Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Lexus of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.6
283 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
Contact Dealership
View Awards

590 Auto Mall Dr

Ann Arbor, MI

48103

Directions

By Type

Showing 283 reviews

February 23, 2026

Amanda was super helpful and kept in touch during the warranty process for my battery issue. Newer cars tend to have more interconnected systems so low voltage triggered many faults and even a CEL. I was More

by WIll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Feb 24, 2026 -

Lexus of Ann Arbor responded

WIll, we are so happy that Amanda provided such timely assistance! Thank you for putting your trust in the Lexus of Ann Arbor team. Safe travels ahead!

February 17, 2026

Alex, Amanda & service crew do great work, professional and thorough. I highly recommend this team! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Amanda team leaders
Report | Print
Feb 17, 2026 -

Lexus of Ann Arbor responded

Thank you for reviewing Lexus of Ann Arbor! It was so kind of you to share your experience, John. We are elated to read that Alex, Amanda, and our crew exceeded your expectations.

January 30, 2026

Thadeus was wonderful, polite and competent and knowledgeable. Service was very good in quality and thoroughness. Thanks. More

by dgtindia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
THADEUS
Report | Print
Feb 02, 2026 -

Lexus of Ann Arbor responded

Thank you for your feedback! We're glad Thadeus provided knowledgeable and polite service. We appreciate your business and look forward to serving you again at Lexus of Ann Arbor.

January 23, 2026

I have purchased three cars from this dealer and find them to be fair in dealing with customers. This is the reason I have returned each time. There are dealerships closer to my home, but the professiona More

by jbush13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Codrington and Thaddeus
Report | Print
Jan 23, 2026 -

Lexus of Ann Arbor responded

Thank you for your continued trust and loyalty towards Lexus of Ann Arbor. Our team looks forward to helping you in the future. Enjoy the ride!

January 22, 2026

Very nice place, Dimitri was very professional and tried his best to make me happy with purchasing my car. More

by anna_torman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitri Epshtein and a technician
Report | Print
Jan 22, 2026 -

Lexus of Ann Arbor responded

Anna, we're happy to hear Dimitri provided such professional assistance! Thank you for choosing Lexus of Ann Arbor and for sharing your feedback. We wish you many happy miles ahead!

January 17, 2026

Had an excellent experience. Thadeus was clear and efficient and kept us informed of the status. More

by Excellent maintenance checkup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thadeus
Report | Print
Jan 19, 2026 -

Lexus of Ann Arbor responded

Thank you so much! We appreciate your business here at Lexus of Ann Arbor. It's awesome to hear you were in great hands with Thadeus!

January 13, 2026

Evan was really professional when I brought my vehicle in to be serviced . Very kind More

by Charliebrown699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jan 14, 2026 -

Lexus of Ann Arbor responded

It's great to hear Evan was a huge help during your visit to Lexus of Ann Arbor. Thanks for the kudos!

January 12, 2026

I had a fantastic experience with the Service Department. Amanda, the service advisor, was incredibly knowledgeable, professional, and friendly. I had all my questions answered clearly. Izaak, the technician More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Izaak
Report | Print
Jan 12, 2026 -

Lexus of Ann Arbor responded

Hi Paul, we are thrilled to hear about your fantastic experience with Amanda and Izaak! Thank you for choosing Lexus of Ann Arbor and for sharing your feedback. We look forward to serving you again!

January 11, 2026

Excellent service dep, especially Evan was very helpful and he is very knowledgeable and professional More

by tahirsamadani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jan 12, 2026 -

Lexus of Ann Arbor responded

Thank you for sharing your five stars! We will be sure to pass along your kudos to Evan and the rest of our team. See you next time at Lexus of Ann Arbor!

January 06, 2026

I had an excellent experience at this dealership. The customer service was outstanding from start to finish. The staff was friendly, knowledgeable, and truly took the time to listen to my needs witho More

by Mzscates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jan 07, 2026 -

Lexus of Ann Arbor responded

Thank you for sharing your fantastic experience with us! We’re so pleased you felt valued and well taken care of here at Lexus of Ann Arbor. We truly appreciate your business and your recommendation!

1
2
...
29