Lexus of Albuquerque

Pleasant negotiations & a genuine effort to meet my needs Kassandra & her boss, Tom, both worked very hard to find a deal that would make all of us happy. Rob always provides outstanding service & advice Kassandra & her boss, Tom, both worked very hard to find a deal that would make all of us happy. Rob always provides outstanding service & advice. It is frustrating that the rating below forced me to pick whether Kassandra or Rob is most interested in serving my interests over those of the dealership, because they both do an outstanding job! More

Straight to the point, just the way I wanted Until now I have only interacted with the service department and Mr. Jordan and the service staff set a very high bar. This is my first experience buy Until now I have only interacted with the service department and Mr. Jordan and the service staff set a very high bar. This is my first experience buying a vehicle from this dealership and it was everything I have come to expect. I was able to look at the vehicle without being pressured and had all my questions answered. I was there late in the day but all the necessary personnel was willing to stay to get me taken care of without feeling pressured or pushy. This was probably the first car purchase that was actually pleasant. I would like to say I will be back soon but the impeccable shape of the vehicle I purchased and the longevity of the Lexus I already own, it will take quite some time before I need to buy another vehicle. But when I do I can't imagine i would go anywhere else. More

Amazing experience! Bobby had by far been the best I've ever worked with. He was very patient with me and made sure I didn't get myself in to much or to little of a car. Bobby had by far been the best I've ever worked with. He was very patient with me and made sure I didn't get myself in to much or to little of a car. He continued to work for me even after my car was purchased. I really felt like Bobby cared about me as a person and not just another sale. More

Ray Montes Ray is the best salesman I have ever dealt with. This is our 4th GX. We were buying Lexus for the service and retained value. Ray makes any prob Ray is the best salesman I have ever dealt with. This is our 4th GX. We were buying Lexus for the service and retained value. Ray makes any problem disappear and follows up. I will never buy from anyone else. More

Very professional and fun!! Kassandra Muldez (our sales person) had been recommended by a friend but as it turned out Kassandra was the internet sales manager that responded to m Kassandra Muldez (our sales person) had been recommended by a friend but as it turned out Kassandra was the internet sales manager that responded to my wife's on line car build. The vehicle that we wanted was not available on the lot but Kassandra was able to locate one and once cleared by us she had it delivered. There were some dealer/sub contractor additions we wanted added before the delivery and Kassandra had that all setup and well orchestrated in short time. The vehicle has just been a dream to drive and learn about over the last few months since the purchase. Kassandra always called us back promptly to let us know what was going on with the delivery which by the was 2 days earlier than expected and also would call to explain questions that we had regarding the operation of the vehicle. Kassandra also followed up on the visits back to the dealer for accessories, license plate,..etc. Excellent experience dealing with her as well as the Lexus staff. More

Great experience I had a great time purchasing my new Lexus. Ray was extremely patient with me and not pushy. I love my new Lexus and will continue to recommend Ray I had a great time purchasing my new Lexus. Ray was extremely patient with me and not pushy. I love my new Lexus and will continue to recommend Ray and lexus and look forward to a continued relationship. More

Helpful but not pushy I've needed a car for many years now and have avoided car dealerships because of pushy salesmen. Due to an accident, I had to get a new car. I visited I've needed a car for many years now and have avoided car dealerships because of pushy salesmen. Due to an accident, I had to get a new car. I visited five other local dealerships and because of Raymond we picked Lexus. I'm so happy we did he was extremely helpful, honest, he respectfully asked us how he could help being assertive and not too aggressive. I needed a car yesterday and he didn't exploit that. He gave us time to think about it and welcomed us back each time. So thankful we found Raymond and Lexus. This is my first Lexus and boy do I love the smooth ride. More

Great Experience I had a great experience purchasing my car from Raymond. He took the time to understand what I wanted in a car and kept in touch with me throughout th I had a great experience purchasing my car from Raymond. He took the time to understand what I wanted in a car and kept in touch with me throughout the search process. I never felt pressured by Raymond and he was nothing but genuinely helpful. I would definitely recommend him!! More

True Professional Ray has helped our family with the purchase of three cars from Lexus of Albuquerque, including two previously owned cars for my teenage daughter. Ray Ray has helped our family with the purchase of three cars from Lexus of Albuquerque, including two previously owned cars for my teenage daughter. Ray is he consummate professional in addition to being a great human being. He goes out of his way to be helpful without being overbearing. It's always a pleasure for both me an my daughter to deal with Ray. We'll be back. More