Lexus of Ann Arbor

Installation of body side moldings and 3M invisible bra I have been a Lexus leaser for 15 years and one of the reasons that I choose Lexus has been its excellent, efficient service. I had a disappointing e I have been a Lexus leaser for 15 years and one of the reasons that I choose Lexus has been its excellent, efficient service. I had a disappointing experience for this service, not due to poor service on the car, but due to poor communication. My phone number was written down incorrectly by the service agent, Roy, and/or the receptionist. In spite of evidence that they had the wrong number, no apparent effort was made to find the source of the error, which given my long history with Lexus and unchanged phone number, should not have been very difficult. My frustration with the situation was met with defensiveness rather than acknowledgement of the inconvenience and error. This was not the professionalism I have come to expect from the dealership at all levels. More

Getting a broken part replaced Appointment was 9:30 pickup. Got phone call at 10:10 running late. Gave the service center my pickup location several times, driver still went to the Appointment was 9:30 pickup. Got phone call at 10:10 running late. Gave the service center my pickup location several times, driver still went to the wrong address. Driver picked up car and I told him tire rotation needed according to display in car. Got a call at noon that car was done, asked about tire rotation, service department never got the message More

They were very nice,gave us a car to use while they repaired A recall on the airbag,and also the seat. We had to bring it back twice because they had to order the parts. They called, when the parts came in. A recall on the airbag,and also the seat. We had to bring it back twice because they had to order the parts. They called, when the parts came in. More

Returned to Lexus of Ann Arbor We previously had a horrendous experience with the service center at Lexus of Ann Arbor - incomplete repairs, oil leakage after oil change due to non- We previously had a horrendous experience with the service center at Lexus of Ann Arbor - incomplete repairs, oil leakage after oil change due to non-tightening of bolts, repairing headlights that would go out after several weeks due to wires that weren't plugged in correctly, and on and on. But things have changed - may I say dramatically - in the last 2 visits (spanning the last 4 months). Our service personnel is Chuck, and we cannot say enough of how professional, courteous, knowledgeable, and proactive he is in making us feel well taken care of, in making sure our vehicle was comprehensively and completely repaired or serviced, and was communicative about all that was done for our vehicle. Now that there is a new service manager and service personnel, namely Chuck, we will be returning to Lexus of Ann Arbor. More

New car sales. Our salesman, Gerald Creech, was excellent. Setup our phone and adjustments to seat and mirrors in our new RX in a matter of minutes. Great experience Our salesman, Gerald Creech, was excellent. Setup our phone and adjustments to seat and mirrors in our new RX in a matter of minutes. Great experience. More

Review of tire rotation and carwash by dealer. On Tuesday September 1 Lexus of Ann Arbor rotated my tires on my RX 350 and gave me a carwash. All work was completed within an hour and was complete On Tuesday September 1 Lexus of Ann Arbor rotated my tires on my RX 350 and gave me a carwash. All work was completed within an hour and was completed with exceptional care. I would definitely recommend this dealer for my next service. This is the second time I've completed this review as my former one did not contain the requisite 25 words minimum. Get real you guys. How much can you say about a tire rotation and carwash? I will inform my dealer of this episode and attempt to convince them to use other means to judge customer satisfaction. Perhaps you should re-examine your own instruments to assure you are obtaining real and useful results for your clients instead of satisfying your own statistical requirements. More

Good Experince I just got a Lexus GX460 from Lexus of Ann Arbor. The salesman Hernando was really professional and provided me with all the information and details a I just got a Lexus GX460 from Lexus of Ann Arbor. The salesman Hernando was really professional and provided me with all the information and details about my option. Great Work Henrnando More

Efficient Delivery Lease Process We would have provided an excellent rating except we felt the finance person could have been more thorough when going over the lease terms. It was qu We would have provided an excellent rating except we felt the finance person could have been more thorough when going over the lease terms. It was quick but a little more time going through the details would have been let us know that a 4350 deposition fee would be required upon lease completion unless another Lexus was purchased. Other than this issue our sales person Michele was great and the sales manger Ken provided a no nonsense deal over the phone that made the process very pleasant. More

Lexus of Ann Arbor exemplifies legendary service!! I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was handled effortlessly and with no hassle! Roy took care of me, and I was so impressed with his professionalism and expertise in making sure my appointment resolved my issue! I am extremely satisfied with the customer care I received and plan to be a customer for many years to come. More

Welcomed and Served as Family! Having been a previous Lexus owner we are used to being treated well by Lexus dealer personnel but we were astounded at the care and attention we rece Having been a previous Lexus owner we are used to being treated well by Lexus dealer personnel but we were astounded at the care and attention we received at Lexus Ann Arbor! Chuck and Ryan took especially exceptional care of us during the trade of our 2008 LS 460 and Lease of our 2013 LS 460 L. They both went above and beyond to ensure our satisfaction. Special thanks and appreciation to Ryan for all his care, help and attention to detail. He took his time and was very thorough as he trained us on the details of our new vehicle. Thanks Ryan for keeping in touch to ensure our full satisfaction. You are a credit to Lexus of Ann Arbor and a gem to customers like us!! Everyone went out of their way, treating us as so well and showing us the heart of Ann Arbor Lexus. Thanks to all and also to Roy, our new Service Technician. We are already scheduled for our first service appointment. We are sharing our experience with all our family and friends, so expect lots of new customers!! Sharenn Washington and Metro Security, LLC More