Lexus of Ann Arbor

Great Experience Recently purchased both a used Lexus ES and GS from Lexus of Ann Arbor. Highly recommend my salesman Hernando Mejia. He is not only knowledgeable and Recently purchased both a used Lexus ES and GS from Lexus of Ann Arbor. Highly recommend my salesman Hernando Mejia. He is not only knowledgeable and trustworthy but has the patience to allow you explore the Lexus lineup. We were able to compare several different models in a very low stress environment. Lexus of Ann Arbor does provide upfront no-haggle pricing on their used cars so you don't have to be worried about not being offered their best price. More

Purchased a 2016 Lexus NX 200t Fsport I had purchased my new 2016 Lexus NX 200t Fsport from Lexus of Ann Arbor and dealt with Hernando Mejia. He is very friendly and Helpful. He explained I had purchased my new 2016 Lexus NX 200t Fsport from Lexus of Ann Arbor and dealt with Hernando Mejia. He is very friendly and Helpful. He explained me the features and everything abt the vehicle and was very patient with me. Thank you Hernando for every thing. More

Awesome Customer Service This was my first Lexus purchase, and the entire staff took the time and the patience with my process from beginning to end. Hernando Mejia was friend This was my first Lexus purchase, and the entire staff took the time and the patience with my process from beginning to end. Hernando Mejia was friendly, knowledgeable, and went the extra mile to make my car buying experience a pleasant one. Thank you so much, Hernando and the entire staff at Lexus of Ann Arbor! I appreciate it so much and I love my new Lexus RX 300! More

Wonderful customer service! I was in looking for a nice used RX400 and dealt with Donaven Pierce. He was very friendly. He was very helpful explaining all the features the car I was in looking for a nice used RX400 and dealt with Donaven Pierce. He was very friendly. He was very helpful explaining all the features the car offered and also very patient with me. I am in the planning stage right now but will definitely be back to see him! More

Purchase a 2008 Lexus A friend of mine drive Lexus ES350 2007 and mentioned how reliable is his vehicle. Went with him at Lexus of Ann Arbor and I meet Hernando, he was ver A friend of mine drive Lexus ES350 2007 and mentioned how reliable is his vehicle. Went with him at Lexus of Ann Arbor and I meet Hernando, he was very knolegeble and make everything easy. I'm happy and I will provide more referrals. More

Poor Service Department Bought a used 2004 ES330 (private sale) asked them to look it over - especially brakes. Did brake adjustment - told me I don't need brake pads or rot Bought a used 2004 ES330 (private sale) asked them to look it over - especially brakes. Did brake adjustment - told me I don't need brake pads or rotors turned or replaced. Grand Rapids Lexus 2 weeks later recommended new pads and rotors. Had to call multiple times to get dent and paint eval - finally told needs paint and body shop work - beyond capabilities of touchup paint and dent - after 5 followup phone calls by me. Missed over (55 psi) and under (19 psi) pressurized tires during their inspection. Missed inop windshield washer sprayer and malfunctioning rain sensor. Missed multiple engine cover clips missing and missing rear trunk lid cushion. Front hood misaligned due to mal-adjusted rubber bumper cushions. Battery dead when I went to pick it up. Charged $15 to replace wiper blades - put a wrong size 26 inch on drivers side instead of 24 inch - it tangled with the passenger side when activated and bent metal blade assembly. Replaced both myself in NAPA parking lot - took 2 mins. Replaced cabin and engine air filters - found disconnected vacuum hoses and only one of Two screws tightened on engine air filter intake assembly. Did PS, brake and coolant flushes - said needed it. Seems like obvious ignored to sell the easy, fast and profitable. Made me feel like my business didn't matter-just a second class citizen with an 11-year old Lexus. More

Always helpful! The service team is always professional and cooperative. They make it as easy as it can be to get your car worked on. The followed through as promis The service team is always professional and cooperative. They make it as easy as it can be to get your car worked on. The followed through as promised. More

Recall and 80,000 miles Excellent! Loaner available, competent and polite service, I continue to return for service and can count on the same consistency each time. Bravo! I Excellent! Loaner available, competent and polite service, I continue to return for service and can count on the same consistency each time. Bravo! I would consider a Lexus again. More

exceeded expectations Chuck took the time to help me with my new bluetooth and showed me some additional features. He also fixed my service record. The car was sparkling wh Chuck took the time to help me with my new bluetooth and showed me some additional features. He also fixed my service record. The car was sparkling when I retrieved it! More

Chuck Kelly was exceptional! Chuck took care of items that were previously supposed to have been done, then worked hard to take care of the additional items that I added. Very imp Chuck took care of items that were previously supposed to have been done, then worked hard to take care of the additional items that I added. Very impressed. More