Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Ann Arbor
Ann Arbor, MI
211 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
Showing 211 reviews
November 21, 2024
I bought my car for service and Lexus service department last week . And they told me that I needed both front and rear brakes replaced and oil pan with a minor link under the engine. They said I had remo last week . And they told me that I needed both front and rear brakes replaced and oil pan with a minor link under the engine. They said I had remove my car engine to get the link. And this was shock you All repaired for cost $6000 to fix. So I decided to go to another auto shop and they quoted I only needed the front brakes replaced and an oil sensor all under $600. Licks may have good cars, but the service apartments a joke I recommend do not go to that dealership. The state should find them for overcharging customers.!. Oh, and by the way, I’m not going to that service department anymore or buy a car from your dealership either cause you’re not recommended and I’ll tell my friends do not go to that dealership either. You just lost me and future customers. Thanks for your pushing the profit margin for your business. More
by Eva Long
Employees Worked With
I don’t remember his name because he’s a young guy probably in his 30s and his office is far right of the service station
November 19, 2024
Denise was extremely helpful in locating and acquiring a TX with all of the options that we wanted in a very short amount of time. The process was very professional and the team were great to work with! TX with all of the options that we wanted in a very short amount of time. The process was very professional and the team were great to work with! More
by mapennbsd
Employees Worked With
Denise Sanmartin
November 16, 2024
I was helped by Jacob todahl. He was extremely helpful and patient with explaining the basics of the car. He worked effortlessly in helping not only me but my daughter in law as He was extremely helpful and patient with explaining the basics of the car. He worked effortlessly in helping not only me but my daughter in law as well. He made the purchasing of the car a pleasant. Experience.. he’s a nice young man and a credit to the Lexus dealership Velinka cucuz More
by vcucuz
Employees Worked With
Jake todahl
November 14, 2024
Alex in the Service department was very knowledgeable and helpful during service appointment. Answered all of my questions in a professional and respectful manner and advised if replacement parts were need helpful during service appointment. Answered all of my questions in a professional and respectful manner and advised if replacement parts were needed or not needed at that time. More
by Paul
Employees Worked With
Alex Aitchison
November 13, 2024
I enjoy the atmosphere and attention this dealership provides, although I fifteen minutes early. It was seamless and very responsive to my needs. provides, although I fifteen minutes early. It was seamless and very responsive to my needs. More
by Shortie
Employees Worked With
Thaddeus
November 01, 2024
Hernando is awesome! He’s got a wonderful personality. He’s very smart and responsive to customer comments and questions. Highly recommend him and Lexus of Ann Arbor! He’s got a wonderful personality. He’s very smart and responsive to customer comments and questions. Highly recommend him and Lexus of Ann Arbor! More
by janemccarthy39
Employees Worked With
Jennifer
