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Lexus of Albuquerque

Albuquerque, NM

4.8
1,135 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

September 04, 2023

Robert is awesome at making sure all issues are addressed ...and he's so approachable More

by laurasullivangallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Sep 07, 2023 -

Lexus of Albuquerque responded

Thank you for acknowledging Robert! It is always great to hear when one of our associates is acknowledged for his professionalism. We appreciate the Five-Star review. We look forward to assisting you again.

September 02, 2023

Recently purchased a preowned vehicle from Lexus of Albaquerque. They provided a fantastic buying experience from beginning to end, and were very attentive to my needs and requests for information thr More

by sdawg85
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
GM and Lexus Garcia + many others behind the scenes individuals whose names I can’t recall.
Sep 22, 2023 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience!

September 02, 2023

FABTASTIC. MORE THAN HOPED FOR WITH OUR SALES REP ERIK LESANSEE. BEYOND HOW WONDERFUL HE WAS & HELPFUL. !! Customer satisfaction fulfilled Big thanks even to More

by Lesliealcorn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erik LESANSEE. And Mont
Sep 09, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience! Thank you for the Five Stars!

September 02, 2023

Easy to schedule service. Service advisor was great to chat with regarding the requested services and prompt response when requesting an update. More

by landskroenerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Sep 04, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 01, 2023

I made a appointment in advance I showed up and the service assistant Matt checked in my vehicle I went in for a oil change and my tire pressure sensor, I waited 3 hours with a appointment and finally More

by conrbautis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt with the mustache , Robert Estrada
Sep 07, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 01, 2023

The dealership is under reconstruction, but despite this the service department continues to deliver. I had the oil changed and had an inspection. My 20 year old car continues to run supremely. More

by im194mehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 07, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! It was our pleasure to take care of your automotive needs. We appreciate your business and we look forward to your next visit!

September 01, 2023

Daniel is always professional, he explains the service and the cost. I feel like family when I talk to him. I also want to thank the mechanics for their work. I understand because of the construction goin More

by Grimes Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 03, 2023 -

Lexus of Albuquerque responded

Thank you for acknowledging Daniel and for your kind words towards our other staff members! We look forward to the opportunity to assist you again.

August 31, 2023

Daniel has been a dedicated, efficient, considerate, informative service representative who has looked after our needs for over 10 years. In all the chaos of construction at Lexus in ABQ, he carried a More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 06, 2023 -

Lexus of Albuquerque responded

Thank you for acknowledging Daniel for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business is very much appreciated, and it would be our pleasure to assist you again.

August 30, 2023

Not sure why my glovebox was gone through but they didn’t even put things back just left it on passenger floor More

by Plomo1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
August 30, 2023

Made an Appointment to get my car serviced at 9:30am. The Mechanic didn’t even start on my car until 4:00pm. No point in having an appointment here. More

by msg.mikev
Recommend Dealer
No
Employees Worked With
Andrew.
Sep 04, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the extended wait time despite having an appointment for your car service. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Branden Johnson Area Service Manager brandenjohnson@Group1Auto.com

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