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Lexus of Albuquerque

Albuquerque, NM

4.8
1,135 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

September 09, 2023

Friendly and helpful. I’ve been servicing my Lexus with you since 2016. Has always been awesome service! More

by blondietat62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 19, 2023 -

Lexus of Albuquerque responded

We appreciate your kind words and your continued trust in our service for your Lexus since 2016! Providing friendly and helpful service is something we take great pride in. It's fantastic to hear that your experiences with us have consistently been awesome. We're committed to maintaining the high standards of service you've come to expect, and we look forward to serving you and your Lexus for many more years to come

September 08, 2023

The advisor is great. But past two services they’ve left oil stains on my hood and engine bay. Also they would wash the car but haven’t done it these past two services. More

by Valles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Sep 24, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that the service advisor provided you with great service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 08, 2023

The service is always great. Thank you Ed and Matt for taking care of me!!! Excellent service!!! More

by 1harley50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt , Ed
Sep 17, 2023 -

Lexus of Albuquerque responded

We are thrilled that Ed and Matt provided you with a great service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 07, 2023

Great customer service everytime. Robert is very professional and efficient. The ladies in the office are always a pleasure to talk to. More

by knguyen056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Sep 21, 2023 -

Lexus of Albuquerque responded

We're thrilled to hear about your outstanding experience with Robert in our Service department. Providing exceptional and professional service is a top priority. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thank you for choosing us, and we appreciate your kind words

September 07, 2023

Disappointed, service did not even read my car history. Rep wanted to charge me when I had free service for certifying my car. I had to insist they change my oil. Car was not washed. Loaner car was dirty i More

by c2it4now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Chavez
Sep 07, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 07, 2023

Great service all around. Matthew is my service advisor and he is amazing! Great end-to-end service. More

by Marlene D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Sep 14, 2023 -

Lexus of Albuquerque responded

We are thrilled that Mathew provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 07, 2023

Juan was very respectful and helped me get my car back on the road in just a day. The most professional and best service I’ve ever gotten. Will be back for sure in the future to get serviced! Great job all a More

by thanousonea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Sep 23, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 06, 2023

My Advisor Daniel Perea is always very pleasant and professional to work with. Everyone at the dealership treats us good. More

by Etchavez58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 08, 2023 -

Lexus of Albuquerque responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Daniel provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

September 05, 2023

They listen. They work with you. My service rep, Matt is the nicest person to work with. More

by rlmhka89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 07, 2023 -

Lexus of Albuquerque responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 04, 2023

Not up to Lexus standard - or what the standard use to be! Very disappointed with last couple visits. More

by jsj0127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Sep 07, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize that your recent visits have not met the Lexus standards you expected. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

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