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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,135 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

July 25, 2023

Since I’ve owned a lexus, I’ve had nothing but first class treatment and service by the dealer. More

by marymcpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
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Jul 28, 2023 -

Lexus of Albuquerque responded

We appreciate your positive review about your experience with us!

Jul 28, 2023 -

marymcpa responded

Thank you for being the premier car dealer in Albuquerque.

Aug 01, 2023 -

marymcpa responded

Marymcpa@gmail.com

July 25, 2023

Daniel Perez is helpful and knowledgeable it’s nice knowing he’s there. Thank you More

by Marie
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Jul 28, 2023 -

Lexus of Albuquerque responded

Marie, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

July 24, 2023

Service was outstanding and Mike in Sales was amazing. Highly recommend them. They went above and beyond to get us in the car that we wanted. More

by vgbowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres
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Aug 01, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words and this wonderful review!

July 24, 2023

Juan Chavez is exceptional! We truly enjoy working with him on our Lexus that we love:) He always goes above and beyond for us. Because of him and Lexus, we’ll be life-long cust More

by Astrujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Aug 01, 2023 -

Lexus of Albuquerque responded

We're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

July 23, 2023

Service center had my car for 4 days to diagnose problem. Called 4 times on the 4th day and left messages. No call until the 5th day. Only replaced the battery. After paying, they couldn’t find my key. Took More

by MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
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Jan 04, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the poor customer you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

July 23, 2023

Remodeling, extreme heat and everyone was great. I lucked out with Daniel Perez! Getting a car serviced is always a question in my mind. Your guys were wonderful. I’d buy a new Lexus but this one i More

by micheledelacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Jul 23, 2023 -

micheledelacey responded

The only reason I thought the service was a bit slow was that the entire dealership moved for a remodeling job! How everyone must have managed I can only imagine as it is so hot! Everyone was pleasant under extremely difficult circumstances. Daniel Perez helped me with my service and really was stellar. With the crazy world we are living in and all the harsh words that are tossed around these days it is so nice to be treated with kindness and consideration and professionalism. I love my car and I love the people in this dealership. Everyone is good but if you can ask for Daniel Perez. If there’s an issue he will fix it ! M. Delacey

July 22, 2023

Very friendly, very helpful, very efficient! Jaime was great, he answered all my questions, he offered me different options for my service! Definitely coming back for future beeds! More

by Ahmad Allaham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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Sep 01, 2023 -

Lexus of Albuquerque responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Jaime went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

July 21, 2023

Service department was very helpful but issues couldn't be duplicated so we need to come back when issues come back. More

by ayotnom3831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Borunda
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Aug 07, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 20, 2023

A quality vehicle and a quality dealership. The work done was just as I as expected. More

by hoppercarol007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Jul 28, 2023 -

Lexus of Albuquerque responded

Thank you for being our customer, we appreciate your kind words!

July 19, 2023

Displeased with recent service appointment. Oil change was scheduled, but not performed given mileage of 5k. At no time was I ever notified that this was not going to be performed. I was not to More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
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