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Lexus of Albuquerque

Albuquerque, NM

4.8
1,026 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,026 reviews

January 17, 2025

Kassandra and the Finance Manager made the purchase easy. I will refer friends to her. More

by lauriepf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Jan 19, 2025 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 17, 2025

The staff was absolutely wonderful, especially Brian (I think that is the service person's name!). While I was in the waiting room, a lady came a n d sat down to speak with another person. She remembered h More

by Safetysusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I am terrible with names!
Jan 19, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2025

The people at Lexus of Albuquerque have been very kind and helpful. They know their product, are proud of it, and represent it well. It was a pleasure buying a vehicle from them. More

by colettemenges
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Ramat
Jan 19, 2025 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2025

Love the new dealership, but I hate no privacy when in the service department. Very bad design there i expected better from lexus. More

by carol0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt was our service guy he was great. Rob Jordan died i think you should remove him from this app. Vet disrespectful. , Wright Zimmerly
Jan 17, 2025 -

Lexus of Albuquerque responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (575) 489-2300 when you have a chance. Thank you, and we look forward to hearing from you.

January 15, 2025

They performed the services that I requested and addressed the issues that I had concerns about. Lexus also helped me look into certain issues regarding ventilated seating on new models versus old More

by llucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jan 16, 2025 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 12, 2025

Excellent service, thanks to Daniel! The new building is amazing! Love the way it looks inside and out! Great job on the layout as well! More

by mgriegoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jan 13, 2025 -

Lexus of Albuquerque responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 12, 2025

Remodel of the building looks spectacular and top notch service like always and especially Robert Estrada always knowledgeable and taking care of his customers. More

by Jimmyma5051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jan 14, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! We look forward to your next visit! Take care!

January 11, 2025

Excellent customer service. Adhered to their projected time to proform the vehicles scope of service. More

by Cheryl.winter1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica keck
Jan 12, 2025 -

Lexus of Albuquerque responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

Service advisors are very knowledgeable and helpful. Everyone I interacted with was very efficient and helpful. More

by ZD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jan 13, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! We look forward to your next visit! Take care!

January 11, 2025

I had no appointment. Showed up unannounced. Was anxious to check vehicle before trip...and Matt aqueezed me in. I appreciate his efforts. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dalen
Jan 13, 2025 -

Lexus of Albuquerque responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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