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Lexus of Ann Arbor
Ann Arbor, MI
243 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 243 reviews
April 22, 2025
Great dealership. Mauricio took care of us with no unneeded pressure tactics. The delivery was flawless with a nice bow on top of the car. All in all a 5* experience. Mauricio took care of us with no unneeded pressure tactics. The delivery was flawless with a nice bow on top of the car. All in all a 5* experience. More
by greggrasmussen
Employees Worked With
Mauricio Rodriguez
April 21, 2025
The Service Department, under the leadership of Amanda has always been outstanding. My recent visit for a 100,000 maintenance service was done in a timely manner and with reasonable charges. Amanda neve has always been outstanding. My recent visit for a 100,000 maintenance service was done in a timely manner and with reasonable charges. Amanda never promises anything she can’t deliver, is always transparent regarding potential charges and always seems to find a coupon applicable to the service bring provided. The Dealership is fortunate to have a quality person heading up such a critical department. More
by mlindke02
Employees Worked With
Amanda
April 16, 2025
I have had nothing but trouble with my Loan. Purchased a car in January and they were supposed take care my previous vehicles final payments (which was put onto my loan. I am still getting notif Purchased a car in January and they were supposed take care my previous vehicles final payments (which was put onto my loan. I am still getting notification from GM that they have not received any money regarding this , from Lexus. I have called numerous times, and I either don't get a return call, or am told yes we will take care of it,,,but still hasn't happened. I regret coming to this dealorship More
by debbi.j.c61
Employees Worked With
Kevni Asani
April 10, 2025
Brent in the service department is so attentive and so knowledgeable. He always goes above and beyond to make sure my GX is in top shape and make me feel like a valued customer. I love that he is very tru knowledgeable. He always goes above and beyond to make sure my GX is in top shape and make me feel like a valued customer. I love that he is very trustworthy and doesn’t try to upsell me service that I don’t need. Brent is friendly, caring, he’s so professional! If you want a great service at Lexus, make sure you see Brent! More
by annarborshygirl
Employees Worked With
Chris is new sales and Brent in the service department
April 05, 2025
The service members are always polite and helpful. Even when I visit the dealership to just get a wash, they treat me with a smile and friendliness. Even when I visit the dealership to just get a wash, they treat me with a smile and friendliness. More
by michaelmmoyer
Employees Worked With
George Freij, Derek Kuri
April 03, 2025
They were helpful and gave me lots of information. The process was very quick. The sales person and the financial person were very easy to work with. The process was very quick. The sales person and the financial person were very easy to work with. More
by Bhodge502
Employees Worked With
Aimee Kurutz. Myles Harris
April 01, 2025
Brent checked me in. He was professional, listened, and communicated very well. He helped me to understand my new Lexus. He was very knowledgeable and patient. I will ret He was professional, listened, and communicated very well. He helped me to understand my new Lexus. He was very knowledgeable and patient. I will return to this dealership because of his service. More
by LexusOnly
Employees Worked With
Brent Steenburgh
March 29, 2025
Terrible service management considering it is a luxury car dealership. They have an excuse to not fulfill any services that you already paid for. I’m glad I have other dealerships around me. car dealership. They have an excuse to not fulfill any services that you already paid for. I’m glad I have other dealerships around me. More
by AO
Employees Worked With
Amanda
