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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,135 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

August 24, 2023

Daniel Perez is an asset to Lexus. He delivers superior customer service and has excellent communication skills. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Aug 26, 2023 -

Lexus of Albuquerque responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 23, 2023

Professional and available. Quick customer service. Great people and quality work. Good eye contact and attitudes! More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GM, Gary Gabaldon, Robert Estrada, Rob Jordan, Daniel Perez
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Aug 26, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 22, 2023

Employees were all professional, friendly and helpful. The work environment was already challenging due to the construction but they worked hard to keep the process moving forward. More

by dherrera11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalen
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Sep 07, 2023 -

Lexus of Albuquerque responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 22, 2023

They call saying my car is ready, I get back to pick up my car and they’ve lost my keys. I don’t have my car back after routine maintenance. More

by TMAbqNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
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August 21, 2023

Excellent customer service by Jamie he is always excellent - will be coming back to see him More

by blhammo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Boruda
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Aug 26, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 19, 2023

I received excellent customer service by friendly professional staff. There was minimal wait time in getting a loaner vehicle. More

by Daljmz5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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Sep 01, 2023 -

Lexus of Albuquerque responded

We are delighted that you had a pleasant experience with our staff. Thank you for choosing Lexus of Albuquerque! We are eager to serve you again for any of your automotive requirements.

August 19, 2023

My Service Advisor (SA) is always courteous, friendly, & helpful. He teaches me about my car’s capabilities. More

by Btoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
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Aug 26, 2023 -

Lexus of Albuquerque responded

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Lexus of Albuquerque! We appreciate your business!

August 18, 2023

Andrew Padilla was very helpful! In fact we made sure that he would be our service advisor on this appointment. More

by dvzlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
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Sep 04, 2023 -

Lexus of Albuquerque responded

We are thrilled that Andrew provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 17, 2023

service was prompt, efficient, and personable, led by Jaime in this instance - especially considering the construction. More

by pef@fryelaw.us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jaime
Report | Print
Aug 26, 2023 -

Lexus of Albuquerque responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 16, 2023

Juan he’s very professional and make sure that all my needs are met with my car More

by Dodo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Aug 18, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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