Lexus of Ann Arbor

Marvelous Well this is the Queen speaking, LOL not really this is just Ruth, however every time I visit that dealership I feel like a queen. Every time I drive Well this is the Queen speaking, LOL not really this is just Ruth, however every time I visit that dealership I feel like a queen. Every time I drive my vehicle, I feel like a queen. I don't know about you, but I have arrived. As long as the Earth spins, I will never own another vehicle. Ruth More

ALways willing to help Hernando made things easier and He is always willing to help and get things done! I would always recommend him if you are looking to stop by at the Le Hernando made things easier and He is always willing to help and get things done! I would always recommend him if you are looking to stop by at the Lexus in Ann Arbor. More

OK Experience I was asked to buy three different up-sell items, none of which were necessary. The service experience was otherwise good. They did not do a very good I was asked to buy three different up-sell items, none of which were necessary. The service experience was otherwise good. They did not do a very good job washing the car. More

Accommodating and helpful staff The staff was very accommodating and helpful making it an enjoyable experience. While we were in the process of taking care of the paper work and th The staff was very accommodating and helpful making it an enjoyable experience. While we were in the process of taking care of the paper work and the transaction, the car was getting washed and I was able to drive off the lot in my beautiful, new Lexus. More

Professional Service throughout the transaction Credit to Lexus of Ann Arbor for their professionalism throughout the entire purchase experience. Both the sales manager, Bryan, and the salesman Geor Credit to Lexus of Ann Arbor for their professionalism throughout the entire purchase experience. Both the sales manager, Bryan, and the salesman George Freij were competent, professional, and polite. They treated us fairly and were completely transparent in all financial matters. Having a driver bring me the license plate was above and beyond the call of duty, but much appreciated. More

Professional service Always courteous ...always helpful ..very customer oriented. My wife and i have had 4 Lexus vehicles i. The past 8 years. We have been maintenance ser Always courteous ...always helpful ..very customer oriented. My wife and i have had 4 Lexus vehicles i. The past 8 years. We have been maintenance servicing (on schedule) soley at Lexus of Ann Arbor....we have never had a mechanical problem with any of the cars.....ever ! We have watched the service dept. go through changes ..both in process and in personnel ....I can say , as of this writing (july. 2015) this is the best customer related operation of this dept. I have seen. Thanks to all at Lexus. More

Nice job A2 Lexus Service. The staff I dealt with were friendly, polite, and courteous. My vehicle returned to me freshly washed and clean and the carpet was vacuumed, which I a The staff I dealt with were friendly, polite, and courteous. My vehicle returned to me freshly washed and clean and the carpet was vacuumed, which I appreciate. More

not resolved issue The car had a sound and noise when driving. The car was left to eliminate the pop of sound that has not been eliminated. At the same time the car has The car had a sound and noise when driving. The car was left to eliminate the pop of sound that has not been eliminated. At the same time the car has been inspected and the operation of the machine was improved. But the issue was not resolved. More

A pleasant service experience My wife and I had just purchased a used vehicle from Lexus of Ann Arbor before the 4th of July weekend. The vehicle itself had a lot of miles on it, My wife and I had just purchased a used vehicle from Lexus of Ann Arbor before the 4th of July weekend. The vehicle itself had a lot of miles on it, but being true to Lexus form you couldn't tell by driving it. We took it on a test drive and loved it. We bought it that very day. However later in the same day our excitement had turned to concern, since we noticed a loud scraping sound emanating from underneath the rear passenger side of the vehicle. The vehicle was not covered under warranty so we were worried. Being the 4th of July weekend everybody was off. I used their online appointment scheduler to schedule and appointment and in the mean time searched discussion forums on the internet to find out if other owners had experienced the same problems. It turned out that they did. I noted their corrective actions and on the day of my appointment shared it with the service staff. Chuck Kelley was the gentleman that completed the paperwork for servicing the vehicle. He listened closely and took notes as I described the problem and also what i had found based on my internet research. Once everything was noted I waited in their wi-fi equipped lounge. The repair was quick and it turned out that the problem had been what I had read about on the online discussion forums. They didn't even charge me for the repair. Very quick, courteous and professional sales and service staff. I would definitely recommend this dealership to others based on my experience. More

Friendly and went the extra mile I got off work a little earlier than expected and called to see if I could get in for an oil change. They took me right in and washed my car and polis I got off work a little earlier than expected and called to see if I could get in for an oil change. They took me right in and washed my car and polished up the wheels and tires. Very nice, friendly and professional. More