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Lexus of Ann Arbor

Ann Arbor, MI

4.6
281 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 281 reviews

January 30, 2026

Thadeus was wonderful, polite and competent and knowledgeable. Service was very good in quality and thoroughness. Thanks. More

by dgtindia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
THADEUS
Feb 02, 2026 -

Lexus of Ann Arbor responded

Thank you for your feedback! We're glad Thadeus provided knowledgeable and polite service. We appreciate your business and look forward to serving you again at Lexus of Ann Arbor.

January 23, 2026

I have purchased three cars from this dealer and find them to be fair in dealing with customers. This is the reason I have returned each time. There are dealerships closer to my home, but the professiona More

by jbush13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Codrington and Thaddeus
Jan 23, 2026 -

Lexus of Ann Arbor responded

Thank you for your continued trust and loyalty towards Lexus of Ann Arbor. Our team looks forward to helping you in the future. Enjoy the ride!

January 22, 2026

Very nice place, Dimitri was very professional and tried his best to make me happy with purchasing my car. More

by anna_torman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitri Epshtein and a technician
Jan 22, 2026 -

Lexus of Ann Arbor responded

Anna, we're happy to hear Dimitri provided such professional assistance! Thank you for choosing Lexus of Ann Arbor and for sharing your feedback. We wish you many happy miles ahead!

January 17, 2026

Had an excellent experience. Thadeus was clear and efficient and kept us informed of the status. More

by Excellent maintenance checkup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thadeus
Jan 19, 2026 -

Lexus of Ann Arbor responded

Thank you so much! We appreciate your business here at Lexus of Ann Arbor. It's awesome to hear you were in great hands with Thadeus!

January 13, 2026

Evan was really professional when I brought my vehicle in to be serviced . Very kind More

by Charliebrown699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Jan 14, 2026 -

Lexus of Ann Arbor responded

It's great to hear Evan was a huge help during your visit to Lexus of Ann Arbor. Thanks for the kudos!

January 12, 2026

I had a fantastic experience with the Service Department. Amanda, the service advisor, was incredibly knowledgeable, professional, and friendly. I had all my questions answered clearly. Izaak, the technician More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Izaak
Jan 12, 2026 -

Lexus of Ann Arbor responded

Hi Paul, we are thrilled to hear about your fantastic experience with Amanda and Izaak! Thank you for choosing Lexus of Ann Arbor and for sharing your feedback. We look forward to serving you again!

January 11, 2026

Excellent service dep, especially Evan was very helpful and he is very knowledgeable and professional More

by tahirsamadani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Jan 12, 2026 -

Lexus of Ann Arbor responded

Thank you for sharing your five stars! We will be sure to pass along your kudos to Evan and the rest of our team. See you next time at Lexus of Ann Arbor!

January 06, 2026

I had an excellent experience at this dealership. The customer service was outstanding from start to finish. The staff was friendly, knowledgeable, and truly took the time to listen to my needs witho More

by Mzscates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Jan 07, 2026 -

Lexus of Ann Arbor responded

Thank you for sharing your fantastic experience with us! We’re so pleased you felt valued and well taken care of here at Lexus of Ann Arbor. We truly appreciate your business and your recommendation!

January 01, 2026

I had a fantastic experience at Germain Lexus of Ann Arbor. Denise M. was professional and helpful during the initial sales engagement. The Finance Manager made the paperwork straightforward, and Mauric More

by Nadeem Chaudhry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise Samarten, Eric and Mauricio
Jan 05, 2026 -

Lexus of Ann Arbor responded

Hi Nadeem, thank you for choosing Lexus of Ann Arbor and for sharing your experience with Denise, our Finance Manager, and Mauricio! We are pleased that everything went seamlessly, and we look forward to serving you again.

December 21, 2025

Evan from the service department is the man, he communicated effectively and managed my vehicle service perfectly! More

by PJStrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Dec 23, 2025 -

Lexus of Ann Arbor responded

Thank you so much for sharing your positive feedback about Evan and the rest of our service team! We appreciate your business and we hope to see you at Lexus of Ann Arbor again down the road.

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