Lexus of Albuquerque

I didn’t expect to buy a car that day, but Kelly Medina was wonderful and helped us find the perfect car. was wonderful and helped us find the perfect car. More

They were thorough, honest and knowledgeable when serving my vehicle. All of the staff was friendly my vehicle. All of the staff was friendly More

I was told by Jaime that my service would take about an hour to an hour and a half. He gave me the option to use the shuttle (Uber) and he would call when car was ready. I texted after my car had been the hour to an hour and a half. He gave me the option to use the shuttle (Uber) and he would call when car was ready. I texted after my car had been there for just over 2 hours, no response so I called. After being found, he called me back and said that it takes longer for service when I am not waiting at the dealership for service. I wasn’t aware of this as it hadn’t ever been explained. The Uber got me there and I was taken to pay my bill. Jaime then let me know that he was getting my car. After waiting a bit, I went outside to find my car but no Jaime. It was on the Northwest side of the building so I took the floor paper and tag and placed them in a receptical, got in my car and drove until I noticed the exclamation point light on. I at that time realized that the key wasn’t in the car. I drove back to the building, got out and saw Jaime holding up my key. He said he had been looking for my car on the south side of the building when I told him that I found it on the NW side. He argued with me that that wasn’t my car!!! He said it was someone else’s car and that it wasn’t mine!!! He kept arguing with me. I don’t get this guy. I will never have him as my service person again. Such a disappointing time at this Lexus dealership. More

You won’t find a better service representative than Daniel Perez at Lexus of Albuquerque. He is extremely knowledgeable about the Lexus product and goes above and beyond for their customers. Daniel Perez at Lexus of Albuquerque. He is extremely knowledgeable about the Lexus product and goes above and beyond for their customers. More

Great people. Very friendly and helpful. Daniel Perez is my service writer and he is the best. Very friendly and helpful. Daniel Perez is my service writer and he is the best. More

Always a great experience at Lexus of Albuquerque service dept.!!! Daniel Perez has been my advisor for 13 years and always takes great care of me. Much appreciated!! dept.!!! Daniel Perez has been my advisor for 13 years and always takes great care of me. Much appreciated!! More

The salesman was very helpful. He told us all the options available for what we were looking for. He wasn’t pushy At ALL! This was Mike Paquet. Another young man helped us while Mi He told us all the options available for what we were looking for. He wasn’t pushy At ALL! This was Mike Paquet. Another young man helped us while Mike was helping another customer. This young man entertained our offers and helped us make a great deal. Mike sat in the car with us and got us connected to the vehicle through our phone and went over some of the IT options. It was a good experience. More

Jamie did a great job, thanks for the great service. First time service at this dealership. First time service at this dealership. More

Everyone is super friendly and got my service completed in a timely manner! Matt was awesome. Thanks! in a timely manner! Matt was awesome. Thanks! More

Can’t wait for the remodel to be done! Nice staff and very efficient and quick shop! Nice staff and very efficient and quick shop! More