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Lexus of Ann Arbor

Ann Arbor, MI

4.5
237 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 237 reviews

April 03, 2025

They were helpful and gave me lots of information. The process was very quick. The sales person and the financial person were very easy to work with. More

by Bhodge502
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aimee Kurutz. Myles Harris
Apr 03, 2025 -

Lexus of Ann Arbor responded

We're delighted to hear that our team at Lexus of Ann Arbor provided you with a smooth and informative experience. Thank you for choosing us, and we hope you're enjoying your new vehicle!

April 03, 2025

Excellent customer service very helpful and kind to me and my husband and still checked on me the next day 🙂 More

by anglface7826
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Todahl , Tareck Ramlawi
Apr 03, 2025 -

Lexus of Ann Arbor responded

We're delighted to hear that you and your husband received excellent service at Lexus of Ann Arbor! Our team is always here to help, so don't hesitate to reach out if you need anything else. Thank you for the kind words!

April 01, 2025

Brent checked me in. He was professional, listened, and communicated very well. He helped me to understand my new Lexus. He was very knowledgeable and patient. I will ret More

by LexusOnly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steenburgh
Apr 01, 2025 -

Lexus of Ann Arbor responded

We're delighted to hear that Brent provided such excellent service at Lexus of Ann Arbor. It's great knowing he was professional and helpful in explaining your new Lexus. We look forward to welcoming you back!

March 29, 2025

Terrible service management considering it is a luxury car dealership. They have an excuse to not fulfill any services that you already paid for. I’m glad I have other dealerships around me. More

by AO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Mar 31, 2025 -

Lexus of Ann Arbor responded

It's disappointing to hear about your experience with our service management. We strive for excellence and it seems we fell short in this instance, which is not what we want for any of our customers. If you're open to discussing this further, please reach out so we can address your concerns directly. Thank you, Aaron Stein - General Manager - 855-874-4413

March 24, 2025

Excellent service, high quality tech, professional, all is excellent A+A+A+ A+ A+ A+ More

by Thquan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aimee Kurutz
Mar 24, 2025 -

Lexus of Ann Arbor responded

Thank you for sharing your support of Lexus of Ann Arbor!

March 20, 2025

Christopher Tolfree in sales was professional and polite. Chris followed up on phone calls and texts. Chris' speed of communication and answering questions was very effective and top notch. The support staff More

by CSR
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Lacy, Myles Harris
Mar 20, 2025 -

Lexus of Ann Arbor responded

We're delighted to hear that Christopher, Miles, and Eric provided such professional service at Lexus of Ann Arbor. It's great to know the team was effective in communication and support throughout your sales process. Thank you for sharing this wonderful feedback!

March 04, 2025

Amanda in service! Very service oriented. Always organized communicates along the way. And advises on next appt More

by Yogaone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ananda
Mar 05, 2025 -

Lexus of Ann Arbor responded

We're glad to hear that Amanda has provided you with such excellent service and kept you informed throughout your visits to Lexus of Ann Arbor. Thanks for sharing your experience, and we look forward to assisting with your future appointments!

February 22, 2025

Excellent service, great prices, knowledgeable sales persons. Joseph was our salesperson (the second vehicle we purchased from him and he made the experience very pleasant. We will definitely be back More

by billpenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph Codrington, Scott Trocker, Amanda Tarasow
Feb 24, 2025 -

Lexus of Ann Arbor responded

Thank you for choosing Lexus of Ann Arbor once again! We're delighted to hear that Joseph provided excellent service and made your experience enjoyable. We look forward to assisting you with your next vehicle purchase!

February 16, 2025

Excellent service, everything is fast and high-quality. Many thanks to Dmitry for the high level of service. More

by Alexandr Chemodanov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitry
Feb 17, 2025 -

Lexus of Ann Arbor responded

Alexandr, we're delighted to hear about your excellent experience with Dmitry and the team at Lexus of Ann Arbor. Thank you for sharing your feedback!

February 15, 2025

Amanda was helpful. She kept us informed of progress. I appreciate the Lexus experience. The service was completed on time. More

by cetalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 17, 2025 -

Lexus of Ann Arbor responded

We're delighted to hear that Amanda provided you with excellent service and kept you informed throughout your visit at Lexus of Ann Arbor. Thank you for sharing your positive experience, and we look forward to serving you again!

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