of Ann Arbir too! More

Timely service Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met. Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met. More

Good Service Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasona Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasonable. More

Purchase of New Car Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle. Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle. More

Excellent Cars and Excellent People This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was very impressed the way he attended us during the whole process of purchase. More

Mechanic is a professional Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not corr Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not correct. On road test, mechanic was informative, honest and extremely polite. I will change tires to get that superb Lexus feel. More

excellent service as usual excellent service! I would recommend this dealership and my car to anyone! I owned a lexus for 10 years went to an Audi for 2 and sold it and came ba excellent service! I would recommend this dealership and my car to anyone! I owned a lexus for 10 years went to an Audi for 2 and sold it and came back to Lexus. The service is unequaled in the industry More

Didnt receive licenseplate/registration on time I bought a pre-owned lexus sedan and waited for 15 days until expiry of the "applied for license" duration. On 14th day (yesterday) I called to check I bought a pre-owned lexus sedan and waited for 15 days until expiry of the "applied for license" duration. On 14th day (yesterday) I called to check the status and spoke to my salesperson who told me its ready and to come and pick it up. On arriving the shop (after driving 65+ miles direct from my work) was told that manager forgot to send the application to state and that I have to wait for another 15-days. Although they gave me another temporary 15 days "applied for sticker" to be pasted on back windshield, I felt this incident to be highly unprofessional for a lexus dealership to miss or forget such an important step in post-sale procedures. They should have let me known this when I called them. I had to waste my trip from out of city just for nothing (well they gave me new temporary sticker). What would have happened if I 'd just waited for another day to receive a call from the dealership?). I also wonder how this process gone unnoticed for about 2-weeks post-sale (until I came in for my doc) and do they really have any in-house quality assurance procedures in place? I am yet to check out this dealership for other services etc so cant say anything about it. I will wait till I receive license plate and registration and may update my review accordingly in future. More

Great service on warranty repair Communicate well; pick up and deliver car and gave me a loaner. Pleasant and helpful. Chuck Called me to remind me to schedule an appointment. Communicate well; pick up and deliver car and gave me a loaner. Pleasant and helpful. Chuck Called me to remind me to schedule an appointment. More